I am very displeased with your return policy you hold here in Las Cruces, NM. My Husband and I are doing major addition to our home and purchase several items cash at your store and tried to return some materials that we didn't use and was denied the return.
Though we weren't asking for cash I would of loved for the money to stay in the store because as I said we are doing major additions. But store credit wasn't even an option. This happen 5/31/17 and was told to call the number at the bottom of the receipt to ask why did so no response. I've used Lowes several times for any project.
That is quite often due to that I'm a stay a home mother with a lot of creativity. But in the end I am very disappointed I had to take my business else to Home Depot today on 06/01/2017 and purchased $ 3,721.37 CASH in material needed for the additions taking place. When I would of have rathered went to Lowes who I've always used and trusted. I'm reaching out to get this matter resolved if you would like to keep me as a faithful customer.
Thank You and have a great day. Monique Bencomo
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.