Alum Creek, West Virginia
1 comment
Not resolved

Purchased electric water heater on 10/29/15.Could not afford their contractor price to install.

Hired a relative. Reset button began tripping immediately. This went on for 2 weeks then breaker knocked and unable to get it to work. I went on vacation.

Relative attempted to locate problem, resulting in calling manufacturer. Prompt to remove heating element. Element VERY old, totally corroded, split full length, corrosion consumed inside of pipe. I contacted lowes, explaining old element had been replaced in my ( supposing my) new tank.

Lowes said I was to call Whirlpool, not their problem. Whirlpool reported def nothing they could have done. Reported on lowes Facebook page. Contacted by their rant and rave, reporting I would receive a call with allotted ant of time.

Received call, their ONLY solution is to bring tank back and they will replace. I explained I cannot do this. I have no more money or man power.

They sold me a tank that's either used, been altered from within their store or has been returned.Lowes should be more than willing to bring a new tank and install it.

Review about: Whirlpool Water Heater.

Review #742029 is a subjective opinion of a user.

1.0
Customer service
Diversity of Products or Services
Staff
PRODUCT OR SERVICE Whirlpool Water Heater
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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Anonymous
Mountain View, California, United States #1193092

Not so!Just like you said somebody did something but they have no idea whether or not it could have been you!

You did not have it service buy a company so in order to get another you must take the old one out and return it!Seems right and fair to me!

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