Quincy, Massachusetts
Not resolved
Customer service

Everytime I order something for pick up at Lowe's, I have to wait about 20 mins or more for the items once I get to the store. Don't understand why they have that option for and why send me an email saying it's ready when it's not.

Reason of review: Order processing issue.

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WOW, you people go to a movie and wait in line for a ticket or go to Disneyworld and wait three hours in a line for a ride or attraction, but you gripe that you have to wait 20 minutes for your order at Lowe's. Like, you're the only customer they have to wait on.

Lowe's is run like a retail store, they run each department with a minimal staff and overload and overwork their employees without regards to customer service, though they profess superior Customer Service, it's just a front. So think about it, Lowes overworks their employees to please the customers, so you need to understand one or two people can only do so much.

they will take care of the customers physically in the store first, then internet orders take second place. You are better off going to the store and getting the stuff yourself.


Lowes informed you that your order was ready for pickup. They don't know when the customer will actually arrive to get the order.

It does take time to contact the department and get the merchandise from the back of the store. Every order ready for pickup can't be brought to the front of the store beforehand.


It seems like you would figure out that you are better off just going to the store and buying your products rather than going on line to buy. Like the saying goes...

"Fool me once, shame on you. fool me twice, shame on me." You only have yourself to blame if you keep going through the same process.