Lowes Reviews and Complaints
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44
ISSUES RESOLVED
4.8K
TOTAL REVIEWS
$3M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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61 comments
You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.
Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.
You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.
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Myself and a neighbor purchased freezers on Thursday 09/19/2019. We set up delivery for the same day 09/22/2019. Given a delivery time anywhere from 8am to 4pm. Received a confirmation email on 09/21/2019. Stated we'd get a phone call within 2 hours of delivery. At...
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Review
Service
Cons
- Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
Review
Service
Cons
- Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
Lowes in Hanover, Pennsylvania - Three times looking for great stuff no luck I'll be going to home------for my shopping
Three different times I tried to look up great stuff couldn't find the product, can't tell how long I spent looking . lucky for me l live near hanover,pa. Guess who is next door, yep you guessed it.home--------.
Review
Pros
- Shopped at lowes for years
- That should tell you something
Tags
Terrible installation, terrible customer service from lowes install dept
I had a fence installed by Lowes. The installer took excess materials, saying they would return them to Lowes for credit to me. The installer kept the materials. The posts are not sturdy nor below frost line. I have called Lowes installation services for fours months with no resolve. Every time I call I must repeat my whole story (they act like this is the first time they have heard from me). My local Lowes did have another installer come look at the fence, he noted in was not sturdy, concrete showing and handle installed wrong. Lowes says they have a one year warranty, I will probably have to take them to court.
Review
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Lowes in Bald Eagle, Pennsylvania - Still not recieved purchase
purchased a Whirlpool gas dryer & LP Conversion kit on 9/2/2019, was to be delivered on 9/11/2019. still have not received them. call was told conversion kit was not delivered. called today again 9/21/2019 was told that the conversion kits has been sitting at their distribution center, and still has not been sent. was told till they receive them there nothing they do, the employee keeps calling but said there is nothing they can do till distribution gets off their butts and send them. not very happy with the way Lowe's is dealing with this problem
Review
Service
Pros
- Price and selection
Cons
- Me going else where to shop
Reason of review
Problem with delivery
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
2 comments
Review
Service
Cons
- Handling of service and warranty issues
- Manager conduct
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction
Lowes - Still processing
I submitted a rebate for a July purchase. it is now 3 weeks past the allotted time then told me it would take to process. I called and was told it is still in process. They could not tell me when it would be sent but the supervisor just kept saying i am sorry and i understand. That is great but it did not give me any more information regarding my rebate! Poor communication!
Review
Reason of review
Poor customer service
Preferred solution
my rebate money
I reviewed Lowes weekly on-line ad and they had paint on sale starting at $22.98 per gallon. When I went to the local Lowes, I went into the paint department and grabbed a one gallon can of the exact paint list by photo in the ad. Under where the cans were it had a...
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Review
Pros
- Convenient location
Cons
- Rude customer service person
Reason of review
Pricing issue
Preferred solution
Removal of the customer service person for being so arrogant.
Tags
Lowes in Bakersfield, California - Awful, will never buy from again.
Samsung Flexwash, counterweight sheared off bolts during a spin cycle. Shattered inside machine. Lowes sent out a repair man who spoke NO english. Said that there was physical damage. Of course there was, the weight sheared off in a spin cycle, and flew around inside the machine at 100 MPH. But lowes decided that means WE physically damaged the machine. After sending out a second company who said that it was a machine defect. This is going on 3 months now, I have a $2000 washing machine I cannot use.
Review
Product
Reason of review
Warranty issue
Loss
$2500
Preferred solution
Fix my washer as warranty. Reimburse 3 months of laundromat usage.
We just received a notice from Lowe's that they will not be responsible for damage caused by one of their contractors. We had a new roof put in November of 2017. In August this year we had new siding repaired and in the process, they found the flashing on the top of...
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Review
Cons
- Shoddy work
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Reimburse for damages
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Because anyone can make a fake ID. In order to combat the fact that ppl will lie to get stuff cheaper they ask vets to register. This way they don’t have to fire a cashier because they made a mistake of giving the discount to someone who doesn’t deserve it.
I had 3 forms of ID!! They just wanted me to register and get email and other info! I call BS!!!