Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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62 comments
Thank you!
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Review
Service
Lowes Installation
Lowes in Center, Indiana - Beware
I purchased a air compressor today 11/16/2019 went to use my VA (10%) discount on $279.00 item they only gave me $ 13.99 off. Said they decide how much you get off. Should have been $27.90 off so they advertising 10% off for Vets is false advertising .
2 comments
Review
Product
Kobalt Air Compressor
Pros
- Past military discount terms
Reason of review
Pricing issue
Loss
$16
Preferred solution
Let the company propose a solution
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
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1 comment
Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?
You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.
Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.
Review
Service
Lowes Customer Care
Pros
- First impression of original sales person
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
Lowes - Store manager
Ask for phone call from store manager and district manager. Will not call back and customer service at 800 could not reach them either.
Review
Cons
- Unprofessional managers and contracors
- Telephone customer care
Reason of review
Poor customer service
Preferred solution
Have district manager call me 913-238-2949
Lowes - Don't count on a rebate
Filed for rebate on dishwasher installation on Oct 1. Not "approved" until Nov 1. On Nov 14, called and was told they had up to 8 weeks to process this rebate. To call back in 2 more weeks if I had not received. Asked if it was mailed on Nov 1, where was it mailed from. She said they are sent out in batches and it just "takes that long".. Obviously not a priority. I will be reporting to FTC if I have not received before Dec 1!!!!!
1 comment
Review
Reason of review
Rebate
Loss
$150
I bought three 4 foot LED wet location lights from Lowes on Aug 12th and I only used one but they won't return them because it's been over 90 days, barely.
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4 comments
Most companies only give you 30 days. Your lack of planning does not constitute an emergency on Lowes part.
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Review
Cons
- Worst return policy in the world
Reason of review
Return, Exchange or Cancellation Policy
Loss
$220
Preferred solution
Full refund
Resolved
Update by user Nov 13
I got a full refund for installation.
Original review posted by user Nov 13
We bought a Bosch dishwasher. We needed the custom wood panel from the old dishwasher to be placed on the same size new dishwasher door. The installation team from Lowe's did a good job installing the dishwasher. They totally...Review
Service
Lowes Dishwasher Installation
Cons
- Poor workmanship from contractor
Reason of review
Poor customer service
Preferred solution
Give better customer service. Hire good installers who won't cut corners and *** the job.
Tags
Lowes - Dont buy carpet
I bought a 46X12 piece of carpet, padding, strips and was never told by sales person that there was free installation until I questioned something on the bill at customer service who told me they should owe money back. After sending me to talk to the carpet dept. manager that rudely told me it was my flat because he had only posted one poorly placed sign. What really makes me mad is I walked across the store and returned to the same area they had added eleven new signs this proves they knew they were wrong
Review
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Lowes in Anderson, South Carolina - Shop elsewhere
had a trane heat pump installed by lowe's. it stopped working one day 20 months later. went to lowe's and they said "you're on your own." got another company to take a look at it. they said it was improperly installed in 2 places. got charged $80. had a hot water heater installed by lowe's 4 months ago. about 2 days later noticed some water in the pan underneath the heater. didn't think much of it because there was a sump pump anyway. abother week goes by and there's more flooding. turns out the lowe's installer put in a pipe that was cracked. i replaced the pipe and it cost me about $8 including price of PVC glue.
Review
Pros
- Fair prices on decent products
Cons
- Installation has left something to be desired
Reason of review
Problem with delivery
Loss
$88
Preferred solution
Deliver product or service ordered
Lowes in Rock Hill, South Carolina - GE WASHER AND DRYER.
Replaced twice already. Refuse to take back. So i can get a diifferent set.
Review
Reason of review
Damaged or defective
Loss
$1136
Preferred solution
Full refund
Lowes in Richland, Pennsylvania - Preventative Maintenance Reimbursement Agreement
I purchased a lawn tractor with the above Preventative Agreement. The store employee said the oil and filter which needs to be changed after the first 10 hours would be reimbursed after filling and submitting the proper forms. This was done and I was told that the oil and filter are not covered under the agreement. If this happened to you contact the store manager about reimbursement.
Review
Product
Lowes Lawn Mower Warranty
Reason of review
Not as described/ advertised
Preferred solution
Inform store managers and employees not to make claims not covered by this agreement.
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Was this the $309 air compressor that is on sale for $279? If you look at their discount it says you get 10% off their regular price. If it was the sale priced compressor you are lucky they gave you any additional discount at all.
Contact Lowe's corporate. They have a website and complain direct to them. You may have gotten a cashier unfamiliar with basic math and how to calculate percentages---not unusual for anyone graduating from a public school.