Lowes Reviews and Complaints
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48
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Ask a Question About Lowes
Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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Review
Service
Lowes Installation
Lowes in Anderson, South Carolina - Shop elsewhere
had a trane heat pump installed by lowe's. it stopped working one day 20 months later. went to lowe's and they said "you're on your own." got another company to take a look at it. they said it was improperly installed in 2 places. got charged $80. had a hot water heater installed by lowe's 4 months ago. about 2 days later noticed some water in the pan underneath the heater. didn't think much of it because there was a sump pump anyway. abother week goes by and there's more flooding. turns out the lowe's installer put in a pipe that was cracked. i replaced the pipe and it cost me about $8 including price of PVC glue.
Review
Pros
- Fair prices on decent products
Cons
- Installation has left something to be desired
Reason of review
Problem with delivery
Loss
$88
Preferred solution
Deliver product or service ordered
Lowes in Rock Hill, South Carolina - GE WASHER AND DRYER.
Replaced twice already. Refuse to take back. So i can get a diifferent set.
Review
Reason of review
Damaged or defective
Loss
$1136
Preferred solution
Full refund
Lowes in Richland, Pennsylvania - Preventative Maintenance Reimbursement Agreement
I purchased a lawn tractor with the above Preventative Agreement. The store employee said the oil and filter which needs to be changed after the first 10 hours would be reimbursed after filling and submitting the proper forms. This was done and I was told that the oil and filter are not covered under the agreement. If this happened to you contact the store manager about reimbursement.
Review
Product
Lowes Lawn Mower Warranty
Reason of review
Not as described/ advertised
Preferred solution
Inform store managers and employees not to make claims not covered by this agreement.
Lowes in Manchester, Connecticut - HD is still the best all around
Purchased Dewalt, drill and driver. During pick up they give me wrong product. Lazy employees don't even bother checking anything.
Review
Lowes in Nanaimo, British Columbia - DON"T GO
We went into pick new flooring at 25% off and 50% off installation which was all discussed with Jason at Lowes in Nanaimo BC. My husband went in today to get final quote after spending $60 for measuring and was told that our so called 50% off flooring had changed to @.2.25 per square foot instead of $1.40. Cost started at 2.80 and was reduced to 1.40 after 50% off. WHAT ????. Answer from Jason at store was "well Lowes needs their cut" Are you kidding me???? Oh yes and look out for all the added fees they don't tell you about as well when you first go in.
Review
Service
Lowes Flooring Installation
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Price reduction
Lowes in Columbus, Georgia - Yor IP signals not working wifi LOWE'S Montgomery store
The issue have been solved. I contacted store and corporate office. The Lowe's Wifi Guest still not working. I was told the problem would be corrected THAT'S been almost two weeks.Thanks for your support.
Review
Lowes in Columbus, Georgia - Yor IP signals not working wifi LOWE'S Montgomery store
The issue have been solved. I contacted store and corporate office. The Lowe's Wifi Guest still not working. I was told the problem would be corrected THAT'S been almost two weeks.Thanks for your support.
Review
Lowes in Seneca, South Carolina - GO TO SOME OTHER STORE
I;VE HAD THE LAST PART FOR MY KITCHEN ON ORDER FOR ABOUT 3 MONTHS. I DON'T HAVE IT AS OF THIS DATE 11-08-19,NOW THEY TELL ME IT WILL BE IN 11-13-19. I TOLD THEM IF IT'S NOT THEY NEED TO GET ALL THE REST OUT OF MY HOUSE!!!!
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Bought a Samsung French door refrigerator and 5 year extended warranty. Have had nothing but problems with ice maker which has been an ongoing problem since purchased Nov. of 1917. As if that has not been frustrating enough I have had to deal with numerous Lowes...
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2 comments
Your problem is buying a refrigerator imported from Korea.
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Review
Service
Lowes Refrigerator Repair
Cons
- Getting the run-around
Reason of review
Poor customer service
Loss
$500000
Preferred solution
Full refund
Tags
Do not use lowes
Update by user Nov 07
refund for incorrect order again
Original review posted by user Nov 07
ordered window blinds twice making 5 trips to troy al location putting finger on exact blinds to order and cut and they messed up the order twice with the wrong product. after traveling over 250 miles to order and pick up $3000 worth of blinds I will not return to Lowes because they hire Burger King rejects that can not get an order correctReview
Service
Lowes Customer Care
Pros
- Nightmare
Cons
- Help from employees
- Constant mistakes from the home decor employees
- Poor customer service from corporate - 800-445-6937
Reason of review
Poor customer service
Loss
$500
Preferred solution
250 mi at 2.00 mi
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You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.
Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.
You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.