Lowes Reviews

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Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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107 comments
#2077292

Flooring department at Lowes Stores seem to have credibility problem. Xenia Ohio store also does the same thing.

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ID
#335703 Review #335703 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Service
Lowes Installation
I was pulling in the lowes parking lot when I heard a loud boom and my window was shattered in my car,after getting glass off me I saw that a landscaping worker using a weedeater in a pile of rocks had hurled a rock into my passenger window I talked to the people and...
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ID
#3011409 Review #3011409 is a subjective opinion of poster.
Location
Garland, Texas

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New Reviewer

A sink that doesnt fit....

I bought a stainless in November that was poorly installed bulging on each side, the guy who installed it thought he could fix it up with glue.....five people have been in since,,,, the last one took a look and said he was going to get some brackets that was a WEEK ago haven't seen him since. I am pretty sure they are just stalling until my guarantee runs out next month and I will have to get another sink....never seen such bad service...

User's recommendation: Go to home depot!!!!

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1 comment
#2083554

I would like some action before my warranty runs out next month....some that knows WHAT to do

ID
#3011295 Review #3011295 is a subjective opinion of poster.
Location
Swampscott, Massachusetts

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New Reviewer

Refridgerator Not Cooling LOWES NO HELP EVEN WITH ENTENDED WARRANTY

In March of 2020 I moved and had Lowes deliver a new refridgerator to my new home. Upon dellivery, one of the two delivery guys dropped the refridgerator on my brand new floor and damaged it. I filed a claim and tried to contact Lowes SEVERAL TIMES to no avail. I gave them the claim number and no one at Lowes knew anything about it, I never received call backs from Lowes, etc. and my floor never got repaired. Now the refridgerator they delivered is not cooling. I called Lowes as it is still under warranty. Lowes informed me that they can't send a repairman out until Thursday (4 days from now). I have a fridge full of food. This is NOT acceptable and I will be filing a complaint with the BBB and anyone else I can. I will also never deal with LOWES again!

User's recommendation: DO NOT GO TO LOWES.

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ID
#3006202 Review #3006202 is a subjective opinion of poster.
Location
Mebane, North Carolina
Cons
  • Delivery techs
  • Time wasted on hold to them be cut off
  • Deceptive large appliance warranty
Loss
$500
Preferred solution
More than the allowed $300. I also am now going to have to purchase coolers & ice I feel should be reimbursed to me in addition to any food loss. I never received repair or comp. for my damaged floor. FINE. I want my refridgerator fixed.
New Reviewer

Por un reclano Tengo unas cosas que regresé ayer

Lowes - Por un reclano Tengo unas cosas que regresé ayer
QuQuiero sable porque no me aparece en mi cuenta el dinero y quisiera saber cuánto tiempo se tarda en que aparecen en mi cuenta de tarjeta de banco
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ID
#3004015 Review #3004015 is a subjective opinion of poster.
Loss
$211
Preferred solution
Full refund

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New Reviewer

I have tried to get help and didn't get any. I AM REALLY PISSED call me as soon as you get to work

Original review updated by user Oct 23, 2021
new cooktop was broken and I need it by Monday. The krtchen sink was also broken AND of the 61 boxes of flooring were all broken but 5 boxes. .My son and sister are arriving tomorrow because my husband is dying and we have ro take him off life support everything is fixed except my 30 inch Sharp cooktop.They said it would take 4 to 7 working days
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1 comment
#2082399

Your husband is dying and you are worried about remodeling your kitchen. What's wrong with you?

ID
#3001008 Review #3001008 is a subjective opinion of poster.
Location
Surprise, Arizona
Pros
  • Countertop peopl did an outstanding job
Cons
  • To many items were broken
Preferred solution
Deliver product or service ordered
New Reviewer

Poor Lowes vendor install

I recently purchased a ceiling fan at Lowes Ocala Florida. I was supplied an installer Handy/Lowes for install of my fan. I was given 2 install dates all were canceled by the installer. My wife &;;;; I canceled a Dr. appointment resulting in a cancellation by the installer. The customer service is terrible also lacking commitment. I have been given another install date 10/27/21 I hope this time the installer will show up also if he does not I will return the fan and go elsewhere for purchase and install. I would of expected more from Lowes. Tom Brady 352 465 **** bradyjrt@***.neGett
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ID
#2999975 Review #2999975 is a subjective opinion of poster.
Pros
  • Location
Cons
  • Not many until now
Preferred solution
Apology
New Reviewer

Installation estimate microwave

A technician came to my house to view my microwave oven which I want replaced . I now require an estimate on the replacement. Can I receive it? Edwgrochowski@***.com Cust # 121649**** #139572 App 835837****
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ID
#2998153 Review #2998153 is a subjective opinion of poster.
Location
San Jose, California
Loss
$45
Preferred solution
Let the company propose a solution

I still haven’t talked to anyone to get my fridge delivered

After 4 delivered and returned. I need my refrigerator to not be damaged and delivered to me. Im sick and tired of not getting a phone call to let me know something. Ive called the Lowes on Macon tech dr in Macon and no return calls even after contacting Lowes corporate office
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ID
#2997204 Review #2997204 is a subjective opinion of poster.
Location
Barnesville, Georgia

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New Reviewer

Need to make phone order with va discount

Im unable to get thru to customer service to find out how I can place my order with a va discount. Done trying!
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ID
#2994348 Review #2994348 is a subjective opinion of poster.
Location
Kalispell, Montana
Pros
  • Vet discount
  • In store purchases are good
Cons
  • Customer service is a joke
Loss
$20
Preferred solution
I want to order a product with my va discount. The new IDMe programs seems impossible to navigate. I just want to call my order in and get discount and be done!!!

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New Reviewer

Lack of follow through and tracking

Ordered appliances in august with an October delivery date 2 months go by and now they wont arrive till November, Jan 2022, and maybe an oven late 2022 absolutely zero follow through from Andrew at the Morehead Ky, store. Im still missing a copper farmhouse sink which Ive reminded him several times seems like theres zero give a *** after purchase. Ive since canceled or requested they cancel my entire appliance order and found my own.. fix this!

User's recommendation: Better off purchasing appliances online..

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ID
#2994270 Review #2994270 is a subjective opinion of poster.
Location
Greenwood, Indiana

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New Reviewer

Lowes accounting is awful

I have spent hours trying to figure out which account is which with Lowes and phone representatives seem to know little more about it than I do. On top of it, it seems that lowesforpros is now called lowes business account. Could someone who understands what is going on please call me and help me out??? Thanks, John Bremer 405 269-****

User's recommendation: good luck.

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ID
#2994154 Review #2994154 is a subjective opinion of poster.
Pros
  • Unbelievably confusing and disorganized
Preferred solution
competency

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New Reviewer

Fraudulent Delivery and Delivery Charges

Update by user Oct 21, 2021

Reported to FTC and personal credit card company!

Original review posted by user Oct 21, 2021
I placed an on-line order and the North Port, Fl store #2727 manipulated my order, my credit card charges, and the actual items ordered to charge me the $79.00 delivery charge for practically nothing. This was all done without notification from the store or consent from me. I had to report Fraud to my personal credit card company (resulting in my card being replaced) and to the FTC. The Port Charlotte store was involved too. I explained why I needed the items delivered and not store pick-up. Watch out, they are ripping people off!!!

User's recommendation: I am not a future customer anymore. Watch out they are ripping people off on purpose!!!

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ID
#2993608 Review #2993608 is a subjective opinion of poster.
Cons
  • Deceptive and fraudulent practices
Loss
$98
Preferred solution
Well, yes! My solution is to report them to FTC and my credit card company. Fraud!!!!

Lying worker

Tonight when I was trying to buy some flooring and insulation for my recently redid home in the middle of me shopping the manager and a couple of employees so cool around me like I had done something wrong and proceeded to be very rude to me. Then when I asked if they take Apple Pay they said no when online it clearly says that they except apple pay. I dont know if its because I am a transgender or because of my tattoos but it really made me feel discriminated against and made me feel ostracized.
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ID
#2992427 Review #2992427 is a subjective opinion of poster.
Location
Bakersfield, California

Rude intimidating associates

My wife went shopping today (Wednesday, October 20, 2021) at Lowes in Epping, NH. When she told the garden associate at the register that she had brought her own bags, he ridiculed her, calling over another associate to "look at the little lady who's going to save the plastic trees all by herself." He continued to treat her with disdain as she left the store.

User's recommendation: Complain to management, shop elsewhere.

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ID
#2992041 Review #2992041 is a subjective opinion of poster.
Location
Cary, North Carolina

Lowe's never contacted me at all.

Delayed delivery with no contact and when they finally did come did not do the installation properly. I am thinking of calling MIOSHA to report them because they didn't install the tip over bracket on the stove I purchased. Big safety feature not installed. The company Lowe's uses is CRST, stay away from them.style="background-color:

User's recommendation: Find your own installer and save time and money.

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ID
#2991480 Review #2991480 is a subjective opinion of poster.
Location
Sterling Heights, Michigan

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