Lowes Reviews and Complaints
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48
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Ask a Question About Lowes
Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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61 comments
You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.
Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.
You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.
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Review
Service
Lowes Installation
Lowes in Manchester, Connecticut - HD is still the best all around
Purchased Dewalt, drill and driver. During pick up they give me wrong product. Lazy employees don't even bother checking anything.
Review
Lowes in Nanaimo, British Columbia - DON"T GO
We went into pick new flooring at 25% off and 50% off installation which was all discussed with Jason at Lowes in Nanaimo BC. My husband went in today to get final quote after spending $60 for measuring and was told that our so called 50% off flooring had changed to @.2.25 per square foot instead of $1.40. Cost started at 2.80 and was reduced to 1.40 after 50% off. WHAT ????. Answer from Jason at store was "well Lowes needs their cut" Are you kidding me???? Oh yes and look out for all the added fees they don't tell you about as well when you first go in.
Review
Service
Lowes Flooring Installation
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Price reduction
Lowes in Columbus, Georgia - Yor IP signals not working wifi LOWE'S Montgomery store
The issue have been solved. I contacted store and corporate office. The Lowe's Wifi Guest still not working. I was told the problem would be corrected THAT'S been almost two weeks.Thanks for your support.
Review
Lowes in Columbus, Georgia - Yor IP signals not working wifi LOWE'S Montgomery store
The issue have been solved. I contacted store and corporate office. The Lowe's Wifi Guest still not working. I was told the problem would be corrected THAT'S been almost two weeks.Thanks for your support.
Review
Lowes in Seneca, South Carolina - GO TO SOME OTHER STORE
I;VE HAD THE LAST PART FOR MY KITCHEN ON ORDER FOR ABOUT 3 MONTHS. I DON'T HAVE IT AS OF THIS DATE 11-08-19,NOW THEY TELL ME IT WILL BE IN 11-13-19. I TOLD THEM IF IT'S NOT THEY NEED TO GET ALL THE REST OUT OF MY HOUSE!!!!
Review
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Bought a Samsung French door refrigerator and 5 year extended warranty. Have had nothing but problems with ice maker which has been an ongoing problem since purchased Nov. of 1917. As if that has not been frustrating enough I have had to deal with numerous Lowes...
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2 comments
Your problem is buying a refrigerator imported from Korea.
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Review
Service
Lowes Refrigerator Repair
Cons
- Getting the run-around
Reason of review
Poor customer service
Loss
$500000
Preferred solution
Full refund
Tags
Do not use lowes
Update by user Nov 07
refund for incorrect order again
Original review posted by user Nov 07
ordered window blinds twice making 5 trips to troy al location putting finger on exact blinds to order and cut and they messed up the order twice with the wrong product. after traveling over 250 miles to order and pick up $3000 worth of blinds I will not return to Lowes because they hire Burger King rejects that can not get an order correctReview
Service
Lowes Customer Care
Pros
- Nightmare
Cons
- Help from employees
- Constant mistakes from the home decor employees
- Poor customer service from corporate - 800-445-6937
Reason of review
Poor customer service
Loss
$500
Preferred solution
250 mi at 2.00 mi
I'm in shock. There is a very crooked salesman at the La Quinta Store - I made the mistake of buying an HVAC which resulted in my bath room been destroyed. Lowe's wouldn't even give me a nickle towards a rebuild. (I spent $30,000 with them). I ordered Windows, too....
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Review
Service
Lowes Windows And Doors Department
Cons
- Corporate and managers encourage bait& switch
Reason of review
Fraud
Loss
$2
Preferred solution
GIve me the 15% on labor plus the value of the hidden down grades and upgrade, $1515; Plus the $124 on my bathroom flooring and the HVAC permit cost - as it was never pulled. s
Tags
Lowes in Port Arthur, Texas - Never applied for a job
just left lowes and was forced to use the self check out because all of the other stations were closed. the employee that was suppose to assist made me feel as if I was an employee in training.the cost of the product includes the cost of having a cashier available.i never applied for a job at lowes but they used me as an employee anyway.THAT *** AINT RIGHT.
1 comment
Review
Cons
- Customer service and store mgrs response to my feedback
Reason of review
Poor customer service
Lowes - 4 Year EPP Warranty not as advertised!
Update by user Nov 08
While I haven't heard a word from Lowes (surprise, surprise), Masterbuilt has stepped up and will ship me the part I need! Thank you Masterbuilt, shame on you, Lowes. Next, I will write to BBB and FTC to make everyone aware of the Warranty Fraud by Lowes.
Update by user Nov 07
Haven't heard a whisper from Lowes. Not surprised at all. They could give a ***
Original review posted by user Nov 06
I have a Masterbuilt 40" Electric Smoker that I love when it works! I hate when it doesn't. The control panel has now gone out 3 times in 3 1/2 years. I use it about 15 times a year and I believe this rate of failure is a design defect. Masterbuilt will do nothing for me at this point. I purchased it at Lowes with a 4 year extended warranty and they have screwed me by saying the extended warranty starts at the time of purchase, not at the end of the manufacturer's warranty like Home Depot does. So Lowes is cheating me out of 1 year of warranty. Based on the $100 part cost, I'm considering starting over with a new different brand. Buyer Beware!!!Review
Pros
- Local store personnel are great
Cons
- Customer care
Reason of review
Warranty issue
Loss
$310
Preferred solution
Let the company propose a solution
Tags
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Step out of the past. Self service registers are becoming more and more common.
They are so much quicker than waiting for a cashier to ring your order.
Lowes in my area doesn't have them yet but Home Depot does. I'd much rather shop Home Depot as you can check out faster.