Lowes Reviews and Complaints
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44
ISSUES RESOLVED
4.7K
TOTAL REVIEWS
$3M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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Review
Service
Lowes in Amherst, New York - Terrible
I applied for credit back in May and was approved for 240000 to do siding and roofing. They installed my roof in July and they removed all gutters and some of the siding when they installed the roof. today is August 22 they still didn’t schedule siding installation, every time it rains water is going through some of my windows and walls. I left so many messages with no answer. I just don’t know what to do or where to complain.
Review
Reason of review
Installation of roof and siding
Preferred solution
Install my siding ASAP, and fix all the damages from water leaks
Lowes in Amherst, New York - Project worth $24K
Terrible experience! Ordered roof and siding. Everything was delivered 2 months ago. No appointment is scheduled for installation yet! Nobody answers the call! Left so many voicemails to subcontractor! Nothing! We are paying $24 000! For what????
Review
Cons
- Terrible service
- Lack of communication
Reason of review
Poor customer service
Loss
$24000
Lowes - Refrigerator
Refrigerator delivered on Thursday, August 15, at condo in Panama City Beach, Fl. My manager accepted, and called me shortly thereafter ( I was enroute back to Louisiana), that there was some kind of shadow on the freezer door, but no indention, scratch, etc. I need someone to go out and check this out, as I won't be back there until October.
Review
Product
Lowes in Jacksonville East, Florida - Terrible customer satisfaction with fence issue.
Same issues as stated in other complaints. Entire fence is splitting, cracking, warping, falling. Lowe’s offered $1500 for a $6718 investment. Rejected their offer. Shocking & disappointing to not honor 20 year warranty (which was voided by their contractor) especially for a senior citizen on fixed income & no means to replace.
Review
Service
Cons
- No satisfaction
Reason of review
Warranty issue
Loss
$6718
Preferred solution
Full refund
Tags
Lowes - Lowe’s can’t carry it out of the store don’t buy it
Delivery service NOT Information NOT Phone answering in the store NOT
Review
Reason of review
Problem with delivery
Preferred solution
Get out of the delivery business
Purchased from Lowes carpet and of course installation, after 15 months carpet buckling up, Lowes stated warranty is only for a year. Never again, they contracted people that they don't know what they are doing, we built our house and the carpet that came with it was...
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1 comment
The carpet itself will have a warranty of more than one year. They cover the installation with a one year warranty which seems like plenty of time for an installation problem ...
Review
Service
Lowes - RUN!!!
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
Review
Service
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
DO NOT DO THIS, I repeat do not let lowes installers touch your fence. they are the worst. they screwed us over so bad we had to go through corporate headquaters just to try and get this 150ft. of special order fence installed.Gigantic hassle.Special order fence came...
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1 comment
All these big box stores like Lowe's use self-employed outside contractors to do things like fence installation and other construction projects. Therein lies the problem: Lowe...
Review
Reason of review
Poor customer service
BUYER BEWARE: Lowe’s Deck Installation Be aware that if you purchase a new deck with installation from the Northport, AL Lowe’s, what you agreed on and signed a contract for does not mean what you think it means. We had the sales rep for decks visit to give us a quote...
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2 comments
This is the Northport Lowe's, fyi. Don't know why it says Coker.
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Review
Service
Reason of review
Poor customer service
Loss
$2
Preferred solution
Let the company propose a solution
Tags
I bought a refrigerator from lowes with an extended warranty. Fridge breaks one month out of warrant, so I call lowes. Two days later a tech shows up and tell me that it will take them minimum of 3 weeks to fix the fridge and in the meatime i'm just without one. I call...
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1 comment
If the refrigerator quit working one month after the. warranty ended why are you expecting them to do anything at all? After the end of the warranty they have no legal obligat...
Review
Reason of review
Poor customer service
Preferred solution
Full refund
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You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly. Tiles get cut and the excess tossed out. What ...