Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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64 comments
You sound like a cheapo nut case. No one will make you happy.
Too bad. You get what you pay for.
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Most Helpful
Review
Service
Lowes Installation
Lowes review in Carrollton, Georgia: Call, Call, Call!! Eventually they will hear!!
Samsung refrigerator ice-maker never worked even after 17 service calls. I was told they had to do 5 complete service calls then the ice-maker was not included in the warranty after paying for 5 year extended warranty. After going to this site a phone number to call, I was called from the claims department, which I had been trying to speak with since 02/2019. Finally, they reimbursed me for the refrigerator that does not have a workable ice maker.
Review
Missed several commitments. We were told the contractor would be in the next day to work on tear down of existing wall in order to move ahead with electrical hook up. Never showed and never called. Showed up 2 days later. 1 week later, the electricians showed up, they...
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Review
Service
Lowes Installation
Reason of review
Do not hire lowes for reno's
Loss
$3500
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I purchased a BBQ on Cyber Monday at 50% off! Good deal. They said 24 hour pick up. But may be longer if I requested them to put it together. Which I did. I texted their Chat Tuesday and they assured me it would be ready end or day or Wednesday at the latest. Chatted...
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Review
Cons
- Unorganized and not professional
Reason of review
Order processing issue
Loss
$150
Preferred solution
provide me an equal quality product for same price
Tags
Lowes review: Shop at Home Depot- they actually care
"Clearance items" being sold and advertised at full price. Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response.
Review
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$1
Preferred solution
Let the company propose a solution
Tags
Lowes review: Just don,t go to them
i paid 200 buck for a dishwasher they never got installed
1 comment
Review
Service
Lowes Dishwasher Installation
Cons
- Associate assistance poor help
- Bad warranty
- Lazy
Reason of review
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Looked on line for tile, person picked the one she wanted. I went to store and asked to see it, they couldnt find it, said maybe it was way up high ?!?. Went to another lowes and spent 10 minutes trying to be helped, got disgusted so i left. Kept looking , but the...
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Review
Cons
- Going downhill fast
Reason of review
Order processing issue
Loss
$173
Preferred solution
Full refund
The lady at the customer service desk (name starts with an A) was rude to customers on phone looking for assistant. I I went in to purchase an item for work to be picked up later and observe the CS associate being short and ill on the phone with a customer looking for...
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Review
Reason of review
Poor customer service
Lowes review: They don't care
Amanda at customer service was very short with an attitude. I had to insist 4 time before she would give me her name.
Review
Reason of review
Poor customer service
Lowes review in Wilkes-Barre Township, Pennsylvania: Terrible service
Worst customer service ever. The window people do not talk to their installers.
Review
Reason of review
Poor customer service
Preferred solution
Full refund
Lowes review in Salt Lake City, Utah: Delivery issue
Ordered a refrigerator to be sent to my in-laws. They said I needed to buy an inlet with it for the ice maker. I did. Instead of bringing it with them, they shipped it and now it’s arriving after the installation. Which they are supposed to do. Number on Lowe’s email rings to delivery and they claim they know nothing/ tell me to call the store on my email, which is the exact number I called. And got them.
Review
Pros
- Customer service is horrid
Cons
- Failure in delivery
- Inaccurate info rude manager
- Your people dont help
Reason of review
Poor customer service
Preferred solution
Price reduction
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Tell the story. Why wasn't it installed?
If you only paid $200 for the dishwasher it sounds like you bought the lowest prided unit you could buy. Did you pay for installation?
Did you pay for the materials required to install it? Did you have a water line and electricity available?