Lowes

After purchasing a heat exchanger with a five-year Lowe's warranty, the first unit was a brick, completely dead out of the box (as noted on the original receipt). The second unit was replaced on the same day, functioning for about eight months. Mydea replaced the unit under their warranty within 24 hours and delivered it to my home.

Starting in November, the unit flooded my home once again. I went to Lowe's in Bossier, LA and requested help, providing copies to three different store managers - Brook Garrett among others. No one did anything. When I called the warranty department, a rude individual told me to go back to the store. I had to question the purpose of a corporate entity if the store couldn't do its job. I was told there was no corporate number to call and to deal with it. They then hung up on me.

It is now January 20th, a new year. After making many calls to Lowe's, which were a total waste of time, I grew increasingly concerned about the Arctic blast. Seven times, I drove sixty miles on alternate days to make copies of both receipts, but was refused a meeting with the store manager. Nothing was done. Excuses and flat lies were internally used, with no communication extended towards me as I endured four days and nights with temperatures ranging from 23* to 37*, and no heat.

All pipes in my RV (which I currently reside in due to the total loss of my home on Father's Day 06/16 - a fact they were all aware of) blew out. Today is January 26th. They promised a scheduled pick up but went to the wrong address. Despite having my contact number, they didn't have enough common sense to call while they were across the street from my place. No apologies. Tons of blame shifting. Managers who only have K-5 level of business experience - it's sad.

I am out over a 1000 dollars with no trust in Lowe's. Avoid at all costs!

Lowe's cabinet subcontractor quickly removed the old cabinets and countertops. Two weeks later, another subcontractor measured the new cabinets for the countertops. Two and a half months later, the countertop installers arrived with the uncut quartz countertop. That's when things really became bad.

The installers set up on the patio to cut and form the quartz material. They left the door open, which led to the silica dust contaminating my entire house. We measured the suspended particle readings of the forward and rear parts of the house. The forward part of the house registered 3116 particles per square foot, while the rear part (the recreation room) read 6249 particles per square foot (small and large particles combined). These readings are thousands of times higher than what OSHA considers safe.

After six months of vacuuming, dusting, and ventilating with fans, we were able to mitigate the dust problem in the forward part of the house. Since the HVAC system was also contaminated, we had to endure the entire summer without air conditioning. Now, we're heating the bedrooms and bathrooms with space heaters because it's cold.

We're still coughing.

The rear part of the house? It's a disaster and uninhabitable. We sealed off that part of the house and have only entered it a few times to retrieve belongings.

My house was contaminated on May 14, 2024. It's now December 7, 2024, and the problem has not yet been fixed.

Lowe's claims department has been disappointing. The person I initially worked with vanished after a few weeks when she transferred my claim to the countertop manufacturer's insurance company, Travelers Insurance. They claimed responsibility for any issues arising from silica dust contamination.

The claim then got passed on to the retailer, then on to the installer. The installer's insurance company, IFG, has given three different reasons for not being able to cover the claim, and they transferred the claim to the retailer, Stone Interiors of South Carolina, who provided a weak response and disappeared. They apparently don't have insurance.

I repeatedly contacted Lowe's Executive Customer Service, claims department, and CEO via email. Not a single person is willing to take responsibility.

According to my contract with Lowe's, I have to settle claims through binding arbitration. Interestingly, Lowe's hired an external lawyer who informed me that Lowe's is not obligated to initiate the arbitration.

This might work to my advantage as it gives me a second chance to file my claim when I initiate arbitration. I sent a file containing hard copies of emails and a thumb drive filled with photographs to the lawyer this week. If the lawyer's response isn't satisfactory, I can take the issue to arbitration. If that fails, I can take it to civil court.

Lowe's has done everything possible to avoid responsibility for cleaning up the mess. I've already spent thousands in an attempt to reduce the dust in the living area of the house. However, I can't completely eliminate it—it keeps settling everywhere even though we frequently ventilate the house and vacuum the carpets every other day.

Lowe's insurance adjuster came to the house in August. His estimate indicates that it will cost over $8,000 to clean the house. He did not consider the need to thoroughly clean the two HVAC systems. At a minimum, this will cost around $40,000 If the silica dust has hardened, both systems and ductwork may require replacement.

Then there's the furniture in both parts of the house, the rugs, and the carpets - they all need cleaning. The patio is covered with silica dust.

There's also the loss of use, which has now been seven months and counting.

Furthermore, potential future health issues pose a concern. Silica dust is a known carcinogen and can cause serious kidney damage.

If you're considering a kitchen renovation, I suggest hiring your own contractor. Lowe's countertop installer, Stone Interiors of South Carolina, has a very poor track record on Google and Yelp. I found almost two dozen bad reviews for them on Google, Yelp, and BBB.

It seems that Lowe's can't hire trustworthy contractors, and they are equally incompetent at handling claims.

I went to buy a new washing machine. Mine are stackable.

I purposely went to Lowes because the sell this years version of my washer. I did not need the dryer. I asked the girl if I could reuse the stackable bracket and she said yes. I took a day off work where I had a chance to make 10 hours overtime to wait for the delivery.

Delivery guy came and said he could not install the old dryer on the new washer. They did not tell me this at the store. Maybe when I cashed out if the girl wasnt distracted by talking to other people when she was taking my money she may have paid attention to what I said about reusing the old dryer and bracket but bottom line is the delivery company refused to deliver the washer because I got poor service again at Lowes. They hate single women, which I can prove because I never get acknowledged when I am alone and if I am with my husband they cant do enough to help my husband.

Every large purchase I try to make from Lowes ends bad with me on the phone angry and yelling at store managers.

I am so done with the woman-hating company!!! The photo is the old units and the only possible setup.

Rico. Here's a polished version of your message that you could use to communicate effectively with Lowe's:

Subject: Request for Compensation and Clarification Regarding Washer Machine Order Delay

Dear Lowe's Customer Service Team,

On March 5, 2025, I purchased and ordered a washer machine (Order Number: 202905****5055****).

Initially, I was given four delivery datesMarch 7, 8, 9, and 10and chose March 8, with a delivery window of 8 AM to 5 PM. However, I was informed that I could pick up the item on March 10 instead. Despite this, I am still waiting for the washer machine to be delivered.

I have called several times seeking an estimated delivery time and was told that the vendor would need to be contacted on the next workday. After waiting for a week and following up, I was informed that the delivery date had been pushed back to May 19, 2025.

I requested to speak with a supervisor to lodge a complaint and inquire about compensation, but no resolution has been provided.

I feel strongly that I should receive compensation for the prolonged delay in receiving my order. I could have purchased the same model or a different one from another store had I been informed about its availability issues. It is essential that customers are made aware of stock limitations or delays at the point of purchase, possibly through signing an acknowledgment.

I kindly ask for an explanation regarding the availability of the item and the steps Lowe's will take to ensure better communication in the future.

Additionally, I request compensation for the inconvenience this delay has caused.

Thank you for addressing my concerns promptly. I look forward to your response.

Sincerely, Rico

Who is the regional and district manager for store# 1521?

What other email address can I send my complaint to along with their name and title?

Begin forwarded message:

Thank you Ashley.

Good evening Kimberly,

I understand. I have directed your order to the refund department to process your refund.

They will reach out to you with more details.

Good afternoon Ashley,

I have purchased a different countertop from Lowes, it is completely paid for in full. I do need to cancel the Dekton countertop rather I have to eat the 20% cancellation fee or not. I need to move forward and finish my kitchen. The Dekton was badly represented by having white edges at the store as samples, and on line, but when the edges are polished, they turn beige.

When can I expect

Good morning Kimberly,

Angie from Lowes store 1521 reached out to IME to advise they will not be covering the cost associated with the cancellation. A 20% cancellation fee will be deducted from your balance if you wish to cancel your order following the installation. Fabricators have the right to address your concerns if you are unhappy with the outcome of your project. If you wish to move forward with this project, please let me know and we can contact the fabricator to address your concerns.

Thank you

Ashley Cruz | Customer Solutions

Email: acruz@***.com

To: Ashley Cruz ; Rita Penor

Subject: Kimberly Skok/Warranty#3527****

Good morning Ashley,

Unfortunately I dont believe I have ever spoken with you regarding my situation.

I am remodeling my home in Beaufort.

The kitchen was completely taken out in December to make way for new floors, cabinets, countertops, sink, and appliances. I tried to order cabinets in December through Lowes; however, I could not get an appointment with Chris in the Beaufort store, so I elected to go to Home Depot. The cabinets arrived January 30 and incorrectly installed, not by their usual installer on February 5. January 30, I ordered a Kohler 30 farm sink from Lowes, an online product.

It was supposed to arrive in 3 working days, but it was 2 weeks late. The cabinet installers were unable to cut the template. The $1000 Kohler sink arrived broken! The regular cabinet installer came out to cut the template using the broken sink.

I had to purchase another sink online, so now I have $2000 out on sinks from Lowes. It arrived in a week, February 19. Lowes did send someone out to pick up the broken sink, as it weighs more than I do, at which point, I got a refund. The sink had to be in its place to measure for countertops.

Again I couldnt get an appointment with Chris. A young guy named Matt was able to help me in the cabinet department at Lowes, he was in training. I purchased the white marble looking Dekton from Matt on February 3, thinking the sink would be on-time and in keepable condition. I looked at the Dekton in the store, it was definitely white with gray, marble like streaks, no beige edges.

Matt and I looked at it online on his computer, all white, no showing of beige edges, nor mentioning of beige edges, even after reading about the product, no mention of beige edges. It looked beautiful and a good match. The new sink arrived February 19, Lowes came to measure for the Dekton countertops on February 21. Three months, still no kitchen due to mishaps that were out of my control.

Polly from Multistone sent me pictures, online, of the countertops, the top view only, they looked good and white.

March 3 the countertop installers came. The installers broke a chunk of the countertop off, in front of where the faucet is to go, very noticeable! They glued it back on, but still very noticeable and very beige in that area, due to buffing, I later found out. I also noticed all of the edges were very beige , not just a shadow from the sun.

I mentioned it to the installers, they had taken pictures and would report to Polly. I contacted Polly from Multistone immediately. She agreed the countertop would need replacing due to the break. I also said that the product was being misrepresented as being white with gray, marble like streaks only, no beige.

I told her it was white on the sample at Lowes, it was white online in the store at Lowes, it was white in the pictures she had sent me online. Polly spoke with her supervisor the owner, he told me the edges turn beige after buffing due to the ingredients used to make and pour the product. I told him about the misrepresentation and samples out at Lowes, he was disappointed. They are willing to work with Lowes to make this mistake right.

Polly has spoken with several people from Customer Solutions at Lowes.

I also went to Matt in the cabinet department at Lowes immediately. I told him about the break and the misrepresentation of the color having beige edges, as I only wanted white with marbling, reintegrated several times with him. The countertops would have to be replaced anyway and I wanted to return them. He said, unfortunately its not like returning a screw or something off the floor, I could return them through IME, Installations Made Easy, a separate Lowes department, and then he sympathized and apologized with me about the mishap.

He then printed off all the information I may need, including the phone number, to return the countertops and reclaim my nearly $5000. I started calling IME directly after getting the phone number. IME gave me the directions number to Customer Solutions with Lowes. Somewhere down the line after the many calls and documentation of conversions, and along with pictures emailed to Madeleine, I was told that you, Ashley is handling my case, that person on the phone gave me your extension.

I dont believe I have ever spoken with you, you were always out. Kindly enough Rita has helped tremendously and forwarded the pictures to the supervisor and let him know what was going on with this situation that desperately needs to be resolved ASAP. I think I called four times yesterday, March 29, and a lady said the case is still pending and that they would have to hear directly from the sales guy, Matt, that he said the countertops could be returned. It was 4PM very difficult getting anyone on the phone, I did reach Matt.

He said he would be glad to call, but would also have to speak with his supervisor, he would call me back. I drove to Lowes knowing they probably would go home at 5. Matt is usually friendly and outgoing, he was extremely cowtailed! Chris was present, as well as, Nick, the acting store manager, I was told they could no longer discuss this issue with me.

They were all hush mouth, I looked at Matt and said you look as though you were beat with a bull whip? Chris chimed in and said he trained Matt and he spoke with him personally, he would not have said I could return the countertops, and then Chris told me Matt did not say I could make the return. Chris was not present during the times I had spoken with Matt nor during my purchases with Matt, and certainly not Nick, the acting store manager. They then said they had spoken with Customer Solutions and I would have to go through them.

I remained sitting and called on speaker phone. I reached Rita, whom kindly enough, again let me know what was going on, and would reiterate in an email.

Back to the time line, which is important to follow. March 11, I went to Lowes to let Matt know how the lack of progress was going on returning the faulty countertops. He was going to ask someone if I could take another route for a faster return, I said no, Im sure its going to happen any day.

I still needed countertops even though I had money out for the Dekton. We walked around and I picked, along with Matt verifying the whitest quartz that Lowes had on sample display. I stayed with Lowes because I thought maybe we could just apply my money owed and it would be smoother and easier. The subtotal for the quartz is $6228, a Lowes brand, more expensive than the Dekton, but a natural product that is colored the same throughout and doesnt change once buffed.

March 25, Sage Surfaces came and measured, oddly enough, the guy mentioned the bad noticeable break and unsightly edges on the Dekton, and continued to tell me more about the product and the coloration.

March 28, HD made good on their mistake 100% plus. The cabinets were hung 2 too high, so the original crown didnt fit. The baseboard was off the floor and 2 x 4s and shims showed, incorrect spacers, cabinets hung too far over to match the one opposite the stove vent. They fixed everything and even apologized, instead of avoiding and pretending a mistake was made!

Now into the 4th month of not having a usable kitchen!

I have spent the majority of money for the remodeling of my home at Lowes, thousands. Nick, the acting store manager, only said thanks for shopping at Lowes. Where is the customer service??? I need a full refund for the Dekton countertop, including the restocking fee, it cannot be resold, it is broken!

I was told it could be returned, but Matt, who was new at this job and in training, for fear of loosing his job, he will no longer speak out.

I, as an understanding person, as a Customer is the reason Lowes is in business, Get it done right. I need my money ASAP like Lowes did when I made the purchase.

Please Ashley, let me know what is going on in this case, dont leave me guessing and having to call and speak to various other people.

Attached are the pictures I sent to Madeleine.

On Saturday, August 10, 2024, I decided to leave my loyalty to Home Depot behind and give Lowe's a try. My main goal was to avoid spending the entire afternoon choosing simple appliances, getting what I needed; a new dishwasher and a washing machine, with no open boxes. I was greeted by a nice young lady named Karema, who was wonderful and allowed me to make a decision without rushing. She got exactly what I needed and advised me that my order would be delivered on Monday, August 12, 2024, between 8 am and 12 pm. I also got a five-year warranty, as I dislike changes and would like to stick with one company.

On the final day when my purchase was to be delivered (Monday, August 12, 2024), the delivery guys already knew in advance that my laundry was on the second floor. They had no issues with the changes as long as I purchased the 'hose kit' for the washer installation to prevent water leakage. The machine was placed in the correct way and set on its first cycle to make sure that everything was functioning correctly. Meanwhile, as I was getting my dishwasher situated on the first floor, I noticed water coming from the ceiling vent system. I rushed to the second floor and what I found was outrageous and unbelievable. Water was everywhere and filtering through the roof to my first floor. I contacted Lowe's, a third-party delivery company (XDT), and LG.

I contacted XDT at 407-241-**** and spoke with a manager/worker named Marvin del Valle at 407-924-****. He came to the house, filmed the damages, and assured me that he would contact me about the damages. He insisted that the installation was done properly and that the front loader seal was the damaged part, implying that LG needed to be contacted for the damages to my property. However, he never followed up or answered the phone again.

When I contacted LG, they were very apologetic about the situation and sent me a technician. Honestly, since I purchased from Lowe's and the machine was not even in my property for 12 hours, Lowe's should be the one handling this situation.

Lowe's created a property case damage claim #6256****. We only found out today that it was closed while we were waiting for a call back that never happened (no reason provided for my case closure). I called 180*-***-**** today, August 14, 2024, and was assisted by a kind lady who was able to reopen the case.

My losses are not only property-related and personal, but emotionally it has also been very aggravating and tiring. The customer service at store #1598 is beyond horrible. They never answer the phone, and if they do, they put you on mute and ignore you until they either hang up or you get tired of holding on mute.

I ordered some lighting fixtures online adn they were delivered to my home. They are too big and I want to return them by mail, which I was assured I could do.When I follow the links on your website to activate a return of an online purchase, it asks me to enter my order #, and then tells me that the order was delivered!

Which I KNOW! But nowhere was there a link to begin the process of the return and print out a return label. I spoke to a human on customer service who assured me that her manager would send me an email with the return labels attached within 24 hours. Well 24 hours have come and gone.

I am so frustrated. I have two orders to return (your form only has room for one).

I am giving you both here: 300901****5183**** and 300901****5184****.

I had hoped to avoid all these hassles by ordering online. Please send me the FEDEX return labels.

I bought a LG a refrigerator back in November 2022! Ice maker want make been trying to fix service man told me it was a defect.

Came out been coming since August 2024! Call Lowe talk to GN and Bert told me they can cant replace it but send will send someone out. In 3 days, I have loss 7 months of warranty. I only ask for it to replace no refund.

Or a store credit I was informed at the store. This was best thing to do. What if something happened in 7 months down the road! Warranty will be out, I will have to but a extended warranty!

I will never buy no more appliances with Lowe! Terrible service a class action lawsuit was just paid out! Another one needs to begin! Lowe didnt have a problem taking my money!!

I just I need to reach out with Mr. Marvin Ellison, who everyone boss!

I bought a utility trailer on June 30, 2024 from Vallejo store California, The salesperson from this store issue a temporary license plate which expire in month of August. I went to the office of this store several time and complain that I havent received my license plate from DMV.

They said that I have to go to DMV. I went there and they dont have any record of this trailer under my name. I come to the store and complain about it. They said that all we did some of the paperwork wrong.

You have to give me the original title and we have to resend it to DMV. I gave them the original title and waited, but I havent received anything from DMV so I went back to DMV that what is going on they said that they didnt complete all the paperwork and the store supposed to help you out about this problem. I went to Lewis store in Vallejo California and talk with the manager as first name is David and last name is. Berlin and I talked to him and I asked him please solve my problem.

He is telling me that your problem is not with us. You have to go to DMV and the V doesnt have any record of me. I am very frustrated by David Guy the store manager and walk me out of the store. You have to wait another month because the person who work with this project is sick for a month.

I cannot wait any longer and makes me very frustrated. Thats why I have to wait for another month which I talk with this lady that that all the paperwork several time obviously she cannot Help me out because she doesnt know how to do the right way for this paperwork to complain with DMV please help me out.

And also, I would like to complain about the store manager, David Berlin because he was very rude to me and couldnt help me.

They didnt even look for my paperwork and he was telling me that he didnt have any record of buying this trailer which I have the receipt for buying this product from Louis of Vallejo, California I would like to someone investigate this case before it gets escalated farther. Thank you very much for your concentration.

We had a kitchen cabinet remodel project initiated on January 20, 2025, with Lowes in Belmont, NC. Today is March 28, 2025, and we are less than halfway through the job.

We have had very little information given to us as far as the scheduling of the process and even fewer responses to our repeated requests for help and/or information. Phone calls are not returned by sales associates nor store managers when escalated due to the lack of answers on issues we've had.

I feel as if we have been expected to oversee the entire process as a 'general contractor' instead of being viewed as the customer. Even the corporate level has been reticent in offering any help to speak of.

My $20,000 Lowe's Kitchen Cabinet and Countertop Nightmare Charlotte Lowe's Store #1920

December 29th, 2024

Cabinets were installed first week of March 2024. Measurement for template was three weeks later.

Delivery of UNCUT countertop material was on May 14. That's ten weeks without countertops.

The installers showed up at 10:00 a.m. and left after 4:00 pm. They worked on the patio and left the doors open, and they tracked the silica dust in on their boots, so my house was contaminated with silica dust.

(Suspended particle readings read 1000's x OSHA maximum allowance). I had to seal off the back part of the house. It is uninhabitable. The forward part of the house is still dusty even though I vacuum the floors, ventilate with fans to the outside, and run an air scrubber 8-12 hours per day.

My wife and I cough frequently.

After six months of calling for a cleanup, Lowe's sent an adjuster whose estimate put the cleanup at $8,200.00. He missed a lot. My independent estimators put the total cleanup at about twice that. The a/c heat systems are fouled with silica dust (there are two separate systems); They may have to be replaced, so add another $20,000.00 for that, and another $20,000 to replace the ducts.

I sent a demand letter to Lowe's Corporate (a bunch of idjots), so Lowe's hired an out-of-town lawyer to delay arbitration.

(Lowe's allegedly has a corporate law department of its own!). The lawyer dropped out of sight after four months, so I have to initiate arbitration and shell out another $975.00 for a filing fee. The nightmare began in March. It is now the end of December 2024.

Lowe's didn't respond to my complaint to NC Dept.

of Justice Consumer Protection.

That should give you a good idea of how much Lowe's cares.

The countertop supplier is Stone Interiors of South Carolina. Local BBB and Google reviews paint a very bad picture of Lowe's and this supplier, so be forewarned.

To whom it may concern , my husband and I purchased a brand new kitchen remodel approx. 10 years + ago , what an ordeal !!

we were not happy with the installer at all but absolutely LOVE the Schuler brand cabinets, ! we didnt get all the project done at the end ugh my dad had to help me at the end with the finishing stuff , 3/4 bull nose trim , finishing the bench seat ourselves with a homemade template that my dad made plus a few other details ! It was supposed to be all included with the 3rd party person that Lowes provided! Long story !

But I just let it go at the end because I was at my wits end and lucky for me my dad came to my rescue! Kinda unbelievable to say the least ! Moving forward I just called Lowes recently to get help with a small problem Im having with the Schuler cabinets soft close drawer , they told me to call Schuler direct and they werent much help they said to call Lowes its in them ?! Omg seriously ?!

this is just a small problem all I need is to order replacement parts and get some one to help install back to its normal way of soft closing ?! I will even pay for that ,I realize its past the warranty period I get that for sure , also my husband and I are not handy with this kind of stuff. So I guess the moral of the story is you buy it and theres any kinda problem moving forward we are on our own !? Doesnt make sense for customer service?

I just dont get it !?! Why wont someone meaning Schuler cabinets or Lowes help me solve this small issue !? Maybe because its not worth it ?I have no idea ? Its not good business I can tell you that !

Ive read lots of others comments online that arent great either ?! so im begging and pleading with you can you please help me with this !? I cant believe Lowes or even Schuler cant help ?! I just want my one drawer to work as it did before!i the big kicker is absolutely LOVE the cabinets!

I would order them again but id have to really research who would be the installer and that the installer would help me down the road if i had a problem!!

Anyways please let me know how I can proceed and get help . Regards Dori Cooke