Lowes

I placed an order in January. Finally, received a call that the brand new stackable washer/dryer would be delivered last week in the morning.

The drivers showed up at 5:30p and dropped the unit when wheeling it down my driveway. It was still in the box when they left. I had hired a couple of guys to be at the house to hook up, but they left when the delivery hadn't shown up by 4p. They also didn't deliver all the accessories and told me I would need to go to Lowes and pick them up myself.

I did and complained to the manager about the delivery time, the drop, and having to go to the store and pick up what they didn't deliver. The manager blew me off and said they were busy. The guys I hired last week came out today and unpacked the unit where it was left by the delivery guys, and there are multiple damages to the unit.

I called Customer service and was told that the return policy is only 48 hours. I'm disabled, so I'm screwed!

Dear Sir,

On Sunday March 10, I was in a Lowes store located in Turnersville NJ when I observed a 5 gallon can of paint located in the area of the store where paint that was reduced in price would be sold. The paint would normally sell for the reduced price of $50.00 but this lid had the $50.00 price with the zeros having a slash down the center giving the impression that it was selling for $5.00 (not the $50.00).

I brought the plastic 5 gallon paint to the register and they refused to sell me the paint for the $50.00 insisting that that was the sale price disagreeing that the price displayed a figure of $5.00. When I walked back to the original area of where the paint was purchased from with the manager, I was advised that this price was correct and the list shows that the 5 gallon paint paint sells for $50.00. I advised him that there were other cans on the shelf that made that argument not consistent with the other 5 gallon paint had paint properly listed as $50. With no other zeros and another 1 gallon paint can of paint which is listed for $15 on the list but had $10 written on the lid ( which I purchased ) I advised the manager the inconsistency of his argument that the price on the list was the same as the price on the cans of paint.

In short he would not honor the $5.

price.

I am requesting a $45 credit as the pictures of the cans will show that it was written in a way that it was selling for $5 and not the $50.00 with the zeros crossed out .

I am going to try and attach all photos of this paint along with the other $50.00 paint Wittenberg as $50.

Please advise me of your receipt of this message so I will be able to forward the photos. Thank you.

John Micklewright

In February 2024, I received the measurements, a quote for tile then made my payment. Lowes delivered the wrong materials, they had pickup the incorrect tile and start packing the correct tile.

In the meantime Service Pro arrived, however they noticed a slope on the floor. They called their manager that stated until I have foundation leveled they could not do the job. As many people coming into my home no one notice it. Lowes still tried to deliver the tile when Service Pro decided not to do the job.

I had to make numerous calls for them to pickup the mortar and grout which was incorrect also.

March 5, 2024, I decided to install carpet in the den. In getting the quote, I asked if there were any discount and was told there was a 10% discount on the carpet.if I had not asked, I would not have known. The closer we got to quote and payment, I was told the 10% discount off carpet is in the form of a gift card. I think all the information should be provided for the customer to make an informed decision.

From March 8 til now, I have tried to pay for the carpet and I was cold transferred all over the stores and department.

Finally, spoke to representative that stated do not touch ECR and she says they could not take a payment. I went from Flooring, on hold 15 minutes then disconnected. I called back then transferred to Appliances to another representative.

I left voicemail messages to Sales and Executive Office numerous times without a response. Executive Office do not take ownership of the issue even though I have sign contract.

Early in August 2023 we purchased Samsung laundry appliances and a new Samsung Bespoke refrigerator along with extended warranty protection for all appliances purchased. Appliances were delivered as promised, however the delivery and setup crew were very rushed, so we signed off on the delivery before doing a thorough inspection.

As we began to set up our refrigerator, we found that packing materials were not all removed from the interior. It was noticed that the shelving would not properly align due to distortion of the inner shell of the refrigerator. Although not a condition we found acceptable, we relocated shelves and no longer have the right and left side aligned, so this distortion problem is not as evident. The clear plastic cover for the water filter was broken in such a way that it appeared to have a bite out of it.

Upon contacting Samsung on the day of delivery, we were told that this problem was not theirs and needed to be handled by the store we purchased from. Samsung will not get involved until 30 days after purchase. Several conversations with store personnel yielded the following: We can pick up your refrigerator, but will not refund your purchase price. You need to purchase a new refrigerator for future delivery, and we will determine if the first unit returned will result in a refund.

Sorry, but this was not acceptable, so we were back to waiting to contact Samsung once the 30 days since purchase had passed. In the meantime, we discovered that the pivoting door seal between the French doors of the refrigerator only closed 50% of the time, so we needed to be diligent in checking this each time we opened a refrigerator door. The 30 days wait to call Samsung included a video chat that allowed the service department to see the broken water filter cover as well as the activation mechanism for the door seal. Regarding the broken cover, it was stated that this is not a Samsung problem, so we should contact their parts department and purchase a replacement.

The door seal problem was identified as improper door alignment that should have been adjusted during installation.

The suggested solution was to hire the Samsung certified service and installation company in our locale and pay out of pocket for this substandard appliance quality. It was mentioned that Lowes is not a Samsung certified installation and setup provider.

This is an ongoing issue that will consume all of my free time as I continue to broadcast the saga of poor-quality products and service for both Lowes and Samsung appliances.

We also realized that spending hundreds of dollars on extended warranties will not provide resolution of problems until the manufacturer's warranty has ended.

This experience is one where finger pointing between manufacturer and delivering store insulates both parties from taking responsibility for customer satisfaction.

As a positive note, we have been very happy with the quality and operation of our Samsung laundry appliances.

My wife and I recently had our flooring installed in our home by Lowes.

The install was done poorly / incorrectly and the installers didn't speak our language. We had to call Lowes installation while the installers were installing the flooring regarding the transition strips since we never received the transfer strips that we had paid for.

We eventually found out what had happened when we drove out to the local store after the installation to locate them.

Our salesman found them in the back room. Evidently, they neglected to deliver it to our home for the initial install date.

The installers installed the wood flooring and carpet without the strips. After the installers left that day we noticed the issues listed below.

We attempted several times to reach out to the installers and Lowes to try and resolve the issue. They never sent anyone out to survey the issue.

I offered / did send pictures to the Store and the installers.

Regardless the job is still incomplete, and we're now told that we need to move the furniture yet again even though this was all caused by Lowes. We refuse to do that! We demanded that Lowes resolve this issue and assume any costs that may be needed to resolve this issue... even if it requires Lowes to contract out someone else to move the furniture for the installers.

We also wanted Lowes to make ALL the necessary calls, surveys, scheduling, setup, etc. from this point on. Again, this was the fault of Lowes!

My wife and I are completely frustrated and worn out by all the phone calls, emails and visits to Lowes!

We are completely dissatisfied with the installation and customer service!!!

1) The Carpet seam is showing / has frays, and the carpet doesn't seem to be stretched out properly. (i.e.

it has loose buckling areas).

We don't believe they had the proper equipment to perform this particular installation.

2) The wood flooring has gaps, exaggerated jagged edges and the threshold part of the flooring pieces are not wide enough and will easily snap.

We supplied them with some of the pictures, some of the correspondence, and the names of some of the people that have been involved to help them resolve this issue and give them a small taste of what we were dealing with.

Nevertheless, they put us right back to the same people we were dealing with to continue this vicious cycle again... still unresolved!

Yes mines 2 problems Ive been redoing my home and have more than 10000 in reciepts from products Ive purchased at Lowes and every time we go in to get something its overly obvious the employees think were there to steal and I dont understand it Ive never stored a thing for any store that Lowes and I go through register and every single time spending more than $10,000 and its to the point where I dont wanna go back in there I hate going in there I feel like I am being targeted and discriminated against badly. Its very bad so then fast forward I had to bring back a $75 back to my had purchased because it didnt work and they were horrible to me about it and would not take it back because it was 31 days, I couldnt come in any sooner because I had been very sick but they refused to listen to me, and they refused to take this sweeper, and proceeded to tell me Im just out my money.

I dont know what to tell you after I spent all that money at your store after went through all that crap just to get the stuff from your stores and believe me, Ill drive to Columbus to go anywhere. Ill drive wherever I have to avoid your stores if I have to if something is not done about this and I have a lot more money to spend there. Employees need some real customer service training and I think after all the money I spent with you, you couldve made an exception for a day 30 day warranty on a vacuum is all youve given and then you wont give them money back.

If you somethings wrong with it I can understand bringing it back for I didnt want it or something but it was not working. The battery wouldnt stay charged.

I purchased a washing machine in December 2019. Also purchased a protection plan my washing machine agitator does not work.

I called the protection plan they sent me to dependable appliance gentleman came out on December 21, 2023 told me that the agitator would have to be ordered. I would get a phone call within a week or two. Its now four weeks and theyre telling me that the part is out of stock four weeks without a washing machine during the holidays and during the winter months is Ridiculous, Ive called the protection plan numerous times I was told I would get a phone call within a few days never happens. Ive sent emails to dependable appliance no response.

Today was the first day which is January 24 that I had gotten through to dependable appliance when they told me that the part was out of stock, this is the United States and nothing takes this long to be received from on the other side of the world. I called a protection plan again today and asked them why they sent me an email yesterday, January 23 at 10:46 AM that my appointment was for January 23 between the hours of 8 AM and 12 PM, how does that happen at this point Im so upset nobody can give me an answer or any status on when this machine will be fixed at this point I would like it to be replaced because its been too long and nobody has an answer as to when that part will be available call GE because you sell their products you should be able to contact them and find out why I cant get the part

Im a small buisness owner who spends a bunch of money at lowes the last 5 years . I stepped back some the last 2 years because of so many issues i was having .

Ive recently came back shopping with you guys ive spent over $12k in the last few weeks with lowes and have had nothing but issues with products !!! Im installing a new kitchen remoldel with lowes products this will be the 3rd time in a week ive got 2 busted cabinets , warpped countertop , a order that was suppose to be in 3 days ago still no product and now i have a busted dishwasher flooding the new kitchen and new floor because its leaking internally!!! Ive been doing this work many years and understood stuff gets dwlayed and damaged from time to time but not 4 products in 1 new kitchen thats ridiculous. It makes it very difficult for me a small buisness owner having to pay my guys to go back and fix 4 issues and nstall products twice let along my fuel cost and the time im having to take away from jobsite and my customers to drive a 30 minute round trip t4 times !!!

Ive been loyal.to lowes for many years and appreciate the pro reps but with tjat being said if i lose labor hours , my time and fuel $$$ being a small buisness owner it hurts my family !!! Im very disappointed. Im meeding to pick ulp a complete bathroom remoldel tomorrow and honestly regretting going to my lowes store except i need to take back and exchange the warpped countertop and diahwasher thats junk !!! 4 unnecessary trips .

I dont want to walk away from lowes but not leaving many more options .

I wanted to reach out to you guys to explain my issues . Truly disappointed hoping for a response thank you for your time .

We bought a nice gas range from Lowes.com (NXR). It was delivered on time (no issue there).

We were doing the kitchen remodeling at that time and it was not completed when I received the range. We opened the box after one week. One of the installers opened the box and put it in the kitchen, however he was not able to install it as there were no wires, no power cord and nothing was there. So I called professional installer and he looked at it and said this is a dummy model and used for display in the store.

Cannot be used in the house as it is dangerous as gas pipes were not connected.

We would have died if was connected, but luckily it did not happen as our installer warned us. Of course I have to pay him for his visit.

This is my misery and when I called lowes.com, they said I should have checked this within 48 hours as their return policy is only 48 hours. That threw me off and said that this was not my fault, you sent the wrong piece. But they never agreed and consistently telling me about their 48 hours return policy.

I asked him to talk to his manager, and that guy was also very rude and he said the same thing and not ready to apologize or swap the unit. Both of them dropped the ball and asked me to contact the manufacturer directly as if it was my fault. I did contact Duro corporation and they said that it is Lowe's fault and they could not give me refund or swap my unit. I was like a ping-pong ball - going from one place to another place.

It was a tremendous inconvenience and stress to me and I could not focus or sleep.

I was totally angry and frustrated on that day, it was Friday July 28th and was not able to do my work and had to take a day off to resolve this issue.

So I went to my local Norwalk store and he said the same thing about 48 hours return policy, So I asked him to talk the manufacture and request him to talk to Duro Corporation. I did the conference call between Lowes (Norwalk) and Duro corporation. Finally the guy at the Norwalk store asked me to talke to riverside Lowes as that was delivered from there. Again it is not my fault and have to do all this additional stressful work.

I asked him to connect and he was nicer that time and connected to the Riverside store and finally agreed to pick up the dummy unit.

This was a horrible experience and they never said sorry or never compensated for anything. I am not going to shop in Lowe's again and will put this review in all public platform - Yelp, Google etc.