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Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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68 comments
Anonymous
#1789639

WHAT IS LOWE'S POLICY ON LETTING TRANSGENDER LADIES USE THE RESTROOM?.............WHAT ABOUT TRANSGENDER MEN?

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Review
#335703 Review #335703 is a subjective opinion of poster.
Service
Lowes Installation

Would not resolve & store Manager will not return 3 calls, Lowes Frankfort Ky.

Kids purchased a Char Griller grill with add on side box for me for fathers day. Not as good as our 20 year old Weber but OK. Then the wheels crushed and are flat so we can not roll it out of the garage. Called the store and first question was did you buy a extended warranty. No we did not and it is a grill that is 6 months old. So they connected us to Char Griller who told me that yes the wheels are a problem and they would replace them with the same wheels that are hollow plastic?? I want a grill that works and does not fall apart after 6 months. I want my money back so I can buy one that works.
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Review
#1768437 Review #1768437 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$177
Preferred solution
Full refund

Poor service so far | Lowes review

3.6
Details
Poor service so far...waiting on repairman...They canceled last week because they say they had the wrong zip code and they never called...now waiting for 2nd appointment scheduled between 8am and noon today and it is 12;15, well after the 4 hour window. I called and they said he is on schedule but he has a bad back so so could run behind. Two days off of work to have this taken care and still nothing done, DishwasherDI'm am so frustrated.
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Review
#1768254 Review #1768254 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$300
Preferred solution
get here and fix iy or replace it

Purchase from a flooring store. | Lowes review from Charlotte, North Carolina

3.1
Details
Purchased and paid in full for some of the nicer carpet. One 19 by 20 living room Lowe’s have one install date and the installer called to delay it. Was then notified by Lowe’s of a different date. Still no carpet / install to date. Very poor communication between all parties. When I called Lowe’s and navigated their computer menu the customer service rep acted like they were doing charity work for me. When I called the Contractor he was indignate and cited problems he was having. Neither party took responsibility. Wish it wasn’t so but cash money doesn’t seem to mean as much to this company.
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Review
#1768181 Review #1768181 is a subjective opinion of poster.
Service
Lowes Carpet Installation
1.0
Details
tention Lowes, I had nothing but Bad Luck with them gas fireplaces.. This had been the 2nd one that failed me... I'm so beside my self with all the money I have spent and with the extended Warranty that was promise to me. That was all just a way to get more money out...
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2 comments
Anonymous
#1812539

And by right thing you mean resolved in your favor right? Ok firstly you provide no info on when you made the original purchase.

That information is kind of important. As all your claims start from the date you made the first claim. If you claim that the product was replaced once already then you have no extended warranty on the second replacement. I mean no fresh warranty.

You will still be going by the year manufacturers warranty from the first unit, no extra time is allotted. If the second unit failed after the first year of the first warranty. It sounds like this is the case, in which they would have already fulfilled their legal obligation by replacing it the first time. You can’t expect Lowe’s to pay for or replace a item they didn’t manufacture.

That has to be taken up with the company that makes the item directly by you, not Lowe’s. I’m not defending them by any means, just pointing out a slight flaw in your logic. Extended warranties only repair and then replace of it can’t be repaired. Then you would get a prorated price or credit towards another appliance.

Normally in the form of a gift card that can only be used at Lowe’s. I tell you all of this because I had a similar issue with a fridge. I had to learn their legal speak and read all of the fine print.

It’s always best to educate yourself on exactly what your rights are with any warranty. Too many people wrongly assume that a warranty means you get a bright new shine whatever when the reality is much different.

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Review
#1767513 Review #1767513 is a subjective opinion of poster.
Tags
  • Poaesrjgoihr4Nj

Beware when buying carpet | Lowes review from Township 8, North Carolina

4.0
Details
Had beautiful carpet installed. Had a LARGE overage of 11 feet of the 15 foot roll that they installed--a full roll not pieces of carpet.They refused to repay or to even state that they made a mistake somewhere in the process. I now have 165 square feet of carpet that I paid over $600. I plan to donate to some worthy non-profit that may need a room redone. I was told that up to 20 percent of the carpet ordered can be allotted as overage--really I have to buy 11 more linear feet just because. Absurd--buyer beware!!!!
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1 comment
Anonymous
#1812137

Are you saying you only needed a 4x12 piece of carpet (48 s.f) and ordered a 12x15 piece of carpet (180 s.f.) and didn't think that was odd when you purchased it?

Review
#1767172 Review #1767172 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Pricing
  • Installation team
  • Discounts
Cons
  • Executive customer service team
  • Customer service
  • Preinstallation service
Reason of review
Order processing issue
Loss
$600
Preferred solution
Let the company propose a solution
2.1
Details
years ago i was talked into signing up for a mylowes card which i was told would like my military discount to the mylowes card. i have shopped at the lowes in Pocomoke city Md since it opened and have always been treated good. now it seems they no longer want to give...
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1 comment
Anonymous
#1811630

They don't owe you a discount. You should appreciate any discount a store offers you. There are a lot of deserving people who aren't offered any discount and you don't see them complaining.

Review
#1766350 Review #1766350 is a subjective opinion of poster.

Appliance issue | Lowes review from Milford, Massachusetts

I was told nothing can be done to my fridge. Lowe’s is just selling bad product and I will never go back to Lowe’s again.
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1 comment
Anonymous
#1811631

What is wrong with your refrigerator? How old is it? Who told you nothing could be done?

Review
#1766208 Review #1766208 is a subjective opinion of poster.
Reason of review
Warranty issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not go to Lowes to purchase a "refrigerator" and have it delivery to your home.

1.0
Details
The refrigerator was delivery to my house and the men stated they could not install it. Then took it back to the store.
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1 comment
Anonymous
#1809205

I doubt we are hearing the entire story. Were proper water lines and electrical connections ready for installation?

If not they can not "install" it.

I would also guess they took it back to the store based on something you said to them. They could have easily left it without installing it but were probably told you didn't want it if they weren't installing it.

Review
#1763759 Review #1763759 is a subjective opinion of poster.
Product
Whirlpool Refrigerator
Reason of review
Problem with delivery
Loss
$2
Preferred solution
Full refund

Shelving unit collapsed on my wife cutting her leg | Lowes review from Goose Creek-Hanahan, South Carolina

1.0
Details
Put cans on shelving unit and it collapsed 5 tier 24"x 36" very poorly made and over priced
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1 comment
Anonymous
#1809208

Did you look at the weight rating of the shelf unit? A light weight shelf made for light hobby or craft supplies isn't made to hold heavy cans.

Review
#1763725 Review #1763725 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$40
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes Questions

Do not purchase windows | Lowes review from Beaumont, Texas

1.9
Details
I purchased 6 windows. The contractor for lowes removed my windows and then told me one new window was broken at the store. He had to install the broken window. I have been trying to get it replaced since 5/12/18.
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1 comment
Anonymous
#1808996

You must not have been trying hard if you've been trying for two years.

Review
#1762506 Review #1762506 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Deliver product or service ordered
Tags
  • Installation Problems