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Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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61 comments
Anonymous
#1736036

You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.

Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.

You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.

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Review
#335703 Review #335703 is a subjective opinion of poster.

Lowes not paying large rebates on time

2.0
Details
Samsung 10% appliance rebate was approved for over $400 11 weeks ago and they still haven't sent out the VISA prepaid card. They claim that the rebate was so popular that they are running behind on sending them out but I wonder if the fact that Sept is the end of the fiscal year has anything to do with it. I've called once a week for the last 3 weeks and every time it's the same response, "you should get it by the end of the week".
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Review
#1655315 Review #1655315 is a subjective opinion of poster.
2.1
Details
I purchase a Samsung French Door fridge on 9/29/17. I received it on 10-6-17. Well, I had it over a month and the top ice maker stopped making ice. There was a service date of 11/30/2017 and a schedule date of 12/4/17. When he came out on the first call, He had to thaw...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Pros
  • Pricing
  • Some of the staff
Cons
  • Stressed me out for months
  • Lack of customer service
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door

Lowes told us washer/dryer would be delivered today. 3 days in a row.

Absolutely the worst customer service we have ever experienced. Never again, will purchased form local independent.
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Review
#1654756 Review #1654756 is a subjective opinion of poster.

Lowes in East Brunswick, New Jersey - Rebate Scam

1.0
Details
Contractor purchased 25 gallons of paint- only 5 somehow are compatible. All the same receipt, all the same paint. What a lie.
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1 comment
Anonymous
#1748125

What are you talking about? What does it mean that only 5 gallons are compatible?

Are the colors mixed wrong? Did they ship different levels of gloss?

Review
#1654665 Review #1654665 is a subjective opinion of poster.
Cons
  • Customer and delivery service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Deliver product or service ordered
I was in Lowe’s today to order a custom blind after 15 minutes I went to the service desk to ask for help. The girl paged someone no one showed up. I went back to the service desk a second time and she repaged someone. After another 20 minutes I went back to customer...
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3 comments
Anonymous
#1748132

You are probably be better off having not ordered the blind. It is unfortunate that the person who should have been in the blind department called in sick.

It sounds like they were trying to have someone from paint help but as you said, they had 5 customers waiting there as well. At some point they may have had someone available to help you but as they don't normally sell blinds would they have fumbled through the order and would it have been correct?

Would you expect the person stocking produce in the grocery store to be able to run back to the meat counter and cut you a steak? They should have explained that the person who should have been in blinds called in sick and given you the option of coming back another day or waiting for someone that "might" be able to help you.

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Review
#1654445 Review #1654445 is a subjective opinion of poster.
Pros
  • Staff assistance
Cons
  • Dont care about good customer service all about the money
Reason of review
Poor customer service
I have never been so dissatisfied with a vendor until my experience with Lowe’s this week. It was so bad that I canceled my elderly parents refrigerator after four days of not showing up, when they promise next day delivery, and went with famous Tate. Their delivery...
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3 comments
Anonymous
#1748528

Guess what...the same delivery contractors work for both Lowe's and Home Depot

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Review
#1653570 Review #1653570 is a subjective opinion of poster.
Pros
  • Unbelievably confusing and disorganized
Cons
  • How my order was handled
  • No consideration or respect whatsoever
  • Dont care about you once they have your money
Reason of review
Problem with delivery
Preferred solution
Full refund
2.0
Details
I had an old hurricane fence replaced on the family homestead which is costing me a lot of money. I went with Lowe's because I thought I was going to get a good job done and wouldn't have to worry about trying to find someone since they had installers. I asked the...
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Review
#1653426 Review #1653426 is a subjective opinion of poster.
Reason of review
poles broken from old fence
Loss
$7500
Preferred solution
I want a good job done on my fence.

Lowes in Stoughton, Massachusetts - Impossible rebate

3.2
Details
Once again Lowes rebate center said on line paperwork submission was incorrect. This has occured before and resubmitting same detailed info comes back product (paint) and now washer/dryer arenot elgible! Why are we given rebate info at purchase only to have it said to be wrong. A system which is difficult to use is not worth the trouble. No more rebates. No more Lowes.
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Review
#1653306 Review #1653306 is a subjective opinion of poster.
2.2
Details
We decided to take the carpet out of our living room and hallway and replace it with the flooring. After a week or so of doing nothing, then saying that we hadn't paid for the purchase yet, which we had via the crdie card, we had to physically go back to the store and...
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Review
#1653229 Review #1653229 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Price reduction

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Lowes Questions

Lowes in Murray, Kentucky - Countertops BAD EXPERIENCE

1.0
Details
I decided to get three quotes for new countertops for my kitchen and bath. Two companies came out and measured and gave me quotes within 48 hours FREE OF CHARGE. Lowe's on the other hand was a very different experience. First, it took me three trips to Lowe's to even find a salesperson to help me. Second, Lowe's charged me $75 just to send a guy out to measure PLUS It's been a week and I still don't have a quote from Lowe's! By the time I get a quote from Lowe's I could have already had my countertops installed!
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Review
#1653157 Review #1653157 is a subjective opinion of poster.