Lowes Reviews and Complaints
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49
ISSUES RESOLVED
4.9K
TOTAL REVIEWS
$3.6M
CLAIMED LOSSES
$2.5K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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62 comments
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Review
Service
Lowes Installation
Never go through Lowes for anything!!
1 Aug 2017 my husband and I spent $30,000 to have the entire outside of our house remodeled. Fast forward to Nov 2019 and we are still having issues. The current issue is with a composite fence we had installed, first of all we were supposed to have 2 gates on opposite sides of the house put in but I guess they decided we only needed one double gate. Because of this, the gate is heavy and keeps breaking. We finally got someone out there to fix the gate 2 Aug 2019 and they installed the wrong color. Called them back and sent pictures and almost 4 months later still no contact.
Review
Service
Lowes Fence Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
Lowes in Marshfield, Massachusetts - Don’t buy appliances from Lowe’s, EVER
After 14 months our fridge started leaking. I have the extended warranty and Lowe’s sent someone out several times to attempt to repair. After 3 months of weekly ,sometimes daily çalls I was told they were going to buy it out still with water leaking on my floors. I was told that I could put a home owners claim in with my insurance company to fix my floors that they would not be responsible. I have had to make all the calls without any return calls back. I was told I would have reimbursement within 1 week. I just received an email a week later that they were just starting my reimbursement and I should receive it within 2 more weeks. Lowe’s truly sucks. They could care less about customers.
Review
i have always shopped at loews stores and have had very satisfactory results with both products and customer service, i live in florida and new york, There is a store in Riverhead new york. There are 2 women in customer service they are nasty!!!!! One is Betty and the...
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Review
Cons
- Rude customer service associate
Reason of review
Poor customer service
Wrongfully accused of stealing from lowes
I was accused of returning an empty box of crayola whiteboard paint after returning it and being given the refund and walking around the store for a half hour and about to checkout with my boyfriend when being brought back up to the customer service desk to be accused in front of the whole store.
Review
Service
Lowes Customer Care
Lowes in Center, Indiana - Beware
I purchased a air compressor today 11/16/2019 went to use my VA (10%) discount on $279.00 item they only gave me $ 13.99 off. Said they decide how much you get off. Should have been $27.90 off so they advertising 10% off for Vets is false advertising .
2 comments
Review
Product
Kobalt Air Compressor
Pros
- Past military discount terms
Reason of review
Pricing issue
Loss
$16
Preferred solution
Let the company propose a solution
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
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1 comment
Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?
You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.
Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.
Review
Service
Lowes Customer Care
Pros
- First impression of original sales person
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
Lowes - Store manager
Ask for phone call from store manager and district manager. Will not call back and customer service at 800 could not reach them either.
Review
Service
Lowes Manager
Cons
- Unprofessional managers and contracors
- Telephone customer care
Reason of review
Poor customer service
Preferred solution
Have district manager call me 913-238-2949
Lowes - Don't count on a rebate
Filed for rebate on dishwasher installation on Oct 1. Not "approved" until Nov 1. On Nov 14, called and was told they had up to 8 weeks to process this rebate. To call back in 2 more weeks if I had not received. Asked if it was mailed on Nov 1, where was it mailed from. She said they are sent out in batches and it just "takes that long".. Obviously not a priority. I will be reporting to FTC if I have not received before Dec 1!!!!!
1 comment
Review
Reason of review
Rebate
Loss
$150
I bought three 4 foot LED wet location lights from Lowes on Aug 12th and I only used one but they won't return them because it's been over 90 days, barely.
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4 comments
Most companies only give you 30 days. Your lack of planning does not constitute an emergency on Lowes part.
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Review
Product
Lights
Cons
- Worst return policy in the world
Reason of review
Return, Exchange or Cancellation Policy
Loss
$220
Preferred solution
Full refund
Resolved
Update by user Nov 13
I got a full refund for installation.
Original review posted by user Nov 13
We bought a Bosch dishwasher. We needed the custom wood panel from the old dishwasher to be placed on the same size new dishwasher door. The installation team from Lowe's did a good job installing the dishwasher. They totally...Review
Service
Lowes Dishwasher Installation
Cons
- Poor workmanship from contractor
Reason of review
Poor customer service
Preferred solution
Give better customer service. Hire good installers who won't cut corners and *** the job.
Tags
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Was this the $309 air compressor that is on sale for $279? If you look at their discount it says you get 10% off their regular price. If it was the sale priced compressor you are lucky they gave you any additional discount at all.
Contact Lowe's corporate. They have a website and complain direct to them. You may have gotten a cashier unfamiliar with basic math and how to calculate percentages---not unusual for anyone graduating from a public school.