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53 comments
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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Anonymous
#1711478

I know the feeling; I just posted my tile complaint

Author
Location
Milwaukee, Wisconsin
Review #335703 is a subjective opinion of poster.
1 comment
1.0
Details
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is...
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Anonymous
#1717301

Take a look at you plan again. Most of these plans start the day the manufactures warranty ends so the 2 years would turn your total protection into 4 years.

Author
Review #1588875 is a subjective opinion of poster.
0 comments

Lowes in Longview, Texas - Water bottles

When you buy the initial bottle water for $13 then return it for a fresh bottle of water for $7......it is simple people. You are actually just using their bottles, the bottles are actually worth nothing if you don’t want a water refill. Just get over it and sell them on Facebook for $5 or $6 and forget about it.
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Author
Location
Longview, Texas
Reason of review
Exactly as described/ advertised
Review #1588010 is a subjective opinion of poster.
2 comments
1.6
Details
The initial Detail appointment, in home measurement of our windows for the 4 custom blinds and ordering of the items on 6/9 went OK. The sale price for Bali was also OK & ordering at the store from sample books was also acceptable. It is the install/delivery of the...
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Anonymous
#1716841

Blinds are the least of your problems. If your sliding door is 3/4" out of square it isn't sealing properly. You should look into having your patio door removed and properly i...

Author
Location
Torrance, California
Pros
  • Location and hours
Cons
  • Phone system
Reason of review
Problem with delivery
Loss
$273
Preferred solution
Price reduction
Review #1586504 is a subjective opinion of poster.
0 comments

Lowes - Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Author
Reason of review
Good customer service
Review #1585410 is a subjective opinion of poster.
1 comment
1.0
Details
Today !! Been in without fridge with this heat since Saturday , and kids in the house !! They didn’t solve my problem
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Anonymous
#1716518

Do you have an invoice showing a delivery was set up with a date for delivery? Did you set up a date when you called them? Don't assume things are going to happen. Check the p...

Author
Location
Yonkers, New York
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
Review #1584171 is a subjective opinion of poster.
0 comments

Lowes in Washington, Indiana - Very noisey refrigater

1.2
Details
A new refrigator was so noisey we could not use it in our kitchen sent it back Lowels would not give us any paperwork on the return asked if I could copy there paperwork they said no way , They said truck pick up paperword has been screwed up for weeks
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Author
Location
Washington, Indiana
Cons
  • Bad product
Reason of review
Not as described/ advertised
Loss
$1700
Preferred solution
never will deal with delivery service again
Tags
  • Bad Refrigater
Review #1584036 is a subjective opinion of poster.
0 comments

Lowes - Appliance rebate-really???

3.7
Details
Your $600 rebate only includes buying 2 appliances????.............I bought a refrigerator ($1500) that cost way more than what you require for 2 lesser ($396+) appliances! Not happy in Biloxi!
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Author
Reason of review
rebates
Preferred solution
Deliver product or service ordered
Review #1583954 is a subjective opinion of poster.
2 comments
Why was I denied my memorial day rebate. I bought 3 gallons or stain for my deck. They were $15 off a gallon. should have received $45. everything was filled out on line, with all the information off of the receipt. Why would I be denied. what do I need to do to...
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Anonymous
#1716557

https://www.lowes.com/l/rebate-center.html should help.

Author
Location
Bristol, Virginia
Reason of review
didn't receive rebate
Loss
$45
Preferred solution
To receive rebate
Review #1583709 is a subjective opinion of poster.
1 comment
1.7
Details
LG washer needs a new "control". I called on 6/18 to schedule an appointment. Repair guy came out on 6/20 and diagnosed the "control" needs replaced. A week later, I called and the representative had no clue what was going on, and she would send an Email to some other...
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Anonymous
#1715402

Why are you complaining about Lowes rather than LG? When you buy an appliance made in Korea you may find a delay if their US warehouses are out of stock. They have to wait for...

Author
Location
American, Ohio
Pros
  • Store organization
Cons
  • Extended warranty service is unacceptable
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Replace washer with comparable one.
Review #1583603 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
0 comments
1.5
Details
Nightmare scenario in trying to purchase a really good short term sale on bricks. Order #1: Checkout from San Jose store says 35782 available. I put them all in my cart, checkout, get an email confirmation. Next day a call, we don't have any bricks in the store, we...
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Author
Review #1583375 is a subjective opinion of poster.