Lowes

Ordered 10 bags of sand for a sandbox that we built for my daughter for her 7th birthday. Never received the order.

The delivery reference photo showed my order in front of a residence that was clearly not mine. I checked with neighbors and eventually every other house on my street, but no one knew anything. I contacted customer support through the mobile app, and though they seemed very polite and genuine, I never received any follow-up from the 10+ sessions that I shared with them. My daughter got an empty wooden box for her birthday.

Going on week 2, and I still haven't received any form of resolution. Thanks, Lowe's.

The WORST experience ever. If youre thinking about buying cabinets or countertops from Lowes DONT.

This has been the biggest nightmare, and I wish I had never started this project. For reference, this was at the 2790 Arthur Kill Rd, Staten Island, NY 10309 location.

I purchased KraftMaid cabinets and a Dekton countertop, and the sales lady told me delivery would take 45 weeks and that any damaged pieces would be replaced in about 2 weeks. All lies. We started this project at the end of August, and we STILL have no kitchen.

The KraftMaid cabinets are absolute trash.

Doors came scratched, multiple cabinets arrived damaged, and I still had to wait five weeks for a replacement sink base even after they came out to measure and STILL got the measurements wrong. The molding was the wrong size, the replacement molding arrived broken, and now Im stuck trying to get replacements yet again. Every step has been a disaster.

Then theres the Dekton countertop and backsplash nightmare. The sales rep told me Id receive a call within 48 hours and installation would take two weeks.

Another lie. After waiting three days with no call, I had to contact the manufacturer myself only to find out I needed to sign a contract before anything could even be submitted to the third party, which the rep NEVER mentioned. I signed it, waited again, and still got nothing. I had to call the third party myself before anything moved forward.

Only then did they finally review the contract and schedule measurements two weeks out.

When the guy finally came to measure, he told me installation takes another 23 weeks, and that they can only measure the backsplash after the countertops are installed. Meaning Im looking at 67 weeks for the backsplash alone and thats only if nothing else goes wrong, which at this point seems impossible.

To make things worse, when I emailed the rep and specifically asked to speak with a supervisor, she refused. She told me theres nothing a supervisor can do because thats the information theyre getting from the vendors. Completely unacceptable.

I asked multiple times, and she flat-out refused to connect me with one.

People shouldnt be without a kitchen for months. The process was supposed to take 2 to 2.5 months MAX not 6 months and counting. Because of all this miscommunication and incompetence, weve been forced to buy food out constantly. We have children, and its nearly impossible to feed them healthy meals without a functioning kitchen.

Our entire household has been thrown into chaos because Lowes couldnt deliver what they promised.

And honestly, the staff should be better equipped, better trained, and far more transparent before theyre put in charge of major home renovation projects.

The level of misinformation and lack of accountability is shocking.

Truthfully, I shouldve just kept my old kitchen. What I had before was better than what Im dealing with now.

Save yourself the headache, money, and stress go ANYWHERE else

Purchased appr. $1800.00 worth of merchandise.

Asked for installation and haul away. The associate did not add installation, and the delivery men refused to take the old appliances. I paid for that service. I tried calling the store several times and finally got the service desk on the fifth attempt.

I told the cashier my problem, and April Clark, the cashier, told me, 'You need to check your attitude.' That's a direct quote. When I arrived at the store service desk about 40 minutes later, I asked for a manager. The same cashier, April Clark, pointed at me and literally yelled to another group of associates, 'That's her. That's Jill.

She's here and she wants a manager!' My question is what kind of rude, crude, arrogant, ignorant jerks are you as a company hiring up there? I worked in big box retail as management for over 20 years. I have never seen anything like that, much less experienced it. This cashier's goal was to embarrass and humiliate me.

She succeeded in proving the total and complete lack of professionalism at your customer service desk. Do you think this was appropriate behavior? I will drive twice as far and pay twice as much to never trade at your store again.

And the reputation the store holds tells me lots of other folks feel the same way. Pitiful.

Lowes Sandusky Ohio:
Purchased an air tool that was labeled 'as is priced reduced.' Got home and realized it was a 3/8' tool and my air sockets were all 1/2'. Went to the store to return it or exchange it for a 1/2' tool.

Customer service rep did not know how to process it, asked another CSR and she didn't know either. The CSR then called out to a supervisor at the other end of the counter in front of numerous other customers telling her of my return issue. Supervisor said it can't be returned because it is marked as is. Advised her the label did not read no return only as is priced reduced.

She said that did not matter since it was marked as is and the system does not allow as is returns. No one advised me of that as I checked out, it is not posted anywhere, and it was not labeled with no return.

Had I been aware of the no return I would not have purchased it. The savings of $13 was not worth the hassle and embarrassment I was subjected to.

Pull up a chair by the fire, because this ones worth hearing before you ever trust Lowes with a home project.

In March 2025, I spent nearly $25,000 on Pella windows installed through Lowes. What should have been a straightforward upgrade has turned into six months of chaos, silence, and corporate finger-pointing between Lowes, Pella, and Vista (their installer).

Heres the rundown:

Lowes sold me the windows, stored them upside down and left in the rain, and sent installers who put them in improperly.

Pella came out twice, took photos and measurements, and confirmed the installation was wrong and the bug guards were failing. Those findings went to Lowes and Vista and Vista then turned around and blamed Lowes for the damage caused before installation.

So here I am, six months later, with defective windows and no accountability. Lowes offered me $1,200 to sign a waiver releasing them of all responsibility a token gesture that wouldnt even cover one replacement window. They keep repeating that they have the ability to repair, but if that were true, why hasnt anything been repaired after half a year?

At this point, Ive filed formal complaints with both the Better Business Bureau and the North Carolina Attorney Generals Office documenting this entire ordeal.

The record shows a consistent pattern of delay, avoidance, and refusal to stand behind their work.

If youre thinking about hiring Lowes for windows or any installation dont. Once they have your money, the promises vanish.

What follows is a maze of excuses and partner blame games that leave the customer stranded.

Lowes doesnt sell peace of mind they sell partnerships that pass the buck. And after this experience, the only thing clear about my windows is how clearly Lowes has failed to do whats right.

Lowes quietly changed their Pro Rewards program, and the impact is anything but small. Points now expire twice a year, which means customers like mewho spend thousands on materialslose value we previously earned.

Instead of rewarding loyalty, Lowes has made it harder to actually benefit from the program. It feels like a costcutting move disguised as a policy update, and it absolutely reduces the incentive to stay loyal. Lowes needs to rethink this change if they want to keep their longtime Pro customers.

My company will certainly shop other suppliers going forward. If Lowe's has to disguise these cuts why should Pro Rewards customers show loyalty?