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Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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61 comments
Anonymous
#1736036

You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.

Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.

You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.

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#335703 Review #335703 is a subjective opinion of poster.
Service
Lowes Installation

Lowes - Returns

I want to call about returns but instead of calling it sent me to this particular site. Not sure what happened but would love to speak with somebody as soon as possible please. Thank you
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1 comment
Anonymous
#1762345

If you want to call a store pick up your phone and dial their number. Your phone isn't going to send you to a web site.

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Review
#1680575 Review #1680575 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund

Lowes - Military Discounts

4.6
Details
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was rang up the total discount was $4.00 on a $2,800 plus bill. The reason given was that because it was on sale it was below and amount eligible (LPM). Never had this problem in the past. Getting ready to buy my son all new kitchen appliances and will unfortunately be shopping at Home Depot now for best price. Lots of vets not happy with Lowes right now. Jim
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1 comment
Anonymous
#1761772

Yet another vet whining about their discount. Just love that you are going to run to Home Depot, but before you do you might want to read their discount as well.

You are offered a 10% discount on regular priced items. This means that if the appliances are on sale you won't get a discount there either.

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Review
#1679665 Review #1679665 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution

1.0
Details
The Lowe’s in Shelbyville is in a great location and is much needed. However the customer service is almost non existent. This observation is not based on a one time experience but rather multiple experiences within the last 3 years. It can be at 7 am when the store...
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2 comments
Anonymous
#1761791

And perhaps I have thought about that. That’s why I go to Lowe’s at different times of the day but the result is always the same....

slow to non existent customer service.

I have been shopping there for years at all different times and the result is always the same. At some point the determination has to be made that maybe their customer service could use a little bit more attention to detail.

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#1679462 Review #1679462 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Better customer service

Lowes - Poor installation service

2.6
Details
Signed to have carpet installed over a month ago and still have no carpet. I will be making the second payment on carpet I don’t have! The last excuse from the installer is there forklift broke down. When asked why they didn’t rent one they said “ we didn’t do that “ Why Lowes would continue to use such a company is beyond me.
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#1678883 Review #1678883 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Reason of review
Work Experience or Job Application
Loss
$200
Preferred solution
Deliver product or service ordered

Lowes - Warranty voided on Freezer for tape.

Lowes - Warranty voided on Freezer for tape.
Lowes - Warranty voided on Freezer for tape.
Lowes - Warranty voided on Freezer for tape.
Call for a warranty coverage that is still in effect on my freezer amd was told that it was voided because there was tape on the drain line underneath the standing freezer. According to them the tech told them that there is tape on it so i guess we the home owner with a warranty turn it over and put take on it. Guess Lowes doesn't want to replace it, so check your drains on anything they deliver for tape and refuse.
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#1676709 Review #1676709 is a subjective opinion of poster.
Product
Lowes Warranty
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Tape On Drain Hose

Lowes - Buy out on extended warranty when service cost exceeded the cost of the Samsung refrigerator

1.0
Details
Called extended warranty department for service. The Samsung refrigerator service problems exceeded the price of the appliance. The bought out my service agreement and was suppose to get a check in 10 working days. It is now been almost 20. I have been lied to several times. Now I heard they never sent it from service to claims and it and now it suppose to be sent and it will be another 10 days. I have a new refrigerator coming because I thought I would have had a check by now. I am beginning the think they are very dishonest. I will be calling every couple of days.
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#1676192 Review #1676192 is a subjective opinion of poster.
Product
Lowes Refrigerator Warranty
Reason of review
just want the amount they promised for buying out my extended warranty

1.0
Details
I ordered blinds in July. The person that took my order was supposed to order blinds for my entire house. I ordered a customized blind. She asked me if I wanted to leave the other blinds in the store there until the customized blind arrived, I answered yes. I called 2...
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1 comment
Anonymous
#1760869

For every Lowes customer headed to Home Depot there is a Home Depot customer headed to Lowes.

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Review
#1675775 Review #1675775 is a subjective opinion of poster.
Pros
  • Deborah was helpful
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

1.0
Details
Bought an over 1200.00 new stainless steel refrigerator on the weekend of July 4th 2019 from Lowes Latrobe, PA. Today is October 9th 2019. Problem started 10/5/2019. This is 3 months old!! Model LDCS24223S/01. Serial number 904 MRUY 07478. The refrigerator cooling...
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2 comments
Anonymous
#1759918

You purchased a product that has a manufacturers warranty. If you would bother reading the warranty you would find that the manufacturer will REPAIR the refrigerator not replace it.

It will also tell you to contact the manufacturer for that repair, not the retail store.

It doesn't matter where you bought it, you won't find any retail store that is going to give you a refund on a 3 month old refrigerator. Your expectations are totally unrealistic.

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#1675731 Review #1675731 is a subjective opinion of poster.
Cons
  • Failure to meet commitments
Reason of review
Damaged or defective
Loss
$1200
Preferred solution
Full refund

Lowes in Columbus, Ohio - Had person here to fix blinds. Two still not right.

2.0
Details
If they just send me paperwork, I can fix the blinds myself. There are small silver pieces that fall out and must move because then they become crooked upon lifting.
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#1674743 Review #1674743 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

  • Cost

    Does the price of the granite include installation or is it a separate price? Couldn't get a straight answer from my local Lowe’s

Lowes Questions

Lowes in Wareham, Massachusetts - Wonderful guys who put down my rug

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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#1674729 Review #1674729 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Installation guys
  • Couresty of one worker
Reason of review
On time delivery