Lowes Reviews and Complaints
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43
ISSUES RESOLVED
4.6K
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.2M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Most Helpful
53 comments
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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Author
PissedConsumer285737
Location
Milwaukee, Wisconsin
Service
0 comments
Lowes - Won't fix problem
Had vinyl siding installed in Feb. Have been discovering more gaps and other issues, most recently that the insulating sheeting apparently was NOT installed, nor was the existing T111 torn down as specified in the original contract. Have called cust. service FOUR TIMES and still no response. Today I am contacting BBB.
Author
AgileBedlingtonTerrier114
Pros
- Said they would stand behind their work
Cons
- Waiting with no success
Reason of review
Bad quality
Loss
$3000
Preferred solution
send someone competent (not the original installer) to fix the problems
Tags
1 comment
On 6-16-18 I purchased the 2 year replacement plan on a Fan. The fan malfunctioned on 6-30-19. I called the Lowes replacement plan department and was denied because the fan was still covered by the manufacturers warranty. I learned that the manufacturers warranty is...
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Take a look at you plan again. Most of these plans start the day the manufactures warranty ends so the 2 years would turn your total protection into 4 years.
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Author
PissedConsumer1588875
Service
0 comments
Lowes in Longview, Texas - Water bottles
When you buy the initial bottle water for $13 then return it for a fresh bottle of water for $7......it is simple people. You are actually just using their bottles, the bottles are actually worth nothing if you don’t want a water refill. Just get over it and sell them on Facebook for $5 or $6 and forget about it.
Author
PrivateMountainLion811
Location
Longview, Texas
Reason of review
Exactly as described/ advertised
2 comments
Lowes in Torrance, California - Install of Customer Window Coverings - Customer Service/Delay Issues
The initial Detail appointment, in home measurement of our windows for the 4 custom blinds and ordering of the items on 6/9 went OK. The sale price for Bali was also OK & ordering at the store from sample books was also acceptable. It is the install/delivery of the...
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Blinds are the least of your problems. If your sliding door is 3/4" out of square it isn't sealing properly. You should look into having your patio door removed and properly i...
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Author
AngryGreyReefShark565
Location
Torrance, California
Pros
- Location and hours
Cons
- Phone system
Reason of review
Problem with delivery
Loss
$273
Preferred solution
Price reduction
0 comments
Lowes - Above-and-beyond Service
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
Author
EducatedArcticFox663
Service
Reason of review
Good customer service
1 comment
Today !! Been in without fridge with this heat since Saturday , and kids in the house !! They didn’t solve my problem
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Do you have an invoice showing a delivery was set up with a date for delivery? Did you set up a date when you called them? Don't assume things are going to happen. Check the p...
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Author
PissedConsumer1584171
Location
Yonkers, New York
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
0 comments
Lowes in Washington, Indiana - Very noisey refrigater
A new refrigator was so noisey we could not use it in our kitchen sent it back Lowels would not give us any paperwork on the return asked if I could copy there paperwork they said no way , They said truck pick up paperword has been screwed up for weeks
Author
VerdantSnowshoe
Location
Washington, Indiana
Cons
- Bad product
Reason of review
Not as described/ advertised
Loss
$1700
Preferred solution
never will deal with delivery service again
Tags
0 comments
Lowes - Appliance rebate-really???
Your $600 rebate only includes buying 2 appliances????.............I bought a refrigerator ($1500) that cost way more than what you require for 2 lesser ($396+) appliances! Not happy in Biloxi!
Author
GuardedSeaTurtle798
Service
Reason of review
rebates
Preferred solution
Deliver product or service ordered
2 comments
Why was I denied my memorial day rebate. I bought 3 gallons or stain for my deck. They were $15 off a gallon. should have received $45. everything was filled out on line, with all the information off of the receipt. Why would I be denied. what do I need to do to...
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https://www.lowes.com/l/rebate-center.html should help.
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Author
EtherealGorilla
Location
Bristol, Virginia
Reason of review
didn't receive rebate
Loss
$45
Preferred solution
To receive rebate
1 comment
LG washer needs a new "control". I called on 6/18 to schedule an appointment. Repair guy came out on 6/20 and diagnosed the "control" needs replaced. A week later, I called and the representative had no clue what was going on, and she would send an Email to some other...
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Why are you complaining about Lowes rather than LG? When you buy an appliance made in Korea you may find a delay if their US warehouses are out of stock. They have to wait for...
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Author
ReflectiveAdeliePenguin538
Location
American, Ohio
Product
Pros
- Store organization
Cons
- Extended warranty service is unacceptable
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Replace washer with comparable one.
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I know the feeling; I just posted my tile complaint