Lowes

We purchased an LG refrigerator from Lowe's Home Improvement on 2/19/24 with an extended warranty protection plan. On 6/9/25, the refrigerator made some odd noises.

I went to the website provided in our paperwork for the extended warranty company, lowesprotect.com, chatted with a rep, and was informed I would get an email to set a repair appointment up within 1 business day. Never happened. To make a long story shorter, we've contacted them 4 more times over the week, twice talking to an actual person and twice by chat. Each time we've contacted them, we are told that the complaint is not in the system.

We still have not received the email to set up a repair appointment after 5 days. I sent all the information they requested: name, address, proof of purchase, etc.

I think the 'your complaint is not in the system' is a stall technique. Quite upsetting when you pay for a contract with a major chain (Lowe's) and get such very poor service.

Anyone get fruit flys and fungus nats after buying Miracle Grow potting soil from The Lowes on Shoal Creek Blvd Austin Tx. I originally contacted Lowes on May 3 by phone with a complaint regarding Miracle Grow soil that was purchased from the store .On 1/3/2025 we purchased 3 bags of soil from the garden area of Lowes located on Shoal Creek Blvd in Austin TX.On 1/18/25 I transplanted assorted small 5 inch house plants up to 6 inch pots .I opened the 1st bag into a box in my bathroom and worked only in the one room .After I finished that night I noticed small bugs flying around the bathroom.I read up on the internet to purchase some sticky traps to get a better look at them.I took a picture the next day and identified them as mostly fruit flys and also some fungus nats.3 months later all of my houseplants are infested along with the drainsI have tried many things and it only slowed the bugs down.My plants are sickly.and the infestation is driving everyone nuts.As the only option appears to throw plants and everything away and hire a plumber to clear the drains I am asking Lowes Managment to reimburse me.I purchased the plants in 5 inch pots back in September of 2024 and never had any issues till the transplant.I want the plants replaced .I kept them alive through the freeze in my bay window and am very upset the are ruined .so replacing the bags of soil and a bottle of drain treatment is not going to be enough to make things rightI included pictures of the plants previous to the transplant ,a picture of the bugs I caught a day after the transplant and then pictures since then ..of the damage..

To Whom It May Concern:
I purchased a hot water heater from Lowe's on June 25. During the installation, the installer damaged the main water line valve to the point where I had virtually no water pressure throughout my home from approximately 5pm on.

The company that installed the the unit tried to deny that their technician was responsible for the damaged water line valve, but my borough water department representatives refuted that after an inspection of the damaged water line valve and the outside shutoff valve, which they said the techician could NOT have shut off the water from the outside due to the amount of debris they found down there and subsequently cleaned out. The company that installed the water heater sent a different technician to replace the broken water line valve that the original installer broke during the installation, but they continued to deny liability for the dmage and tried to charge me $250.00 for the repair/replacement of the water line valve. We refused to pay for the repair because we know that the original installer was responsible for the damage for two reasons:
1. Prior to the installation of the new water heater, we had excellent water pressure throughout our home.

We didn't have hot water (just cold water), but our water pressure was working fine.
2. We heard an enormous amount of banging in the basement and upon looking down into the basement, my wife saw the installer with a wrench banging on the *** in an attempt to loosen it, or in this case, close it to shut off the water so he could complete the installation. Essentially, his efforts to loosen/tighten the *** to shut off then reopen the line cause the valve to become stripped so it could not release enough water to gain sufficient water pressure back into the house. Basically, because the water line valve had remained open over the course of many, many years (it remained open because there was no reason to shut it off), the installer used brute force to close it by banging on the *** to loosen it
The company continues to deny liability for the damage, and they threatened to attempt to collect the $250.00 by sending this to a collections agency.

We have contacted the Better Business Bureau to lodge a formal complaint against 1800Heaters for shoddy workmanship and unreliable service. I refuse to sign a Certificate of Completion we received from 1800Heaters on behalf of Lowe's because of this situation. I have also considered getting legal representation if 1800Heaters carries out their threat to try to get me to pay for the repair/replacement of the water line valve, WHICH THEY DAMAGED.
I firmly believe that Lowe's should contact 1800Heaters and terminate its contract with them. Additionally, Lowe's should advise them NOT to pursue collection of any monies related to the repair/replacement of the water line valve.

I am available to discuss this matter with a Lowe's representative any time.

My phone number is 856-449-**** and my email is bmed.golf @***.com. I look forward to hearing from you very soon.
Sincerely,
Brian Medley

After purchasing a heat exchanger with a five-year Lowe's warranty, the first unit was a brick, completely dead out of the box (as noted on the original receipt). The second unit was replaced on the same day, functioning for about eight months. Mydea replaced the unit under their warranty within 24 hours and delivered it to my home.

Starting in November, the unit flooded my home once again. I went to Lowe's in Bossier, LA and requested help, providing copies to three different store managers - Brook Garrett among others. No one did anything. When I called the warranty department, a rude individual told me to go back to the store. I had to question the purpose of a corporate entity if the store couldn't do its job. I was told there was no corporate number to call and to deal with it. They then hung up on me.

It is now January 20th, a new year. After making many calls to Lowe's, which were a total waste of time, I grew increasingly concerned about the Arctic blast. Seven times, I drove sixty miles on alternate days to make copies of both receipts, but was refused a meeting with the store manager. Nothing was done. Excuses and flat lies were internally used, with no communication extended towards me as I endured four days and nights with temperatures ranging from 23* to 37*, and no heat.

All pipes in my RV (which I currently reside in due to the total loss of my home on Father's Day 06/16 - a fact they were all aware of) blew out. Today is January 26th. They promised a scheduled pick up but went to the wrong address. Despite having my contact number, they didn't have enough common sense to call while they were across the street from my place. No apologies. Tons of blame shifting. Managers who only have K-5 level of business experience - it's sad.

I am out over a 1000 dollars with no trust in Lowe's. Avoid at all costs!

Lowe's cabinet subcontractor quickly removed the old cabinets and countertops. Two weeks later, another subcontractor measured the new cabinets for the countertops. Two and a half months later, the countertop installers arrived with the uncut quartz countertop. That's when things really became bad.

The installers set up on the patio to cut and form the quartz material. They left the door open, which led to the silica dust contaminating my entire house. We measured the suspended particle readings of the forward and rear parts of the house. The forward part of the house registered 3116 particles per square foot, while the rear part (the recreation room) read 6249 particles per square foot (small and large particles combined). These readings are thousands of times higher than what OSHA considers safe.

After six months of vacuuming, dusting, and ventilating with fans, we were able to mitigate the dust problem in the forward part of the house. Since the HVAC system was also contaminated, we had to endure the entire summer without air conditioning. Now, we're heating the bedrooms and bathrooms with space heaters because it's cold.

We're still coughing.

The rear part of the house? It's a disaster and uninhabitable. We sealed off that part of the house and have only entered it a few times to retrieve belongings.

My house was contaminated on May 14, 2024. It's now December 7, 2024, and the problem has not yet been fixed.

Lowe's claims department has been disappointing. The person I initially worked with vanished after a few weeks when she transferred my claim to the countertop manufacturer's insurance company, Travelers Insurance. They claimed responsibility for any issues arising from silica dust contamination.

The claim then got passed on to the retailer, then on to the installer. The installer's insurance company, IFG, has given three different reasons for not being able to cover the claim, and they transferred the claim to the retailer, Stone Interiors of South Carolina, who provided a weak response and disappeared. They apparently don't have insurance.

I repeatedly contacted Lowe's Executive Customer Service, claims department, and CEO via email. Not a single person is willing to take responsibility.

According to my contract with Lowe's, I have to settle claims through binding arbitration. Interestingly, Lowe's hired an external lawyer who informed me that Lowe's is not obligated to initiate the arbitration.

This might work to my advantage as it gives me a second chance to file my claim when I initiate arbitration. I sent a file containing hard copies of emails and a thumb drive filled with photographs to the lawyer this week. If the lawyer's response isn't satisfactory, I can take the issue to arbitration. If that fails, I can take it to civil court.

Lowe's has done everything possible to avoid responsibility for cleaning up the mess. I've already spent thousands in an attempt to reduce the dust in the living area of the house. However, I can't completely eliminate it—it keeps settling everywhere even though we frequently ventilate the house and vacuum the carpets every other day.

Lowe's insurance adjuster came to the house in August. His estimate indicates that it will cost over $8,000 to clean the house. He did not consider the need to thoroughly clean the two HVAC systems. At a minimum, this will cost around $40,000 If the silica dust has hardened, both systems and ductwork may require replacement.

Then there's the furniture in both parts of the house, the rugs, and the carpets - they all need cleaning. The patio is covered with silica dust.

There's also the loss of use, which has now been seven months and counting.

Furthermore, potential future health issues pose a concern. Silica dust is a known carcinogen and can cause serious kidney damage.

If you're considering a kitchen renovation, I suggest hiring your own contractor. Lowe's countertop installer, Stone Interiors of South Carolina, has a very poor track record on Google and Yelp. I found almost two dozen bad reviews for them on Google, Yelp, and BBB.

It seems that Lowe's can't hire trustworthy contractors, and they are equally incompetent at handling claims.

I went to buy a new washing machine. Mine are stackable.

I purposely went to Lowes because the sell this years version of my washer. I did not need the dryer. I asked the girl if I could reuse the stackable bracket and she said yes. I took a day off work where I had a chance to make 10 hours overtime to wait for the delivery.

Delivery guy came and said he could not install the old dryer on the new washer. They did not tell me this at the store. Maybe when I cashed out if the girl wasnt distracted by talking to other people when she was taking my money she may have paid attention to what I said about reusing the old dryer and bracket but bottom line is the delivery company refused to deliver the washer because I got poor service again at Lowes. They hate single women, which I can prove because I never get acknowledged when I am alone and if I am with my husband they cant do enough to help my husband.

Every large purchase I try to make from Lowes ends bad with me on the phone angry and yelling at store managers.

I am so done with the woman-hating company!!! The photo is the old units and the only possible setup.

I have spent high five figures in Lowes the past year, and I have to say I was initially very impressed with the service. But it went from a shining five-star to a barely two-star review, and here is why:

1.

Return policies changed. The employees say, 'Buy what you need; you can return it easily.' NOT THE CASE, and I'm left with about $500 of items that should have been returned, but reasons and policies prevented that from happening.

2. The reason is the really *** Lowes Rewards system.

It would not log in for months, it was a pain to use my phone and have to log in to the app every time I went to Lowes, and the rewards (sales tracking) program simply would not find my number, email, etc. I spoke with corporate, web support, blah blah blah; it was a problem because it missed about $10,000 worth of purchases that should have been recorded in my account, but they are not there, and the history of those purchases is missing due to their really lame in-store CMS/CPS system. Additionally, purchasing from the pro desk, I still didn't get some of my orders attached to my sales tracking, so no digital receipts. Hence, NO WAY TO RETURN. It was so frustrating to go there and deal with their *** software, but I did because it was better than Home Depot.

Guess where I spend the bulk of my funds right now? It's not Lowes, and I hope it will be one day, but right now I feel like they do not value me as a customer or a human being for that matter. The way I was treated in the Ocala store was just not nice.

On 4/26/25 my husband James Williams. Hes an 84 year old senior was sold a used Frigidaire 25 cu.

ft. It was delivered on 5/21/25. There no demonstration. They just left.

The following issues: water dispenser, ice maker arent working, no water filter, makes loud buzzing sound, and theres chipped paint along edges of door. Its a used fridge. Sold as brand new for $1257. Had to hire a plumber to findout why water and ice make arent working.

They stated water isnt being distributed throughout fridge. Theres a blockage.

Has tried to get help with store manager and other subsidiaries. To no avail. Constantly, being told 48 hours has passed and we cant exchange it for a new one or a refund.

We werent given information stating that as fact. Here recently, on 6/19/25 a repair man looked at the fridge. He stated, theres no water filter in it. Stated, he will report his findings.

So far, hasnt heard anything back from the store. We also, had to hire a plumber to change our plumbing. They stated, they dont touch copper. Thats why it took so long for delivery.

We live around the corner from your store for over 25 years.

Wouldve never thought this store, was shady and irresponsible.

Lowes store in Bedford, OH 44146

I really dont appreciate people who takes advantage of a senior. They figured theyll pawn the used fridge off on on my husband.

Carolyn for more clarity

My name is Carolyn Williams/wife

Phone (216) 232-****

:

I have spent high 5 figures in Lowes the past year and I have to say I was initally very impressed with the service. But it went from a shining 5 star to a barely 2 star review and here is why:

1.

Return policies changed. The empolyees says "buy what you need, you can return it easily". NOT THE CASE and I'm left with about $500 of items that I should have been returned, but reasons and policies prevented that from happening.

2. The reasons are the really *** LOWES Rewards system.

Would not log in for months, it was a pain to use my phone and have to login to the app every time I went to lowes and the rewards program simply would not find my number, email, etc. I spoke with corporate, web support, blah blah blah, was a program for about $10k worth of pruchases that should have been recorded in my account, but they are not there and the history of those purchases are missing due to their really lame in store CMS/CPS system. Was so frustrating to go there, but I did because it was better than Home Depot.

Guess where I spend the bulk of my funds right now? Its not lowes and I hope it will be one day, but right now I feel like they do not value me as a customer or a human being for that matter the way I was treated in the Ocala store was just not nice.

WENT TO LOWES FERN PARK LOOKING TO PURCHASE BUILT-IN OVEN. YOUNG MAN AT DESK IN APPLIANCES TOLD ME HE COULD NOT ORDER S.S.

OVEN - ONLY BOUGHT IN BLACK OR WHITE - BASICALLY BLEW ME OFF. TWO WEEKS LATER MY WIFE SND I WENT SAME LOWES AND SALES ASSOCIATE GABRIELLA SAID NO PRIBLEM - PLACED ORDER WITH HAUL AWAY AND INSTALL. VERY NICE YOUNG MAN MADISON TRIED TO INSTALL - UNABLE TO INSTALL DUE TO CONFIGURATION OF JUNCTION BOX. WAS TOLD -TOO BAD - SO I CANCELLED ORDER - DID NOT ACCEPT OVEN - CUT UP CREDIT CARD SND MADE DECISION NEVER TO SHOP LOWES AGAIN.

PUT STORY ON FACEBOOK. WORKED FOR LOWES IN HIGH SCHOOL IN BILTMORE NC IN 1962-63. SO I HAVE LONG HISTORY WITH . LOWES .

BOY HAVE YOU CHANGED. NOT FOR BETTER. CANCELLED CARD AND WENT TO HOME DEPOT AND PAID MORE BUT GOT MUCH BETTER SERVICE. SND $300 DISCOUNT FOR SWITCHING.

THANKS - BUT NO THANKS TO LOWES.

THANK YOU FOR LISTENING TO MY VENT. WAYNE C FRANKLIN

Tonight I was at the Kent Lowe's in Washington State, and I was checking out through the cell checkout line. I had run up half of my items when the Lowe's person who worked there walked up to me, erased my order, and then wanted to ring everything up at one time.

As soon as I started to walk away, I wasn't going to get what I needed because I didn't have a choice when she started bringing stuff up. Just for me, she started talking to me and saying things about me under her breath, like 'that's what I thought' and whatever else, and I just don't really appreciate it. I spend thousands of dollars at Lowe's a year, just like everybody else, and your team has to be patient and wait until the customer is finished. I would think before they start accusing people of doing anything.

This is really rude. So tonight, I didn't spend the $204 I was going to because she wouldn't stop talking about me.