Lowes Reviews and Complaints
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44
ISSUES RESOLVED
4.8K
TOTAL REVIEWS
$3M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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61 comments
You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.
Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.
You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.
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Update by user 22 minutes ago
When you call you get lies and poor excuses. We are over whelmed, a Corporation this large should know how to conduct it self in a professional manner.
They have not. *** Poor way to treat a customer that spent $3860.00.
Original review posted by user 29 minutes ago
I purchased 4 Samsung appliances for the kitchen...Review
Service
Cons
- Everything customer relates
Reason of review
Not as described/ advertised
Loss
$326
Preferred solution
Let the company propose a solution
Tags
Lowes in Fort Myers, Florida - Rebate after purchase
in July 2019 I purchased 4 large kitchen appliances. I summited my rebate form on line. they stated it would take 6 to 8 weeks. I am now going on the 14th week. when I call and speak to their rebate center, all I get is lies and run around. I will never shop at Lowes again. it feels like the old bait and switch game. the longer they can hold on to thousands of peoples money like mine, they are getting interest money for free.
Review
Lowes in Cantonment, Florida - Rebate Expired
I purchased just under $800.00 worth of paint from Lowe's because of the rebate. There were other paint stores having sales, but the rebate was the better deal percentage-wise on the purchase. I went online to get my rebate, only to find out the rebate had expired before I could redeem it. 30 days is not long enough to claim a rebate, when most organizations provide 90 days. Next time, I'll buy elsewhere to get a direct discount, even if is less than what is offered at Lowe's.
1 comment
Review
Lowes - Horrible time buying paint to match
I tried to match paint to a wall. The first paint I bought didn’t match. I was told my sample was too small. Brought in bigger sample and bought more paint. It still didn’t match. Bought more paint and that didn’t match. Then I was told you can’t match up old paint. Total waste of money. I went to Home Depot and bought paint that matched perfectly.
Review
Product
Reason of review
Bad quality
Loss
$42
Lowes ruined my driveway
Lowes was told not to let delivery truck come down my driveway to deliver 1,000lbs of goods that should have been brought down on the forklift the truck was carrying. Ground was rain-soaked. Instead they drove a 30,000# 10-wheeler down the driveway and caused $18,000. damage. Destroyed my driveway and do not respond to correspondence.
Review
Service
Cons
- Destroyed my driveway and are unresponsive
Reason of review
Property damage
Loss
$18
Preferred solution
Pay for driveway repair.
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
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1 comment
Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.
Review
Pros
- Good selection of products
Cons
- Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers
Myself and a neighbor purchased freezers on Thursday 09/19/2019. We set up delivery for the same day 09/22/2019. Given a delivery time anywhere from 8am to 4pm. Received a confirmation email on 09/21/2019. Stated we'd get a phone call within 2 hours of delivery. At...
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Review
Service
Cons
- Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
1 comment
Review
Service
Cons
- Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
Lowes in Hanover, Pennsylvania - Three times looking for great stuff no luck I'll be going to home------for my shopping
Three different times I tried to look up great stuff couldn't find the product, can't tell how long I spent looking . lucky for me l live near hanover,pa. Guess who is next door, yep you guessed it.home--------.
1 comment
Review
Pros
- Shopped at lowes for years
- That should tell you something
Tags
Terrible installation, terrible customer service from lowes install dept
I had a fence installed by Lowes. The installer took excess materials, saying they would return them to Lowes for credit to me. The installer kept the materials. The posts are not sturdy nor below frost line. I have called Lowes installation services for fours months with no resolve. Every time I call I must repeat my whole story (they act like this is the first time they have heard from me). My local Lowes did have another installer come look at the fence, he noted in was not sturdy, concrete showing and handle installed wrong. Lowes says they have a one year warranty, I will probably have to take them to court.
Review
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
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Why isn't 30 days long enough to claim a rebate? If you hadn't bothered to claim it within 30 days you would probably have forgotten about it after 90 days and still complained. Not their fault you are a procrastinator and couldn't file your rebate in a timely manner.