Lowes Reviews and Complaints
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45
ISSUES RESOLVED
4.8K
TOTAL REVIEWS
$3.1M
CLAIMED LOSSES
$2.2K
AVG LOSS
1.3M
PAGE VIEWS
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Cons
- Customer service
- Customer service received
- Service
Pros
- Product
- Price
- Location
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- Latest review first
- Most helpful reviews first
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Most Helpful
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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61 comments
You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.
Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.
You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.
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Lowes - Terrible!!! Online order charged for twice!!!
I've been charged twice on my credit card for the summer furniture items and cant get the money returned to the credit card for over a month. Spent countless hours on the phone waiting and speaking to customer service reps who has zero decision making authority, I had a case number assigned, was given promises in writing to have someone get in tocuh with me within 48 hours, no one calls. Back to calling customer service and waiting again... Don't order anything from Lowes online. Go to anyone else - there's no shortage of home improvements places in Canada where you can order similar inventory. Can't even find a live person in a senior supervisory position who can authorize the money return. We are talking about several hundred dollars, not millions!
Review
Cons
- Terrible customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Full refund
Tags
was told by sales that it was an easy one day job which since only only side of my yard to be fenced. Installers came at 9:40 a.m. and left at 11 to go by tools they needed to take out a 4 foot fence that needed to be removed. They came back at 1:30 and worked on my...
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Review
Cons
- Sales untruthful
- Install contractors are incompetent
Reason of review
Poor customer service
Loss
$852
Preferred solution
Price reduction
Tags
Contracted with Lowe's to put on new roof with lifetime warranty. The roofers only used 4 rolls of waterproofing instead of the 10 needed. They put the shingles on wrong and did not flash around the 3 chimneys, one of which is leaking badly. You can see the photos of...
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Review
Service
Cons
- Horrible service
- Shoddy work breach of contract
Reason of review
Bad quality
Loss
$12
Preferred solution
Full refund
Tags
I purchased a Troy-Built Tiller from Lowes 1 1/2 years back and added the $99 extended warrenty thinking that it would protect me if the machine ever broke down. (Now lowes no longer sells this particular brand of machine but that should not matter.) When the...
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1 comment
You won't find many warranties that cover consumer damage. They cover defects that arise over time.
Review
Product
Reason of review
Warranty issue
Loss
$99
Preferred solution
Full refund
Resolved
Resolved: Lowes in Rock Hill, South Carolina - Dishwasher I bought and paid to have installed is sitting in my livingroom
Update by user Oct 17
Installer came back at 7pm and installed
Original review posted by user Oct 17
I bought a dishwasher and paid to have it installed. When they came to install, they said when they took out the old one that we didnt have the conversion kit to install it. Why when i bought this didnt the salesman not know that we might need this. He could have said you might need this, we would have picked it up and we could have returned it if not needed. Better yet why do installers come without the proper equipment. Will not shop here anymore.Review
Service
Cons
- Called store cant get anyone to answer
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Price reduction
Lowes in Inverness, Florida - Service
Purchased a refrigerator 9/9. Was to be delivered 10/8 They called to say it won't be delivered until the 10/18. But it might be delivered 10/17 today. We called to see what time today and they're looking for the information now and are going to call back later. Not happy with there lack of service. Never again. Wish we had a Menards in Florida.
1 comment
Review
Product
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Lowes in Clarksville, Tennessee - Never again they steal from people
Lowes is the worst i had siding install in 2018 poor workmanship they wont fix and stand behind what they sale also my siding is getting spots all over the place siding manufacturer says not there problem
Review
Lowes - Returns
I want to call about returns but instead of calling it sent me to this particular site. Not sure what happened but would love to speak with somebody as soon as possible please. Thank you
1 comment
Review
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Lowes - Military Discounts
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was rang up the total discount was $4.00 on a $2,800 plus bill. The reason given was that because it was on sale it was below and amount eligible (LPM). Never had this problem in the past. Getting ready to buy my son all new kitchen appliances and will unfortunately be shopping at Home Depot now for best price. Lots of vets not happy with Lowes right now. Jim
2 comments
Review
Service
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution
Lowes in Shelbyville, Kentucky - Slow to non existent customer service
The Lowe’s in Shelbyville is in a great location and is much needed. However the customer service is almost non existent. This observation is not based on a one time experience but rather multiple experiences within the last 3 years. It can be at 7 am when the store isn’t busy or around lunch time when all staff seems to take their breaks. After years of dealing with this. I think we have reached our breaking point with this Lowe’s and will be switching to Home Depot. It’s an extra 20 minute drive us but it will all even out when you consider how long you have to wait for assistance at this Lowe’s
2 comments
Review
Service
Reason of review
Poor customer service
Preferred solution
Better customer service
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I can guarantee you that Menards has plenty of delivery problems as well. When you order an appliance that is coming from the manufacturer delivery times can be unpredictable.
If they have it in their warehouse it will typically get to the store within a week. If not it will be backordered and the store won't know about it until the truck arrives. The manufacturers aren't much help in letting the store know when it will show up and you just have to wait until it finally arrives. Menards doesn't have their own delivery service.
They contract with independent haulers and you are at their mercy as to whether they will show up on time or not. Most will bring your appliance in on a 2 wheeler rather than carrying it in risking damage to your flooring.