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No, they don't do it right and do not stand behind their work. | Lowes review

No, they don't do it right and do not stand behind their work. - Lowes review
No, they don't do it right and do not stand behind their work. - Lowes review
No, they don't do it right and do not stand behind their work. - Lowes review
No, they don't do it right and do not stand behind their work. - Lowes review
They built a deck for us in 2017 and now the railings are sagging and the nails are popping out. This was a TREX deck and it cost $8000. Guess it is time for an attorney as Lowe's McKinney will not talk to us after going in to the store 6 times. Contacted TREX and we have a letter stating the deck was not built to their specifications.
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Review
#1773325 Review #1773325 is a subjective opinion of poster.
Service
Lowes Deck Installation
Reason of review
Warranty issue
Loss
$8000
Preferred solution
Come and repair my deck the way TREX says it should have been built

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Verified Reviewer

Never | Lowes review from District 6, Louisiana

1.0
Details
Never - Lowes review

Update by user Jan 23

8 calls were disconnected - delivery was / days late - piece was left - I was told I would get credit for it - then tonight was told I had to return the item - that delivery should have taken it back - rude customer service by both managers I spoke with - 0 rating

Update by user Jan 23

Hung up on me 8 times - got several different answers over a credit of a mere $9.98

Original review posted by user Jan 23

The worst experience ever in my 65 years
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Review
#1770609 Review #1770609 is a subjective opinion of poster.
Service
Lowes Manager
Pros
  • Quality of the items sold
Cons
  • Online ordering is atrocious
  • Customer service
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • customer servive

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Longo island Lowe’s Gemini flooring | Lowes review from Islip, New York

2.7
Details
Longo island Lowe’s Gemini flooring - Lowes review
Longo island Lowe’s Gemini flooring - Lowes review
Longo island Lowe’s Gemini flooring - Lowes review
Longo island Lowe’s Gemini flooring - Lowes review
Lowes uses Gemini flooring for there flooring installation. Fact Helpers are not background checked so you dont know whos in your house . Horrible craftsmanship months to get it fixed. Do yourself a favor go elsewhere for your flooring
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Review
#1761819 Review #1761819 is a subjective opinion of poster.
Pros
  • Good quality product
Cons
  • Ignorant employees
  • Poor communication
  • Customer service stinks no body can make a decision
Reason of review
Bad quality
Tags
  • Gemini Flooring

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No never | Lowes review

1.0
Details
No never - Lowes review
No never - Lowes review
No never - Lowes review
No never - Lowes review
No never - Lowes review
No never - Lowes review
No never - Lowes review
No never - Lowes review
No never - Lowes review
Ordered cabinets in Sept 2019 Kraft maid. Came in before Halloween, so much wrong had two cabinets sales people come out end of Oct. Reordered. Things started coming in incorrect. Three Lowes employees came out day before thanksgiving said they would reorder, its Jan 13th, was sent all the wrong things again. Plus three things coming in two weeks. Cant finish my bathroom because of delays n wrong orders..Preston Smith a manager told us today that basically we are lying. Been 4 months
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Review
#1760504 Review #1760504 is a subjective opinion of poster.
Service
Lowes Manager
Reason of review
Order processing issue
Loss
$6000
Preferred solution
Deliver product or service ordered
Tags
  • management
Verified Buyer

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1.6
Details
Shop local to avoid dealing with call centers - Lowes review
Shop local to avoid dealing with call centers - Lowes review
Shop local to avoid dealing with call centers - Lowes review
Shop local to avoid dealing with call centers - Lowes review
Shop local to avoid dealing with call centers - Lowes review
I purchased 4 eligible paint items on 9/4/2019, ordered online for pickup in store. They were picked up from store #2706. The item #91244 is listed on the rebate as an eligible item. I submitted the rebate online and received a notification that the submission was...
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Review
#1754631 Review #1754631 is a subjective opinion of poster.
Service
Lowes Rebate

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Ask for receipt from family or friends on gifts | Lowes review from Victoria, Texas

Ask for receipt from family or friends on gifts - Lowes review
My daughter and her fiancé came up after Christmas. Gave me a Kobalt wrench set for Christmas. I already had one of the type and went down to exchange it for one I needed and didn’t have. Because I didn’t have the receipt I was unable to exchange it for what I wanted and needed. I had planned on spending almost another $50-60 for other tools needed, but because they refused to let me return the gift they lost a sale and farther sales. I’ll take my business now to Home Depot and do all I can to cost Lowe’s they customers. For Heavens sake, it was a Christmas gift, who gives receipts. An unopened package.
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2 comments
Anonymous
#1796820

I take it you have never heard of a gift receipt. Unfortunately due to theft many retail stores are tightening their return polices and receipts are being required more often than in the past. Ask you daughter if she still has the receipt.

Anonymous
#1808749
@Anonymous

LOWES does not give gift receipts . We asked and was told they do not .

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Review
#1745652 Review #1745652 is a subjective opinion of poster.
Pros
  • How helpful and kind the salesperson on the floor was
Cons
  • Getting the run around from the customer service office
Reason of review
Return, Exchange or Cancellation Policy
Loss
$90
Preferred solution
Let the company propose a solution
Tags
  • Terrible Experience Lowes

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Do not get appliances delivered | Lowes review from Westland, Michigan

Do not get appliances delivered - Lowes review
Do not get appliances delivered - Lowes review
Ordered 4 appliances for kitchen. Delivery guys rude and angry. Left dishwasher in box in livingroom. Refrigerator and stove loaded with plastics, tapes and styrofoam . One delivery guy told me products would be damaged in a fit of anger. He wad correct. Stove has huge dent. They did not make sure things worked like Lowe's website promises. On way out they threw heavy water hookups on flat stove top. Do not get appliances delivered by Lowe's.
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Review
#1745305 Review #1745305 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Convenient
Reason of review
Damaged or defective
Loss
$2800
Preferred solution
Let the company propose a solution
Tags
  • Delivery Problem

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4.1
Details
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review
Inaccurate Website Availability and Rebate Issues - Lowes review

Update by user Jan 01

I received a call from both the executive corporate office as well as a manager from the local warehouse. Both understood my concerns and offered to make it right. The executive office contacted the rebate center and they will be issuing the additional $100 gift card...

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1 comment
Anonymous
#1795985

WTF has time to read all of that? Keep things simple and on the point!

Resolved
Review
#1740589 Review #1740589 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Ease of purchase
Cons
  • Unable to speak to someone with knowledge
  • Rebate confusion
  • Availability wrong
Reason of review
Issue with Rebate and Delivery Availability Timeline
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Timeliness
  • Whirlpool appliances
  • Rebate
  • Customer Serice
  • Delivery And Shipping

Store merchandise card | Lowes review from Pueblo, Colorado

2.4
Details
Store merchandise card - Lowes review
My father needed it introvert jumping generator among other things he needed for his vehicle and home I was out of town and I had my sister take it back because you got the wrong one. She has most recently been put in a situation that's she is 100% unavailable to be present when using my in-store credit I understand the policy but there is no way I can afford a hundred plus dollars just sitting on this card I need an alternative I can give basic identification information for my sister I have pictures of her and I together I need to get my dad the things from the store with the money I already have on an in-store credit card
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1 comment
Anonymous
#1790926

Run that by me again.

Review
#1733210 Review #1733210 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$120
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
Don't buy on Line at Lowes.... crap shoot
I purchased a BBQ on Cyber Monday at 50% off! Good deal. They said 24 hour pick up. But may be longer if I requested them to put it together. Which I did. I texted their Chat Tuesday and they assured me it would be ready end or day or Wednesday at the latest. Chatted...
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Review
#1724246 Review #1724246 is a subjective opinion of poster.
Cons
  • Unorganized and not professional
Reason of review
Order processing issue
Loss
$150
Preferred solution
provide me an equal quality product for same price
Tags
  • Wrongful And Illegal Practices