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Lowes - Warranty voided on Freezer for tape.

Lowes - Warranty voided on Freezer for tape.
Lowes - Warranty voided on Freezer for tape.
Lowes - Warranty voided on Freezer for tape.
Call for a warranty coverage that is still in effect on my freezer amd was told that it was voided because there was tape on the drain line underneath the standing freezer. According to them the tech told them that there is tape on it so i guess we the home owner with a warranty turn it over and put take on it. Guess Lowes doesn't want to replace it, so check your drains on anything they deliver for tape and refuse.
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Review
#1676709 Review #1676709 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Let the company propose a solution
Tags
  • Tape On Drain Hose
1.4
Details
Had it with Lowes
Had it with Lowes
Had it with Lowes

Update by user Oct 09

they exchanged the battery but not before about 3 or 4 hours of phone calls and multiple trips to the store which AGAIN our time gets wasted by Lowes. I want to know what policies have changed for Kobalt and when we were notified since I have about 10k worth of Kobalt...

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3 comments
Anonymous
#1758847

Why would you take a picture of the screw rather than bringing it in? How do you expect them to match the size from a picture?

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Review
#1673404 Review #1673404 is a subjective opinion of poster.
Pros
  • In-store selection
  • Close
Cons
  • Very inconsistant
  • Lowes are liars
  • Poorly trained staff
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Subcontractors Shotty
  • Warantee Changes After Purchase
  • Credit Card Synchrony Horrible
  • Lowes Can Care Less
  • Poorly Trained Employees
  • Employees Too Bothered
  • No Help When Needed
  • Always Give Wrong Info
1.0
Details
Lowes - Fraud sales
I tried ordering a pressure washer off the internet from their website. I did not get anywhere with a local search so I called the customer service # 800-445-6937. I talked to Stephen and was told Panama City, Fl had one and he would have them ship it to my local store...
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Review
#1663928 Review #1663928 is a subjective opinion of poster.

Lowes in Holmdel Township, New Jersey - Purchase warranty in store effective after 1 yr

1.0
Details
Lowes - Purchase warranty in store effective after 1 yr
I purchased my Frigidaire refrigerator June 29 2019 and a service plan. The fridge is freezing my produce and food. I called and was told I have to contact the manufacturer for the first year! And spoiled food does not apply to freezing only if it stops working !!! WTH Also never appeared on my Lowes account as a purchase, and was told by in store team to contact the warranty team. When I did I get a message open mom- Friday. Call again... Call customer service and they said call Frigidaire! What a run around and I have frozen produce !
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2 comments
Anonymous
#1751510

Take the time to understand what you are buying. Appliances have a manufacturers warranty.

Many stores and even the manufacturers will offer an extended service plan for sale that will begin when the manufacturers warranty ends and not before. They are correct in telling you to contact the manufacturer as their plan hasn't gone into effect yet.

Anonymous
#1758987
@Anonymous

Do you work for lowes?!?! You seem to be on every comment saying some smart *** response to anything anybody says.

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Review
#1660382 Review #1660382 is a subjective opinion of poster.
Cons
  • Poor customer service on defective products
Reason of review
Warranty issue
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Frigidaire appliance
Lowes - I am a us veteran. I have three ID’s. Why must I be registered. Once again Lowe’s contradicts their verbal policy. Shame on corporate. They happen to be in my home town. Word of mouth is like-
Wildfire in this town. I am at the point where maybe I want do any more business with your company. Your policy is very demeaning and disrespectful. Thank you for nothing.
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4 comments
Anonymous
#1751513

They aren't required to give you any discount at all. They are kind enough to offer a discount in exchange for following their policy.

If you don't like it shop elsewhere or make a purchase without the discount.

No one is forcing the discount on you. Bet there are a lot of other people In equally deserving professions that would be glad to fill out a few forms to get a discount.

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Review
#1659772 Review #1659772 is a subjective opinion of poster.
Cons
  • Manager conduct
  • Handling of service and warranty issues
Reason of review
Access/ activation issues
Loss
$40
Preferred solution
Price reduction
3.1
Details
Lowes - Deceptive Advertising
Lowes - Deceptive Advertising
I reviewed Lowes weekly on-line ad and they had paint on sale starting at $22.98 per gallon. When I went to the local Lowes, I went into the paint department and grabbed a one gallon can of the exact paint list by photo in the ad. Under where the cans were it had a...
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3 comments
Anonymous
#1751666

It's not their fault you don't understand how to read. The paint STARTED at 22.98.

That means the lowest quality FLAT paint.

The price goes up depending on brand and finish. Satin, eggshell, and semi-gloss all increase in the price.

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Review
#1659460 Review #1659460 is a subjective opinion of poster.
Pros
  • Convenient location
Cons
  • Rude customer service person
Reason of review
Pricing issue
Preferred solution
Removal of the customer service person for being so arrogant.
Tags
  • On line advertisement
2.0
Details
Lowes - No service or warranty after the sale
Lowes - No service or warranty after the sale
Kalamazoo, Michigan Lowes uses UHC to contract flooring installations. My wife and I decided to have our kitchen and 2 bathroom floors updated with flooring from Lowes. After a few months the toilet in the bathroom started leaking water. Contacted both Lowes of...
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Review
#1657779 Review #1657779 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$369
Preferred solution
Reimburse plumbers repair to fix issue
Tags
  • Kalamazoo Lowes UHC Contractor
1.0
Details

Update by user Oct 12

Update. We finally got the correct door installed on September 30, 2019.

The special locks we had ordered to go with the door was not with the door, so Lowe’s gave us our money back for the locks.

Lowe’s did not reach out to us after writing the original review. We had...

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Review
#1652078 Review #1652078 is a subjective opinion of poster.
Cons
  • Lowes
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in District 4, Mississippi - Inferior metal roof panels

3.2
Details
Lowes - Inferior metal roof panels
Lowes - Inferior metal roof panels
We bought a lot of metal roof panels and installed them our selves. They were excellent at first but within one year we started noticing rust in different areas of our roof. No trees or build up of debris so that has not caused the problem. Also we bought the best that they offered so it was not a cheap price just cheap quality. Never again total waste of money. Now we have to find a way to remove the rust cause it looks horrible. My advice is to purchase from place like Reid's Metal if you have that option where you live. I know we will.
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Review
#1647848 Review #1647848 is a subjective opinion of poster.
Pros
  • Lower prices
Cons
  • Poor quality
  • No warranty on certain items
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Delavan City, Wisconsin - Terrible Installers

1.0
Details
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
Lowes - Terrible Installers
This how they leave a job.
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Review
#1647186 Review #1647186 is a subjective opinion of poster.
Pros
  • Non-existient customer service
Cons
  • Lack of responsibilty
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • useless slow incompetent