filters
State:
Show
City:
Show
Product:
Show
Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
View full review
61 comments
Anonymous
#1736036

You won't find a flooring company that doesn't add for waste. Rooms rarely measure out to exactly use 12" x 12" tiles perfectly.

Tiles get cut and the excess tossed out. What would happen if they used your 680 square feet and came up short? You'd have an unfinished floor while you wait for more tile to come. When it arrived it may not be a perfect match as it would be from a different lot.

You would wait to be re-scheduled for installation and face an extra charge for the installers having to return. I'd rather have a little material left over if it meant having the job done at once with materials that matched.

View more comments
Review
#335703 Review #335703 is a subjective opinion of poster.
Here’s the thing about Lowes installation contracts. It concerns ‘forced arbitration’. Meaning that if a dispute arises between you and Lowes as the result of a faulty installation, you could be out of a lot of money even if you choose to take them to arbitration...
View full review
66 comments
Anonymous
#1727891

As a former Lowe's installer, I can say this post really isn't doing homeowner's any service. The reality is that Lowe's pays out of pocket to take care of so much stuff.

The installers often eat that cost, but customers are basically guaranteed satisfaction. In the rare instances they don't take this approach (pay out to make it go away), it's because there is literally no merit and it is obvious the customer is out to get free money. Anyone who works in construction, especially residential knows there is a lot of grey involved. Was that gutter damaged before we arrived?

Did that wall have that issue in that one corner of the house. There's literally so much to account for it results in a lot of grey. Therefore, it just comes down to good faith between the homeowner and the installer. We had to eat so much expense because customer's, who understandably don't understand the technical aspects of our trade, would complain and Lowe's just forced us to pay to make it go away.

I can't stress enough how much better off you are going with a larger company like Lowes. One, they will always be in business. Most service companies go out business after a few years. Two, they're such a large company, they just pay to make stuff go away.

Three, you're far more protected from a legal/insurance perspective.

This is probably the biggest advantage of Lowes or a bigger company than some small business. You're better off going with a large company, whether or not that's Lowes.

View more comments
Review
#541193 Review #541193 is a subjective opinion of poster.
I was looking at buying some blocks and bags of marble chips to a DIY project, I don't own a truck so wanted it delivered. Sales people in the lawn and garden told me it would be $79 unless you had a contractors account which it would then be $20. My total was $116...
View full review
27 comments
Anonymous
#1558187

Try a local lumber yard / building supply. Mine delivers free for orders over $200. HD and Lowes both charge here

View more comments
Review
#499792 Review #499792 is a subjective opinion of poster.
Loss
$116
Featured
1.0
Details
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
I paid over $8000 to have Lowes renovate my bathroom. I had to pay in advance! They promised everything--"I'd love my bathroom, it would be done fast, everyone loves them....", but delivered almost nothing. They did the demo and the toilet supply line leaked for 9...
View full review
10 comments
Anonymous
#1494881

Run the other way!!! I was swindled out of $27,000 for a small bathroom remodeling.

Instead of 3 weeks it took 5 months. The workers (James Stewart co.) ruined my new new jacuzzi tub while installing the tiles around it. I could go on an on.

I have learned my lesson! Never again!

View more comments
Review
#1035068 Review #1035068 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$8000
Preferred solution
Full refund
1.0
Details
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
After several attempts to speak to someone at Lowe’s I reached someone. Contractors came back put up some of the soffit and lleft. They left part of the soffit undone, Soon after with the first strong wind the drop vinyl on the edge of the roof started flying off. They...
View full review
Review
#1573369 Review #1573369 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Buyer Beware Go Elsewhere
1.6
Details
Lowe's in Prattville is AWFUL. Please be aware that a "NEW" policy is in place. If you purchase a weedeater, blower, lawnmower, pressure washer and it stops working.....you have 30 days to return it. PERIOD. You have to have the receipt showing the date of purchase. If...
View full review
22 comments
Anonymous
#1732263

Manufacturers warranty. Most items come with at least one year.

View more comments
Review
#1060304 Review #1060304 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
Tags
  • no returns
1.0
Details
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
We signed a contract with Lowe's here in Massachusetts to build a deck for us with an attached gazebo. The contracted price was $45,000. Expensive, but it's made of Trex and the gazebo is custom. We signed the paperwork in May of 2018 and were told the project would...
View full review
Review
#1565136 Review #1565136 is a subjective opinion of poster.
Cons
  • Time it took and the quality of the work done
Reason of review
Bad quality
2.3
Details
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
We hired Lowe's to install a new roof on our home. Scheduling was easy. Materials were to be dropped off and the crew would be there in a few days to put the roof on. They dropped the material off in the middle of driveway with no protection or tarp. That night, it...
View full review
1 comment
Anonymous
#1517776

Lowes replaced our roof while we were on vacation. When we came home, outdoor furniture was moved, black tar was on aluminum siding and trim on dors, things were broken, materials left all over yard.

Took three hours for us to clean it up. Kep claaing Lowes and they never get back to me.

Review
#1181617 Review #1181617 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Construction Fraud
  • poor accountabilty
  • Roof Defect
  • Contract Breach
  • Installation And Product Issues
  • Roof Damage
  • Roof
2.4
Details
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
I reciently encountered a sistuation I never had before! My history includes over 30 years in sales and reciently served as a CAT Petroleum Engine National Major Account Rep. A couple of tid-bits of our philosophy was to serve our customers with high qualty and...
View full review
2 comments
Anonymous
#1720273

The thing about President Trump is that you don't have to be a racist do decipher Dog Whistle politics. "The Donald" is so blatantly racist that any fool can see what he is and what he is trying to say. I am sure that he will win by a landslide in the next election, the Religious Right is a very powerful voting force.

View more comments
Review
#1555308 Review #1555308 is a subjective opinion of poster.
Cons
  • Missrepresentation of an advertised product
Reason of review
Poor customer service

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
2.1
Details
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Lowes - Siding installation
Ordered siding through Lowe’s installation in June of 2016. Also ordered gutters and a deck to be installed. Deck was finally installed beginning of September 2016 because the installer for that was tired of waiting for the siding to get done. Mind you, we’ve been...
View full review
2 comments
Anonymous
#1460340

Lowes has absolutely NO control over their subcontractors. I learned the hard way that you should NEVER pay for the complete job to include the labor before the job is done.

Hire a local company to do the work and then you only pay when the job is complete .At Lowes you pay for the whole job labor and all and then have no recourse if the subcontractor does not complete the job correctly.Your screwed unless the contractor comes back, as Lowes cannot make them do anything.NEVER have Lowes install anything ! !

! !

View more comments
Review
#1225330 Review #1225330 is a subjective opinion of poster.
Reason of review
Order processing issue