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Lowes flooring installation...BEWARE Our family decided to install tile flooring in the section of our house that is built on concrete slab. We went to our local Lowes store and looked at flooring. We really liked the Rialto White 12x12 tile. Not knowing how to...
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62 comments
Anonymous
#1776529

Thank you!

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Review
#335703 Review #335703 is a subjective opinion of poster.
Service
Lowes Installation

Legal Action against Lowes - A Real ‘Catch 22’!

Here’s the thing about Lowes installation contracts. It concerns ‘forced arbitration’. Meaning that if a dispute arises between you and Lowes as the result of a faulty installation, you could be out of a lot of money even if you choose to take them to arbitration which is your only recourse if informal mediation between you and the store that provided the service fails. First of all, you’ll need an attorney unless you want to want to ‘bring a knife to a gun fight’ because there’s a good chance that if faced with arbitration, Lowes will certainly bring out their ‘hired guns’. If the billable hours of your attorney begin at $305.00/hour, you’re then looking at well over $1,500.00 for at least 5 hours (minimum) to prepare for the hearing with dispositions, discovery and so on. Then there’s the expert witness that you’ll need to hire because again, Lowes will bring one or more of their best to the proceedings! So be sure to add another $2,000.00 (for each expert witness) to your legal fees. For example, If your claim against Lowes for totals around $3,000.00 and the arbitration panel finds for the plaintiff (that would be you) for the entire amount, you will have won nothing since you’re down another $500.00 for all your effort (that’s if you chose to include the testimony of at least one expert witness). Incidentally, if you read further into the fine print on the last few pages of your installation contract with Lowes, you’ll notice that you also have the option to bring them to ‘small claims’ court depending on the amount of your claim. However, if you choose to bring Lowes to small claims court, they will need to bring an attorney since Lowes is a major corporation and cannot send an ‘ordinary manager’ to represent them in court. The rules for the county in the state in which I reside prevents attorneys from representing their clients in small claims court. They would instead be referred to the next level, district court, where attorneys are allowed by both parties. And since the ‘fine print’ in Lowes’ contract for installation services precludes a consumer from suing Lowes in a general court of law, your only other recourse is ‘forced arbitration’. Hence, Lowes has ‘all the bases covered’. I found this out after I consulted an attorney who spent well over an hour with us for only $40.00 (we found through a legal-aid referral from our county Bar Association) and deciphered the cryptic legalese of my installation contract with Lowes. By the way, this is a fairly common legal tactic used by larger companies that have numerous complaints and wish to minimize their costs for litigation. The moral of this cautionary tale; if you’re considering using Lowes especially for a major renovation, and something goes wrong as a result of their installation, if you file a claim, and eventually go to arbitration (even with legal representation and expert witnesses to support your case), you may find the amount your recover will barely cover your legal costs and you will have won an worthless moral and hollow victory. And in my case, after all the grief I’ve suffered due to the incompetence of one of Lowes ‘highly skilled’ contractors, I’m not about to add insult to injury by giving these ‘bottom dwelling ***-suckers’ the satisfaction of knowing I’ll have spent even more money by pursuing them in arbitration. So it’s a given I’ll never recommend Lowes installation services to anyone nor will I ever set foot in another of their stores to spend a bloody dime as long as I am drawing a breath. But I also truly believe in ‘Karma’ (what goes around, comes around) so in one way or another, Lowes (including everyone from the store manager down to the contractor who had their grubby little hands on my project) will someday get theirs. And the most delicious part, it will be when they least expect it!
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67 comments
Anonymous
#1727891

As a former Lowe's installer, I can say this post really isn't doing homeowner's any service. The reality is that Lowe's pays out of pocket to take care of so much stuff.

The installers often eat that cost, but customers are basically guaranteed satisfaction. In the rare instances they don't take this approach (pay out to make it go away), it's because there is literally no merit and it is obvious the customer is out to get free money. Anyone who works in construction, especially residential knows there is a lot of grey involved. Was that gutter damaged before we arrived?

Did that wall have that issue in that one corner of the house. There's literally so much to account for it results in a lot of grey. Therefore, it just comes down to good faith between the homeowner and the installer. We had to eat so much expense because customer's, who understandably don't understand the technical aspects of our trade, would complain and Lowe's just forced us to pay to make it go away.

I can't stress enough how much better off you are going with a larger company like Lowes. One, they will always be in business. Most service companies go out business after a few years. Two, they're such a large company, they just pay to make stuff go away.

Three, you're far more protected from a legal/insurance perspective.

This is probably the biggest advantage of Lowes or a bigger company than some small business. You're better off going with a large company, whether or not that's Lowes.

Anonymous
#1740451
@Anonymous

first off, you clearly are a biased party, as you work for lowes. secondly, this post is 1,000% accurate as i am currently dealing with the same nonsense.

the writer of this post is correct, lowes does have all bases covered, very tactfully. Their contractors suck, and so do their products (specifically pella windows). They have total disregard to their customers and take months for a simple installation. Why?

because they know they can get away with it and still recover all their money. DUH

Anonymous
#1760328
@Anonymous

Your a liar. Simple.

My project started a month ago and was supposed to be done in a week. Lowes won't even talk to me. They broke a bunch of stuff in my house and covered it up. I got a freaking hole in my wall going outside, the contractor put a piece of tape over it and installed a cabinet to hide it.

Lowes said that was just fine, and that it is our problem. Contractor was never able to find the design plan, so he just "winged" it.

Nothing is up to code. Doors don't even open, and lowes said it was my problem.

Anonymous
#1706174

Go through homeowners insurance: they fight Lowes: more than likely with a bigger stick!

Anonymous
#1699783

Very informative

Anonymous
#1683804

Day late and dollar short as I am in the middle of a Charlie Foxtrot with them right now. I wish I would have read this before I spent over $26,000 on a bathroom when I could have done a better job installing tile myself. Aside from being *** they are liars as well.

Anonymous
#1684339
@Anonymous

$26,000 on a bathroom? You could have bought yourself a used Double-Wide trailer with that much money. Double-Wide to accommodate your Double-Wide Rear Posterior!

Anonymous
#1727969
@Anonymous

I like my meals just like I like my womens................SUPER-SIZED! Women with a little bit more to love!

Anonymous
#1679960

JUST HIRE SOME OF THE GENTLEMEN STAYING AT THE SALVATION ARMY TO DO YOUR PROJECT. THEY COULDN'T POSSIBLY DO A WORSE JOB THAN THE FOLKS AT LOWES WOULD!

Anonymous
#1678674

Please understand that all of these problems are not unique to Lowe’s. All big box stores have the same arbitration clauses and have the arrangements with contractors.

It’s possible you may get a good contractor but it’s just the luck of the draw.

We always use local contractors that have good local reputations and you can talk to their customers. Yes, they charge more but in my view it’s well wort it.

Anonymous
#1672643

I head problem with Lowes roof installers it did not pass inspection yet they refuse to fix it. They are an absolute disgrace don't do any business with Laws

Anonymous
#1634098

this was extremly helpful. We have also been screwed by the Lowes installation team..

From their sales rep to the store manager. They are a disgusting company who we will never recommend or use ever again.

Anonymous
#1638620
@Rebecca Orona

Screwed over here too!

Anonymous
#1591859

A lesson learned. That "clause" is set up against the customer.

I wonder how many of us actually won against them.

Probably very few. Such is life today!

Anonymous
#1590513

Hired lowes to install dishwasher. Their contractor cut and capped a water line inproperly and flooded my home costing me 40k in damages that I know of.

Please, stay away from lowes this is the 4th time in our area this has happened. Their managers are evasive and I would be sitting in black mold if I didn't call my home owners insurance.

Anonymous
#1572695

I purchased doors to be installed in June and it's 02Oct, only 3 of the 8 have been partially installed. Never, ever again Lowes.

Anonymous
#1549533

Absolutely horrible! Contractor is incompetent and dishonest!

The central production office at NC doesn’t care about customer and doesn’t return emails and calls. Stay away from Lowe’s at all cost!

Anonymous
#1547738

Lowes is a horrible company. They do not stand behind the work of the contractors they hire.

The railing on my deck had been installed improperly and needs to be replaced. $1600 in material. Lowes offerd me a $50.00 gift card.

I told them that was not acceptable. I was told it has been escalated, however no return calls for 2 months.

Anonymous
#1546152

I wish I had read this BEFORE hiring Lowe's to install my deck and fence. I am hating my life and Lowe's so bad right now.

Anonymous
#1737405
@Anonymous

OMG. Same here.

They installed 2 decks. Contractor nor Lowes rep reviewed city code and was installing against code.

So many other awful incidents occurred during installation. Also promised to remove labor charges then would not give it.

Anonymous
#1545615

I will never go to Lowe's for future projects! I am going through it now.

Window installed over 2 months ago and still not settled. Lowe's and their contractors are dishonest and made up lies to cover their installation error and damage.

By any means take pictures before, during and after installation. Don't trust Lowe's.

Anonymous
#1544646

I have had the identical experience with Lowes in Central Mass (Westborough location). Simple residing project that was suppose to take 2 weeks is now into 4 months and still no trim or siding on my house.

What I do have is the original siding on my house removed and for the last 3 months and 29 days I've had the framing of my house exposed to the elements.

Water coming into the house, birds nesting in the walls, Wasps everywhere...total nightmare and Lowes could care less, they just blame someone else. RUN FROM LOWES AS FAST AS YOU CAN!

Anonymous
#1541876

I have one thing to say, "DON'T HIRE LOWES FOR ANY HOME IMPROVEMENT PROJECT". The worse experience in my whole life, and I'm 68 years old.

Save your money and sanity. I cannot I cannot believe how horrible this went - lies; incompetent contactors, pass the buck, no returned p phone calls, no returned emails, and switching materals we chose for cheap products. Who does this????

Lowes does. Stay away fro them

Anonymous
#1679957
@Garry Davidson

Thanks for the head-up, Sir. I'll make sure that I never hire Lowes for any home improvement project.

Anonymous
#1539907

Lowe's hired some *** floor installer for our tile. Now you trip over lippage and all the thin set coming through the grout.

Has been 1 1/2 years and finally go to arbitration in December, *** at Lowe's never explained the contract and used the wrong grout.

The contractor has never returned to complete the project. Would NEVER recommend Lowe's for anything, unless you want to be taken advantage of for life.

Anonymous
#1530619

Lowes doesn't let you read all those fine print until you sign because you sign on page 3 and page 4-7 have all that stuff and they pull it away from you and say here now sign this one. And so on and that is how it goes.

And there Project Managers are trained in Smoke& Fire & Mirrors to keep you from realizing what is going down. And later on when you catch them they come up with all kinds of double talk andDon't remembers.

Anonymous
#1529085

I am going through it now. Window install in Nov. 2017 and still not settled in July 2018.

Anonymous
#1512372

About to begin this mediation/arbitration/court journey with them regarding installation of six Pella replacement windows . .

. wish me luck.

Anonymous
#1518877
@Tina Barrett

can you contact me at my email tcollada@yahoo.comThank youTere

Anonymous
#1545778
@Tina Barrett

Can you contact me at petrilla636@hotmail.com. I had Prlla Windows install. I am starting the process, but not getting anywhere.

Anonymous
#1553647
@Tina Barrett

Can you email me as well. I had Pella windows installed by a lowes contractor and its been a nightmare looking to do the same tdion@comcast.net

Anonymous
#1631026
@Tina Barrett

I’m about to still a case with Lowe’s about my Pella doors and windows. Please email me if you can.

Maybe we can work together to get through this mess. Smastro@msn.com

Anonymous
#1511148

Reading this makes me so sad. I'm dealing with Lowes regarding the damage they did when installing the kitchen.

They want us to sign a certificate of release before they fix what they damaged when installing the cabinets.

There is no way we can't sign a release that we really don't know if they will fixed what they damage. The interesting is their mission to “Never Stop Improving.” They have caused a devastating burden to the construction of our home which has negatively impacted our personal and financial lives.Any suggestion?

Anonymous
#1506431

Pretty sure we can file a class action suit.

Anonymous
#1535657
@Anonymous

Wow, me too!

Anonymous
#1573111
@Alisa K

Me too

Anonymous
#1616138
@Anonymous

mE TOO!

Anonymous
#1591426
@Anonymous

Lets do it

Anonymous
#1505899

Agreed!!!!!What a disappointment dealing with their great contractors!!!Can't install A fence correct the first time or the 2nd time and want a 3rd try!!And wont do anything to compensate us!!

Anonymous
#1501589

What a great, and true, account of what is happening with lowes. I am having issues right now with installation of new exterior doors.

No one, including the executive customer service team, is helpful. I have moved all of my business to Home Depot. It is no wonder why HD stock is over $200, while lowes is at $99.18.

Lastly, you will notice that I cannot even bring myself to capitalize their name. I have so much disrespect for them, that I won't even recognize them with a capital letter.

Anonymous
#1500746

I am going through this with a window install which they hired a licensed fence decking siding contractor. A disaster, it started in Dec.

2017 and has done around $60,000.00 in damages.

Seven months now and nothing. Not only do they have incompetent employees to handle your complaints they also have insurance agents that enjoy playing elementary school games with you.

Anonymous
#1496735

I agree, we are going through it now.

Anonymous
#1494570

Totally agree Do not use any box for large projects.

Anonymous
#1482998

This comment reads like a long bitter diatribe from a teenaged girl who got dumped by her boyfriend OR a theoretical muckraking about an event which apparently never happened because if is laced with "if...then" - fantasy and fiction, not real. And I don't care for your vulgarity.

Anonymous
#1468459

Not sure CSLB would handle cases of arbitration against Lowe's but its seems if a licence contractor did the work you would have that recourse of CSLB. Its a timely process but CSLB paid for my expert witness and all the arbitration cost.

I represented myself but was very prepared.

It was only against a Private Contractor and no attorneys were involved. I did win the case and the decision is final and contractor license was suspended until I was paid in full.

Anonymous
#1432860

Too late to read this!

Anonymous
#1416005

Agreed. We had a poor quality installation of flooring (wood) Lowes (sub-contractor Keller Interior).

We later found NWFA.org.

In Florida, Lowes sub-contract with Keller Interiors. The report we got back from NWFA.org was that it was a "amateur" job.

Yes, do read the contract as they will limit you (small claim in FL is max at $5K).

Avoid Lowes and Keller and seek true professionals; may cost a little more, but you avoid the HEADACHES.

ransom
#1392006

All true, but please be aware that all the 'big box stores' do the same thing. You are always better off dealing with specialty shops, and even with them, do your homework.

It usually costs more but it's worth it. We have been happy with work done by specialty professional companies and would not consider using a big box company.

Lowes is no worse than the others.

We buy products from them but never services, unless it's just to deliver something to our driveway. Even that can be screwed up but not as often or as easily.

Anonymous
#1386652

I’m not sure what you discussed with an attorney but according to the contract Lowes cannot use an attorney. Arbitration isn’t mandatory, it’s an option including small claims court.

I do agree that they would probably not send a random employee. However if you legally serve someone and they do not appear, then they forgo representation. I’m sure they have legal experts that are t lawyers to ensure they don’t lose.

If you win a case in small claims court you can recoup the costs associated with filing and presenting your claim not to exceed the limit of small claims court. I hope this helps.

Anonymous
#1437296
@Anonymous

I'm needing to get a roof installed..was considering hiring Lowe's.. however I'm having a issue with paying them up front(100%) to me that doesn't seem right..

I was told that by the representative who initially came out..

duh! Thanks

Anonymous
#1455448
@Janice

No dont do it

Anonymous
#1455538
@Janice

Big box stores always require payment up front. Your are better off hiring a roofing contractor directly, you will save money.

If you have a roof done through Lowes or Home Depot they will hire a local roofing company to do the job and tack on a nice profit for doing it. It is not their employees that will be working on your house.

Anonymous
#1537524
@Janice

Do nit use Lowes for your roof install!!! I paid $8500 for a new roof that leaks and they won't fix it.

Anonymous
#1377492

TERRIBLE, UNSKILLED WORKERS, MAY NOT EVEN BE LICENSED

Anonymous
#1328856

Tried calling Lowe's corporate in North Carolina. All they do is take the information and contact the store which is the reason for the call to corporate. Customer service is not a priority to them!

Anonymous
#1527944
@Anonymous

So glad I read all these negative reviews. Was going to install office cabinets thru lowes, but not now!!!!!

Anonymous
#1328854

Take your business elsewhere and pay more if you have to so you will not end up dealing with the nightmare Lowe's will put you through AFTER they get your money. I am now watchful of any company that has a long contract about not being sued and going to arbitration.

If a company has to do that and wants you to sign it AFTER they get your money...they don't care about you and customer service. It's ALL ABOUT THEM. If you want doors, find a door company.

If you want flooring, go to a flooring company. A one stop shop is nice until they *** over!

Anonymous
#1258090

They are horrible. DO NOT USE THEM!!

Anonymous
#1256390

I have had problems with Lows. They are very slow on big projects.

Plus some if their subcontractor are terrible, they make a lot of mistakes.

Such unable to install simple things, also they have the nerve to ask me for help on some parts of project and I paid over 10 grand. Never again will go with Lows

Anonymous
#1150702

Do not use Lowes for carpet installation. Worst experience ever.

I have never encountered so many unprofessional people.

We have spent thousands and thousands in their store and when we have a legitimate problem they are arrogant jerks. They won't get another penny from us.

Anonymous
#1148858

The Lowes delivery guy came and put my dryer it but he stole my iPhone charger in the washroom also broke my solar outside stole my tools and Lowes is not doing anything about it

Anonymous
#1113267

Please stay away. Lowes uses bully tactics.

I am out 150k on a botched job.

Do not use Lowes ever for contracting.

Anonymous
#1096404

Lowes botched my Mother's bathroom remodel. The project began in July 2016, since then they installed incorrect cabinets (twice), counter top, closet mirrors (twice), and shower door (twice).

Their store management is incapable and not interested in finding a timely fix.

My recommendation is to avoid Lowes at all costs - they are inept. Avoid the nightmare that is common place with Lowes and shop somewhere else.

Anonymous
#1096406
@Brian

Whoops, project began July of 2015 and still ongoing January 2016. Lowes should be shut down.

Anonymous
#1172925
@Brian

OMG, sounds like the same bathroom reno nightmare we are experiencing with Lowe's in LaPlata, MD! Worst experience EVER!

What was supposed to be a 6-8 week job turned into a year long nightmare!

I wouldn't buy a bathroom plunger from Lowe's EVER in life!

Anonymous
#878840

BTW, for the record and curious ‘Scrabble’ aficionados who happen to also follow this blog, the item that was erroneously deleted from my post with *asterisks* was simply a harmless but very descriptive four letter term that began with ‘S’ ended with ‘M’ and rhymed with ‘***’!

Anonymous
#878845
@Anonymous

'rum'!

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Review
#541193 Review #541193 is a subjective opinion of poster.
Service
Lowes Installation
I was looking at buying some blocks and bags of marble chips to a DIY project, I don't own a truck so wanted it delivered. Sales people in the lawn and garden told me it would be $79 unless you had a contractors account which it would then be $20. My total was $116...
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27 comments
Anonymous
#1558187

Try a local lumber yard / building supply. Mine delivers free for orders over $200. HD and Lowes both charge here

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Review
#499792 Review #499792 is a subjective opinion of poster.
Loss
$116
Featured

Don't do business with Lowes

1.0
Details
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
Don't do business with Lowes
I paid over $8000 to have Lowes renovate my bathroom. I had to pay in advance! They promised everything--"I'd love my bathroom, it would be done fast, everyone loves them....", but delivered almost nothing. They did the demo and the toilet supply line leaked for 9 days. They'd say they'd come at a certain day and time and never showed up, they offered excuses for everything e.g., "my truck doesn't run, my employee is injured, I can't find a plumber...". They had promised to be done in a month (in writing) but when they weren't they said "they weren't obligated by anything in the contract". Their work was terrible. The tile didn't line up, they mis-measured the shower pan, the grout was sloppy, they installed the shower door backward, there were screws missing on the safety grab bars, they didn't cover any of my furniture, and they actually put parts on our expensive white comforter. The shower door leaks, the tile is uneven, it's ugly!
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10 comments
Anonymous
#1494881

Run the other way!!! I was swindled out of $27,000 for a small bathroom remodeling.

Instead of 3 weeks it took 5 months. The workers (James Stewart co.) ruined my new new jacuzzi tub while installing the tiles around it. I could go on an on.

I have learned my lesson! Never again!

dj1506
#1350094

I hear you. Lowe's is horrible.

Dont use Lowes or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used. The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe.

We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes.

The problems include:

The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, Alabama were required to insist that building codes be followed.

Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does.

Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard.

Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowes for weeks, but they are not able to help much and Lowes has shown no willingness to provide any type of refund or compensation.

Anonymous
#1328968

while i can feel your pain in the issue you had there's one part about your complaint you should realize. you're slamming lowe's when it was the contractor who did the bad job you claim they did.

if lowe's wanted to do right by you they'd take care of it and fix it at no cost to you.

if they refuse to help THEN i'd recommend that you not shop there anymore. so again place blame where it's due in the first place.

Anonymous
#1441001
@notgivingit

The customers contract is with Lowe’s. They didn’t hire the contractor, Lowe’s did. Lowe’s need to be the contact with the contractor and get the issues resolved.

Anonymous
#1326926

Well mike thats not true at all lowes sets the price for the contractors and for the stereotype of all contractors are the same is wrong as well maybe this was a case of just a bad contractor

Mike_mn
#1326928
@Anonymous

Nice to know. I stand corrected.

Mike_mn
#1320588

Big Box stores use contractors at the 'lowest bidder'. So, expect the most inexperienced contractors.

With the missing screws on the safety handles... this could be cause for litigation.

What would happen in you grabed them to steady yourself, the handle came off the wall, and you fell and injured yourself?

If they won;t fix it entirely... total removal and redue, then take them to court.

Anonymous
#1320473

Never use the big box stores for remodeling labor. They pay so little, you usually get inexperienced and/or incompetent contractors.

M.F3_a-z0-9
#1316619

Sorry you got burned; TY for the heads up!

Anonymous
#1385296
@M.F3_a-z0-9

Does anyone know of a person that has not been burned by Lowes.

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Review
#1035068 Review #1035068 is a subjective opinion of poster.
Service
Lowes Bathroom Remodeling
Reason of review
Bad quality
Loss
$8000
Preferred solution
Full refund
1.6
Details
Lowe's in Prattville is AWFUL. Please be aware that a "NEW" policy is in place. If you purchase a weedeater, blower, lawnmower, pressure washer and it stops working.....you have 30 days to return it. PERIOD. You have to have the receipt showing the date of purchase. If...
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22 comments
Anonymous
#1732263

Manufacturers warranty. Most items come with at least one year.

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Review
#1060304 Review #1060304 is a subjective opinion of poster.
Product
Troy Bilt Tb22 Ec String Trimmer
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
Tags
  • no returns
1.0
Details
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
Lowes - Update to installation gone bad
After several attempts to speak to someone at Lowe’s I reached someone. Contractors came back put up some of the soffit and lleft. They left part of the soffit undone, Soon after with the first strong wind the drop vinyl on the edge of the roof started flying off. They...
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Review
#1573369 Review #1573369 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Bad quality
Preferred solution
Price reduction
Tags
  • Buyer Beware Go Elsewhere
1.0
Details
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
Lowes - Dumpster fire deck build!
We signed a contract with Lowe's here in Massachusetts to build a deck for us with an attached gazebo. The contracted price was $45,000. Expensive, but it's made of Trex and the gazebo is custom. We signed the paperwork in May of 2018 and were told the project would...
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Review
#1565136 Review #1565136 is a subjective opinion of poster.
Service
Lowes Deck Installation
Cons
  • Time it took and the quality of the work done
Reason of review
Bad quality
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Lowes - New roof installed wrong, now leaking!
Contracted with Lowe's to put on new roof with lifetime warranty. The roofers only used 4 rolls of waterproofing instead of the 10 needed. They put the shingles on wrong and did not flash around the 3 chimneys, one of which is leaking badly. You can see the photos of...
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Review
#1683808 Review #1683808 is a subjective opinion of poster.
Service
Lowes Roof Installation
Cons
  • Shoddy work breach of contract
  • Horrible service
Reason of review
Bad quality
Loss
$12
Preferred solution
Full refund
Tags
  • Lowes Bad SERVICE
  • Lowe s Scam
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Lowes in Central, South Carolina - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS

2.3
Details
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
Lowes - BUYER BEWARE: Lowe's terrible roof service and their garbage corporate BS
We hired Lowe's to install a new roof on our home. Scheduling was easy. Materials were to be dropped off and the crew would be there in a few days to put the roof on. They dropped the material off in the middle of driveway with no protection or tarp. That night, it poured down rain. I called immediately the next morning and reported that all of the materials were soaking wet. They just said they would pass that on to the guy in charge. Regardless of the wet material, they came out and put the roof on in a day. Immediately, we noticed how wrinkled/wavy the roof looked. Our gutter guards were not re-installed correctly (which was specified in the contract) and water was randomly pouring off the roof in non-drained areas. The vents in the roof were sealed around the edges with what looked like tape, and it was already coming off. They did not clean up the old shingles and instead left them laying all over our front yard, in 95-degree Southern summertime heat. This killed all of the grass under each of those blocks of singles so our front yard now looks like a patchwork quilt. We addressed our concerns to the liaison in charge of handling complaints. He sent the crew back out who did nothing but put some more nails in our roof, fixed the gutter guards, secured the vent, and throw cigarette butts and beer bottles in our yard. They fixed the gutters so they drained correctly, but the roof still looked horrendous. They sent a local truck out to clean up, and the employee commented on how terrible the roof looked. Thanks, no *** Sherlock. SOOooo we took pictures and more pictures and started reaching out to people "above" our local store about what to do. **Insert endless corporate *** zero-accountability loop**. They basically said that the roof must have been damaged before they installed the new roof. So I gladly sent them a date-stamped picture of our roof "before" and "after". I never received any other correspondence after that. We looked in to getting a lawyer but to find one with the ability to fight against a giant corporation like Lowe's would cost us more than the roof would ever be worth.
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1 comment
Anonymous
#1517776

Lowes replaced our roof while we were on vacation. When we came home, outdoor furniture was moved, black tar was on aluminum siding and trim on dors, things were broken, materials left all over yard.

Took three hours for us to clean it up. Kep claaing Lowes and they never get back to me.

Review
#1181617 Review #1181617 is a subjective opinion of poster.
Service
Lowes Roof Installation
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Construction Fraud
  • poor accountabilty
  • Roof Defect
  • Contract Breach
  • Installation And Product Issues
  • Roof Damage
  • Roof

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Details
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
Lowes - Missrepresented price of a store product - Rude and Disrespectful approach of store management
I reciently encountered a sistuation I never had before! My history includes over 30 years in sales and reciently served as a CAT Petroleum Engine National Major Account Rep. A couple of tid-bits of our philosophy was to serve our customers with high qualty and...
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2 comments
Anonymous
#1720273

The thing about President Trump is that you don't have to be a racist do decipher Dog Whistle politics. "The Donald" is so blatantly racist that any fool can see what he is and what he is trying to say. I am sure that he will win by a landslide in the next election, the Religious Right is a very powerful voting force.

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Review
#1555308 Review #1555308 is a subjective opinion of poster.
Cons
  • Missrepresentation of an advertised product
Reason of review
Poor customer service