Resolved Lowes Reviews
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Update by user Nov 13
I got a full refund for installation.
Original review posted by user Nov 13We bought a Bosch dishwasher. We needed the custom wood panel from the old dishwasher to be placed on the same size new dishwasher door. The installation team from Lowe's did a good job installing the dishwasher. They totally...
- Poor workmanship from contractor
Update by user Oct 27
They were very good at solving the problem at the Lowes store, the associate in appliances Lynn and the store manager credited my bank credit card and gave me the $100 off as stated on my coupon for my Lowes Card. They were very professional and cared about me as a...
- First impression of original sales person
- Knowledgeable employees in appliance department
- Good selection of products
- Customer service did not call bank
- Employees in customer service need more training
- Special offers advertised not valid
Resolved: Lowes in Rock Hill, South Carolina - Dishwasher I bought and paid to have installed is sitting in my livingroom
Update by user Oct 17
Installer came back at 7pm and installed
Original review posted by user Oct 17I bought a dishwasher and paid to have it installed. When they came to install, they said when they took out the old one that we didnt have the conversion kit to install it. Why when i bought this didnt the salesman not know that we might need this. He could have said you might need this, we would have picked it up and we could have returned it if not needed. Better yet why do installers come without the proper equipment. Will not shop here anymore.
- Called store cant get anyone to answer
Update by user Nov 09
Lowes helped push LG into getting a repair person out here. They were in touch to make sure it was completed.
That's about it. I have always bought from privately owned Appliance stores who care about what they sell and I will return to this practice!
Update by user Nov 09
Lowes did respond...
- Failure to meet commitments
Update by user Oct 24
I had to call FTC and make a claim. Then when I contacted Lowes to tell them what I did, I received a very unfriendly email back with more BS.
Then in 2 days my rebate was completed (amazing).
But then it took them 2 more weeks to get it to me. If anyone has the same...
- Everything customer relates
Update by user Aug 11
Not resolved. One Bali cellular shade remains on back order.
Had to make additional calls 8/9. Original order was 6/9. I am supposed to get a call back from Lowe's on Monday 8/11 with status of shade.
Do not order Bali products! Recommend that Lowe's stop offering Bali...
- Location and hours
- Phone system
Resolved: Lowes in Philadelphia, Pennsylvania - Mixed Experience
Update by user Jul 05
Since this initial “surprise”, I have checked other retail big box sellers and the same restrictions appear to be in effect. Accepting this limitation, buyers should be completely informed of this and can plan for the additional cost and do not open any connecting items.
However, I did not find this similar restriction with two local stores on delivery installation. It was strongly suggested to have new hoses, dryer power cord and non-plastic venting. Perhaps my situation was unique because I had recently replaced the various components from Lowes when remodeling the laundry room and to rebuy made no sense. I went back to my local Lowes and found them willing to work with me.
Again the issue is with the delivery/install process, outside service. Lowes gave me the needed 4” extender for the dryer and I declined the zero clearance venting. I went home installed the power cord, reversed the dryer door and inserted the vent. Unsure if a return call from the delivery/install would be made despite Lowes efforts.
Lowes again provided me a new set of hoses for the washer. Identical to the ones installed that was only 2 months old. A follow up call was made by another delivery/install team. They tried to hook up the washer, unsuccessfully.
The previous washer was 19 years old, a Whirlpool and used an anti-siphon connection at the stand pipe. The replacement GE would not seal/connect at the standpipe. They recommended a straight replacement standpipe. In discussion they had no awareness of having a trap to prevent sewer gas from entering the home.
It was obvious that their knowledge was very limited.
Told thanks and terminated the visit. I called a local plumber who successfully addressed the standpipe hook up.
Original review posted by user Jun 03I am taking this opportunity to share my recent experience with the purchase of major appliances, washing machine and electric dryer from Lowe’s. Reflecting on A Tale of Two Cities, “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair.” Lowe’s has a very extensive selection of major appliances, basically all the major brands and the pricing structure is either equal to prevailing market sector competitors or at a saving through a sale and/or promotion. A visit to my local store, Bensalem, PA provided us a comprehensive inventory for inspection and selection. The sales associate was knowledgeable and helpful in narrowing down based on our needs and criteria on technology. We were advised that the delivery would include installation through a 3rd party vendor and that Lowe’s discounted appliance parts with the major appliance parts. I advised that my washing machine hoses were bought at this store and was less than two months old. EASTMAN 2-Pack 6-ft L 3/4-in Hose Thread Inlet x 3/4-in Hose Thread Outlet Stainless Steel Washing Machine Connector (Model # 98506). There was no indication that this would be and subsequent install issue. I purchased a new Utilitech 3-Prong Gray Dryer Appliance Power Cord (Model # UTD100306) for the electric dryer and advised I have a zero clearance issue and am using a Lambro 24-in to 41-in Adjustable Periscope Dryer Vent (Model # L3006) previously purchased at this store and visual inspection indicates it is in perfect condition. Again I was not advised the 3rd party vendor would not install the electric dryer without the purchase of a new dryer vent. The appliances were purchased on 5/30/2019 with delivery scheduled on 6/3/2019. Today has been a major consumer snafu with the delivery hassle, failure to install, unsuccessful telephone conversations with the 3rd party delivery service and a return trip back to the local store seeking a resolution, short of returning the appliances. The delivery persons inspected the install location and immediately took exception with the dryer vent, despite inspection that it was clean in perfect working order. The next issue was with the relatively new stainless steel hoses. I even showed him the previous SS hoses sitting on my work bench. Not acceptable based on his instructions and contact with the delivery service office. He then indicated I needed another part, a Lambro 4-in Dia Aluminum Dryer Vent Extender (Model # L5003), because of the dryer offset on the back. I offered to drive over the local store and get the piece 10-15 minutes. Not acceptable because I wanted to use the existing dryer vent. Recognizing, I was unable to reason with delivery an interim request was made to install the electrical wire and reverse the door panel from left to right: to right to left. I would go to Lowe’s secure vent extender and complete the hook up. Again this was totally unacceptable to the 3rd party delivery service. Similarly I requested that they attach the drain hose to the washer and I would screw on the hoses. Again this was not acceptable. They started to “throw” the appliances back into the truck despite at least a dozen times my request to bring them into the house. Only after a major confrontation the appliances were brought into the house without installation. This is a WARNING to any potential customers that are contemplating a major appliance purchase. I found Lowe’s to have an excellent selection of products, knowledgeable sales associates, and very competitive pricing. But the delivery/install service is GROSSLY flawed. A review of the Internet reveals ongoing issues with Lowe’s 3rd party service. The reality is that Lowe’s has to find a new delivery/install service to remain viable in a competitive big box market place. Potential buyers should be aware of Appliance Delivery, Installation and Haul Away and the restrictions imposed on the “free service” https://www.lowes.com/l/appliance-delivery-haulaway.html?searchTerm=appliance%20delivery Common sense does not come into play, throwing away effective items, and incurring additional costs to satisfy the 3rd party delivery/installation insurable risk concerns. These add on cost is part of the purchase price when comparative shopping. Even more interesting is the 3rd party vendor’s position the parts must be in an unopened packaging to be considered new. How this is resolved remaining to be determined.
Resolved: Lowes in Naples, Florida - Baker Roofing Company
Update by user Feb 08
Lowe’s gave us a 25% refund
Original review posted by user Jan 09This is an update on my six month journey through *** with Lowe’s and Baker Roofing Company based out of Bonita Springs, Fl. Long story short. It took six months to get a new roof put on my house. The new roof was patched and repaired more than my 20 year old prior roof. I asked for a 25% refund from Lowe’s. Due to the fact that the roof was put on by a bunch of amateurs not professional roofers. I received the refund in a matter of days no questions asked. Guess they had a lot of complaints on Baker Roofing Company. I’m happy it’s over. I got my refund. Baker Roofing Company did the best they could to fix all the problems with the roof installation. Time will tell, how long it’s going to last.
Resolved: Lowes in Fredericksburg, Virginia - Spotsylvania Lowe’s
Resolved: Lowes in Cincinnati, Ohio - Shoddy Work Created Fire Hazard. Won't Complete Remodel
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