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Horrible, horrible customer service. Yes it is so bad I cannot understand how Lowes stays in business. We purchased a GE Electric Range on Jan 2 2018 from a salesman who, while pleasant, knew absolutely nothing about ranges. We knew more only because we had researched...
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2.3
#1179735
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Lowe’s in Palestine Texas giving me a run around.purchased a GE washer 11/25/17. Makes a terrible noise. Tried to put up with it . Called them 12/30/17 They say would bring me new washer. Called again 1/9/18 talked to manager. Suppose to deliver today. 1/23/18. No...
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Anonymous
Anonymous

Is this a top loading machine? Many of the GE machines have a shipping bar that secures the tub in place. Take a look at the lower sides of the machine. There is a ribbon of t...

I didn't like
  • Being given the run-a-round
  • Getting the run around from the customer service office
#1174816
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I bought a GE Washer and Dryer in August 2016 since then it has constantly not spun the clothes out. I called the protection plan and they have send 4 different technicians out and no one has fixed as yet. The latest one was out of Clarksville,Tn AV Repair Specialist...
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2.9
Product
I didn't like
  • Just delay and then delay some more
  • Evidently the so called specialist are not so
  • Customer service for protection plan very poor
#1160659
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Resolved

I won't go into long boring detail. I will just say that it is useless to contact customer care. I had three visits to Lowes in a row which not only resulted in not getting what I needed but left me feeling frustrated at the lack of knowledge and interest displayed on...
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Anonymous
Anonymous

Those pressure washers you buy at the box stores are crap. All of them.

Anonymous
1592PCFL

Lowe’s return policy state that Outdoor Power Equipment(including pressure washers), is 30 days. Unless you purchased the Lowe’s Extra Protection Plan, your issue is with the ...

#1144346
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Ordered a top freezer, bottom fridge appliance in cash July 14th, 2017. Paid for recycling of old freezer and delivery on July 20th, 2017. Nobody ever called me to confirm delivery time. I called at noon on delivery day, confirmed we were on schedule. Was told they had...
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2.0
I didn't like
  • Lack of calling us to confirm or change delivery
  • Lack of delivering product i paid for
#1077074
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I placed an order07/18/2017 Order #: 337343699 Invoice #: Order Total: $898.31 by calling and the rep was very pleasant. and she informed me that I would be receiving a call later that eve last night and I did not. the reason why I purchased this frig not just the...
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Anonymous
Gary

I can help . Avoid buying from Lowes. The delivery people are hideous.

Anonymous
Anonymous

You ordered this unit online. Online orders are not always up to date with inventory, and many times sell the display as valid inventory. Which most people don't like. There a...

3.5
I liked
  • Going to the store
  • Cashier very nice and friendly
  • Variety and quality of plants
I didn't like
  • Delivery prblems
#1076513
Reply to reviews

Resolved

Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost). I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2...
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4.3
I liked
  • Sales associates in the store
  • Floors themselves look great
I didn't like
  • That the leveling was not incl in the estimate
  • I have not recvd the 0 percent financing for 18 mos
  • No communication
#1069322
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Resolved

Lowes - Returns
I am very displeased with your return policy you hold here in Las Cruces, NM. My Husband and I are doing major addition to our home and purchase several items cash at your store and tried to return some materials that we didn't use and was denied the return. Though we...
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Anonymous
lowes.employee99578

i work at lowes and when it says valid recipit required it means you have done too many non recipit returns and it has blocked you out of our system to give you an instore cre...

Anonymous
Tommy

You get declined after so many returns without a receipt. It's part of the security system. Home Depot works the same way. I know this because I have worked at both.

4.2
#1055187
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Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowes - Lowe’s installed the fence incorrectly which voided warranty
Lowe's installed my Fiberon WoodShades fence with a 20 year warranty. 5 years later (2016) the fence composite covering is cracking and peeling. One post was not set in concrete and wind from a storms tore out three sections. Fiberon had me send pictures, Marie at...
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3.0
I didn't like
  • Disinterested personell
  • Customer dis-service
  • Warranty service
#1054404
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Contact Lowes

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
More
Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places -- one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the...
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Anonymous
Anonymous

Oh the great benefits of ordering online! Why would anyone do this? Obviously it is NOT a great idea to do it. Maybe a pizza.

1.0
I liked
  • Product
I didn't like
  • Customer service on returns from online ordering
  • Customer service
#1052606
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