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Resolved
1 comment
4.6
Details
I am taking this opportunity to share my recent experience with the purchase of major appliances, washing machine and electric dryer from Lowe’s. Reflecting on A Tale of Two Cities, “It was the best of times, it was the worst of times, it was the age of wisdom, it was...
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Anonymous
#1696321

It's an issue of liability. They have no real Idea of how old hoses and vents are. If they used the hoses and vents that were in place and a problem with them arose all too ma...

Author
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Review #1549715 is a subjective opinion of poster.
Resolved
2 comments
5.0
Details
This is an update on my six month journey through *** with Lowe’s and Baker Roofing Company based out of Bonita Springs, Fl. Long story short. It took six months to get a new roof put on my house. The new roof was patched and repaired more than my 20 year old prior...
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Anonymous
#1663484

Baker Roofing is a sorry *** company. Called about new roof leaking, wall and ceiling ruined. No damn response yet. Called weeks ago. Should go out of business.

Author
Location
Naples, Florida
Review #1444569 is a subjective opinion of poster.
Resolved
3 comments
3.2
Details
Thank you Dave. The Delivery Manager at the Spotsylvania Lowe’s for being such a jerk for the second time. You need to work on your customer service skills because you suck at them. You need training.I spoke to you twice on my deliveries, and the the way you spoke to...
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Anonymous
#1594137

Is that anywhere near Transylvania?

Author
Reason of review
Poor customer service
Review #1389954 is a subjective opinion of poster.
Resolved
6 comments
1.0
Details
Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed. Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes...
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Anonymous
#1661315

Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to ment...

Author
Location
Cincinnati, Ohio
Reason of review
Damaged or defective
Review #1323294 is a subjective opinion of poster.
Resolved
0 comments
3.0
Details
Received a damaged washing machine which was purchased new out of the box on 7/31/18 and after contacting the support team we were assured we would get another one to exchange. We did on 8/5/18 and it was also damaged from paint. Delivery team showed us a form stating...
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Author
Location
Columbus, Ohio
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$988
Preferred solution
Deliver product or service ordered
Review #1322913 is a subjective opinion of poster.
Resolved
0 comments
2.7
Details
Purchased a $250. Troy built string trimmer at a Lowes store I was close to. Went home and read customer reviews. Discovered that not only was that model discontinued, it had horrible reviews. The following day I went to the Lowes that was much closer to my home. They...
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Author
Location
Maplewood, Missouri
Pros
  • Selection
Cons
  • Manager response
  • Lack of training employees
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Let the company propose a solution
Review #1316035 is a subjective opinion of poster.
Resolved
2 comments
3.4
Details
I just picked up my John Deere mower that I bought on June 29 2018 Got it Home had a flat tire and a dead battery. You would think paying $1600 for a riding mower the tire shouldn’t been flat and have a dead very pissed
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Anonymous
#1516921

Lowe's does not assemble JD tractors. They aren't allowed to do so. Instead an outside vendor comes in for assembly. So yes, they wouldn't have known. Be content they're willi...

Author
Location
Zanesville, Ohio
Reason of review
Damaged or defective
Review #1296368 is a subjective opinion of poster.
Resolved
0 comments
Horrible, horrible, horrible, we are now Home Depot shoppers!!! I have had two sheds installed in my backyard, neither of them are functional, they received payment 3 months ago and I still have two sheds sitting in my backyard that are not useable!!! Everyone keeps...
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Author
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Hire someone to install the thing that actually has a brain and compensation for my lost wages for taking off so many times for this wreck!!
Review #1289100 is a subjective opinion of poster.
Resolved
0 comments
3.2
Details
I needed to special order decking materials, and Lowes sent me an email with a delivery date of June 16 - not to the store, but to me. The local store was to receive it June 14. When I called to ask where I was in the expected delivery - I was told that it would not be...
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Author
Location
Trotwood, Ohio
Cons
  • How they have handled this situation
  • Delivery service did not show up when scheduled
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Price reduction
Review #1281461 is a subjective opinion of poster.

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Resolved
9 comments
Lowes - They Really Mulched It Up
Purchased 12 bags of mulch online at 3PM yesterday and went to pick it up after work. They were out even though they sold it to me 3 hours before. I can live with that. The problem was the smart *** employee who wanted to argue with me. This was the same kid that...
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Anonymous
#1510851

"......spent at Menard's where I can save big money and not put up with ***"............................so why did you go to lowes????? so what empl wants to move 12 bags of d...

Author
Reason of review
Poor customer service
Loss
$25
Preferred solution
fire Employee
Review #1279159 is a subjective opinion of poster.