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Lowes said it was my fault because the photo I provided was not proof. When we went to store with photo, no one offered to address the problem and never called to resolve the issue. We had our original shower tile man repair broken tile and presented the bill to Lowes....
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2.0
I didn't like
  • Install contractors are incompetent
#1236634
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Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
Lowes - Carpet Not In Since January 2018. It's March 2018.
I purchased carpet at Lowe's January 6, 2018, for the living room, dining room, stairs, hallway and three bedrooms. The day before the install for President's Day in February of 2018, I was notified by the installation company there was not enough carpet to complete...
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Anonymous
Anonymous

While the carpet has been installed, there is still some variation in the carpet between rooms. However, each room is cohesive. I would have preferred to have all the carpet m...

#1212156
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Horrible, horrible customer service. Yes it is so bad I cannot understand how Lowes stays in business. We purchased a GE Electric Range on Jan 2 2018 from a salesman who, while pleasant, knew absolutely nothing about ranges. We knew more only because we had researched...
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2.3
#1179735
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I was trying to buy a refrigerator but needed a very specific size which I couldn't find at 3 of my 4 local stores. Though their in-house systems showed each of the stores had at least one of the one I wanted, none of them actually had them (and were ubable to get...
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3.9
#1177587
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Lowe’s in Palestine Texas giving me a run around.purchased a GE washer 11/25/17. Makes a terrible noise. Tried to put up with it . Called them 12/30/17 They say would bring me new washer. Called again 1/9/18 talked to manager. Suppose to deliver today. 1/23/18. No...
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Anonymous
Anonymous

Is this a top loading machine? Many of the GE machines have a shipping bar that secures the tub in place. Take a look at the lower sides of the machine. There is a ribbon of t...

I didn't like
  • Being given the run-a-round
  • Getting the run around from the customer service office
#1174816
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I bought a GE Washer and Dryer in August 2016 since then it has constantly not spun the clothes out. I called the protection plan and they have send 4 different technicians out and no one has fixed as yet. The latest one was out of Clarksville,Tn AV Repair Specialist...
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2.9
I didn't like
  • Customer service for protection plan very poor
  • Evidently the so called specialist are not so
  • Just delay and then delay some more
#1160659
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Resolved

I won't go into long boring detail. I will just say that it is useless to contact customer care. I had three visits to Lowes in a row which not only resulted in not getting what I needed but left me feeling frustrated at the lack of knowledge and interest displayed on...
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Anonymous
Anonymous

Those pressure washers you buy at the box stores are crap. All of them.

Anonymous
1592PCFL

Lowe’s return policy state that Outdoor Power Equipment(including pressure washers), is 30 days. Unless you purchased the Lowe’s Extra Protection Plan, your issue is with the ...

#1144346
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Ordered a top freezer, bottom fridge appliance in cash July 14th, 2017. Paid for recycling of old freezer and delivery on July 20th, 2017. Nobody ever called me to confirm delivery time. I called at noon on delivery day, confirmed we were on schedule. Was told they had...
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2.0
I didn't like
  • Lack of calling us to confirm or change delivery
  • Lack of delivering product i paid for
#1077074
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I placed an order07/18/2017 Order #: 337343699 Invoice #: Order Total: $898.31 by calling and the rep was very pleasant. and she informed me that I would be receiving a call later that eve last night and I did not. the reason why I purchased this frig not just the...
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Anonymous
Gary

I can help . Avoid buying from Lowes. The delivery people are hideous.

Anonymous
Anonymous

You ordered this unit online. Online orders are not always up to date with inventory, and many times sell the display as valid inventory. Which most people don't like. There a...

3.5
I liked
  • Variety and quality of plants
  • Going to the store
  • Cashier very nice and friendly
I didn't like
  • Delivery prblems
#1076513
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Contact Lowes

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Resolved

Where do I start? Estimate did not incl leveling compound which ended up being another $800 (almost). I was told from the beginning that if I got the Lowe's card it would be 0% financing for 18mos to have flooring installed, still waiting on the 9% financing for 2...
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4.3
I liked
  • Floors themselves look great
  • Sales associates in the store
I didn't like
  • That the leveling was not incl in the estimate
  • I have not recvd the 0 percent financing for 18 mos
  • Supervisor in the installation dept
#1069322
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