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Lowes review: Shop at Home Depot- they actually care

1.8
Details
"Clearance items" being sold and advertised at full price. Website routinely lists items available for purchase and they are completely out of stock and will not to be restocked. Letter sent to their President received no response.
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Review
#1723728 Review #1723728 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$1
Preferred solution
Let the company propose a solution
Tags
  • Lowe s Sucks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.0
Details
Lowes review - Don't trust them
Lowes review - Don't trust them
Door purchase and install - From the first day installed door had mold that was not flush & and scratched but thought this was cosmetic. The door sounds like Velcro is ripping Everytime you open it (we thought this was because it was new but it's been 5 months and...
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Review
#1718028 Review #1718028 is a subjective opinion of poster.
Service
Lowes Door Installation
Pros
  • Store is clean
  • Staff primary reason i go there
Cons
  • Warranty implied bit not through them
Reason of review
Damaged or defective
Loss
$599
Preferred solution
Let the company propose a solution
Tags
  • Door Purchase And Install
1.7
Details
Before visiting a Lowes store to buy a dishwasher here in Miami, we wanted to find out whether their installer would hard-wire the connection required in our case. Calling the Lowes helpline, the Albuquerque-based representative said yes. To confirm, I went to the...
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1 comment
Anonymous
#1782239

What have you been told that was wrong? When you install a dishwasher it is either installed with a cord to plug it into a wall or wired directly (hardwired).

Your question to their call center is if they would hardwire the installation and they will. You neglected to ask the question of whether they would run the wire from your electrical box to the dishwasher. The website says they will connect the dishwasher to an existing power supply line which they will do, either with a plug or hardwire.

The store told you that you would need to hire an electrician to run a wire to your electrical box which is also correct. Everything you have been told by Lowes is correct, why are you complaining?

Review
#1716388 Review #1716388 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Better presentation of information by helpline person + webpage
2.4
Details
Bought a dishwasher. The sign on it said installation $125. They DIDN'T disclose that I'd have to pay another $71 for a building permit and have a city inspector come out. Home Depot, and others, don't do that; only Lowe's. Found out after. That's misleading...
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7 comments
Anonymous
#1782349

I received a call from Lowe's today. They'll be refunding the permit charge in full.

Be aware that the same dishwasher is selling for the identical price at Home Depot WITHOUT the permit and Best Buy offers it at the same price with FREE INSTALLATION.

I'm sure there are other Big Box stores that have similar offers. The "learn" here is to shop more carefully.

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Review
#1713966 Review #1713966 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.4
Details
I BOUGHT A SAMSUNG FRIDGE IN 2017 WITH LOWES WARRANTY, WITH MY MILITARY DISCOUNT (WHICH THEY DO NOT GIVE ANYMORE WHEN ITEM IS ON SALE) FOR OVER $2400. I HAVE HAD SERVICE 4 TIMES ON THE ICEMAKER (5TH TIME THIS WEEK) WHEN I CALLED LAST WEEK FOR MY 5TH SERVICE CALL & THE...
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1 comment
Anonymous
#1779762

What does your being a Veteran have anything at all to do with this complaint?

Review
#1712274 Review #1712274 is a subjective opinion of poster.
Pros
  • Variety
Cons
  • Are all about the almighty dollar
Reason of review
Warranty issue
Loss
$2200
Preferred solution
THEY WILL NOT HONOR WHAT I WAS TOLD BY WARRANTY REP SAM

Stop shopping LOWES

1.6
Details
lowes could care less about there people.all they are worried about is the dollar.thats why when you go there you can never find anyone to help you.and thats why i go to ace hardware where the people know how to help you.if you need building supplies there is home depot,custom builders supply and others.
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Review
#1711912 Review #1711912 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
1.7
Details
I purchased a water heater 6 years ago with an 8 year extended warranty. However, Lowe's purged their system 5 yrs ago and lost all my receipts and Product Protection Plan (PPP) information. I sent them my copies of the PPP and one representative offered me a onetime...
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1 comment
Anonymous
#1777970

Sounds like another whiner that can't take responsibility for their own actions. Why do you expect store to keep track of your receipts?

You should have file your receipt and warranty away. If you had, you could easily provided the proof of purchase they need to process a claim.

Grow up and take some responsibility for your inability to keep your own records. Bet Home Depot will want a copy of your receipt as well if you need to file a claim in the future.

Review
#1708992 Review #1708992 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • First impression of original sales person
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$908
Preferred solution
Full refund
Tags
  • Poor management skills
  • Defrauding Customer
  • Worthless Warranty
1.8
Details

Update by user Nov 13

I got a full refund for installation.

Original review posted by user Nov 13

We bought a Bosch dishwasher. We needed the custom wood panel from the old dishwasher to be placed on the same size new dishwasher door. The installation team from Lowe's did a good job installing the dishwasher. They totally...
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Resolved
Review
#1707086 Review #1707086 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Cons
  • Poor workmanship from contractor
Reason of review
Poor customer service
Preferred solution
Give better customer service. Hire good installers who won't cut corners and *** the job.
Tags
  • bad service
  • Lowes Shoddy Work

Lowes review: Dont buy carpet

2.2
Details
I bought a 46X12 piece of carpet, padding, strips and was never told by sales person that there was free installation until I questioned something on the bill at customer service who told me they should owe money back. After sending me to talk to the carpet dept. manager that rudely told me it was my flat because he had only posted one poorly placed sign. What really makes me mad is I walked across the store and returned to the same area they had added eleven new signs this proves they knew they were wrong
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Review
#1706804 Review #1706804 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lowes review in Nanaimo, British Columbia: DON"T GO

1.8
Details
We went into pick new flooring at 25% off and 50% off installation which was all discussed with Jason at Lowes in Nanaimo BC. My husband went in today to get final quote after spending $60 for measuring and was told that our so called 50% off flooring had changed to @.2.25 per square foot instead of $1.40. Cost started at 2.80 and was reduced to 1.40 after 50% off. WHAT ????. Answer from Jason at store was "well Lowes needs their cut" Are you kidding me???? Oh yes and look out for all the added fees they don't tell you about as well when you first go in.
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Review
#1705585 Review #1705585 is a subjective opinion of poster.
Service
Lowes Flooring Installation
Reason of review
Not as described/ advertised
Loss
$1000
Preferred solution
Price reduction