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Lowes in Columbus, Ohio - Had person here to fix blinds. Two still not right.

2.0
Details
If they just send me paperwork, I can fix the blinds myself. There are small silver pieces that fall out and must move because then they become crooked upon lifting.
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Review
#1674743 Review #1674743 is a subjective opinion of poster.
1.8
Details
We care/No care, I cannot tell you how disappointed we are with the flooring dept and the management at the facility above. We were supposed to have flooring estimate over a week ago. We have been to the store 4 times and 6 calls. 1. We started with David in the...
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Review
#1671854 Review #1671854 is a subjective opinion of poster.
Reason of review
Order processing issue

Lowes in Omaha, Nebraska - Refrigerator doesn’t work properly

1.8
Details
In the middle of August (18) Our refrigerator quit working properly, they have been out several times and it still does not work right. (Oct 4). We bought the extended warranty. I plan to tell friends and neighbors do not buy from Lowe’s. What would you do! Dennis
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Review
#1671448 Review #1671448 is a subjective opinion of poster.
1.7
Details
My husband and I are reasonable people and don’t like to complain, but with that being said we are very dissatisfied with how the Riverton Utah Lowe’s has handled our whole situation. We went in this last Labor Day to order carpet as we knew they had some good deals....
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1 comment
Anonymous
#1756757

Yeah, but there are No guarantees that Home Depot will be different.

Review
#1669398 Review #1669398 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Crestview, Florida - Local Lowe's store is a total joke

1.9
Details
The store employees are unknowledgeable, grumpboxes. The store has downsized so they no longer carry supplies for the DIY person, only to contractors. I recently ordered two major appliances, having them sent to the store for me to pick up, and was able to obtain information on shipment and delivery that the store could, or would not acknowledge. Almost making it appear as though accepting the delivery meant that they had to "go to work". They did not want me to pick them up for another 5 days after delivery. Really? Does it take that long to unload the truck and log them into the system?
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Review
#1663793 Review #1663793 is a subjective opinion of poster.
Pros
  • Selection
  • Lots of online appliances
  • Variety
Cons
  • Untrained salesperson
  • Lack of customer service
  • How my order was handled
Reason of review
Poor customer service
Preferred solution
Hire better managers/employees. Start carrying more products in store for everyone, not just rich contractors.

Lowes - Incompetent

1.8
Details
Rudest customer service ever! Burleson Lowe's staff is absolutely incompetent. It wasn't the first time I had problems with them. Who do they think they are? Very condescending, and absolutely no help at all. It seems like the left hand has no clue what the right hand is doing. I just cancelled my order and shop at Home Depot.
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Review
#1663738 Review #1663738 is a subjective opinion of poster.
Reason of review
Poor customer service
2.2
Details
Took out a three year warranty and paid extra to have my old refrigerator taken for recycling. The ad sad nothing about a "panel". No confirmation was sent in the mail about the transaction but a few days ago the notice for delivery for today came. I didn't not scroll...
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1 comment
Anonymous
#1753537

Never had a problem at Lowe's, one of the few places that give a Veterans discount. I am a service connected disabled veteran, I would shop at Lowe's before I would set foot in a lot of other stores, hd, wally mart, ect.

Review
#1663654 Review #1663654 is a subjective opinion of poster.
Cons
  • Store management
  • Loss of time
  • Food spoiled
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
  • Lowe s Fails Customer

Lowes - Horrible time buying paint to match

2.3
Details
I tried to match paint to a wall. The first paint I bought didn’t match. I was told my sample was too small. Brought in bigger sample and bought more paint. It still didn’t match. Bought more paint and that didn’t match. Then I was told you can’t match up old paint. Total waste of money. I went to Home Depot and bought paint that matched perfectly.
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Review
#1660843 Review #1660843 is a subjective opinion of poster.
Product
Reason of review
Bad quality
Loss
$42
2.2
Details
I returned some light switches I told the employee I didn’t have receipt ( sales R S 1524LA1 1201736 trans 16165073 ) another associate came over started opening boxes checking to see if they were correct items , I didn’t even think to do that she said these two are in...
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1 comment
Anonymous
#1751508

Simply bring your receipt with you when you want a refund to go smoothly. Anyone who is actually a customer and paid for product will receive a receipt. With the amount of shoplifting that happens now, any return without a receipt will be treated with suspicion.

Review
#1660806 Review #1660806 is a subjective opinion of poster.
Pros
  • Good selection of products
Cons
  • Nothing solved
Reason of review
Poor customer service
Preferred solution
Educate your employees their actions hurt customers

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes in Hanover, Pennsylvania - Three times looking for great stuff no luck I'll be going to home------for my shopping

2.2
Details
Three different times I tried to look up great stuff couldn't find the product, can't tell how long I spent looking . lucky for me l live near hanover,pa. Guess who is next door, yep you guessed it.home--------.
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1 comment
Anonymous
#1751511

You are in a big store. Did you bother asking anyone where it is stocked?

If you don't ask, you may be in the same situation at other big box stores. I suggest you go to a store like ACE where someone will take you to it.

Review
#1660322 Review #1660322 is a subjective opinion of poster.
Pros
  • Shopped at lowes for years
  • That should tell you something
Tags
  • Website Sucks