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Lowes - RUN!!!

1.9
Details
Laid new carpet over old pad,damaged furniture,walls and doors. Wrong cuts, short material 3 month ordeal. Service Pro is Lowe’s subcontractor. $1000 to repaint, furniture not repairable.After a month Lowe’s offered $500. My attorney will be in touch.
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Review
#1627911 Review #1627911 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
Tags
  • Shoddy Workmanship
  • Run From This Place
2.0
Details
I had Lowes design my kitchen cabinets for a new build. Last week I called to get a date for a measure prior to the install. I never heard back. I called Monday and was told the kitchen cabinet person was off work and to call Tues. I called Tuesday and no answer, left...
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Review
#1624025 Review #1624025 is a subjective opinion of poster.
Pros
  • Kitchen design person was knowledgable
  • Variety of products
Cons
  • He doesnt get back to you at all
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Incrediblely Poor Communication
2.3
Details
Order placed & paid for on 6/9/2019. 3 Bali Verticals were delivered & installed on schedule in early July. Remaining item, cellular shade for arch window, remains on back order. I have heard various reasons from Lowe's staff regarding the last item that remains on...
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5 comments
Anonymous
#1731136

Why are you complaining about Lowes? They don't make shades. Who makes the shade you are waiting for? Your complaint should be with them. The only information Lowes can give y...

Review
#1619674 Review #1619674 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$129
Preferred solution
expedite install or offer refund : get to purchase another brand
2.0
Details
I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty. I was told by...
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3 comments
Anonymous
#1727816

you have an issue with Samsung here and not Lowe's. They didn't manufacture the refrigerator so how are they responsible for the quality of it? And the extended warranty is fr...

Review
#1613472 Review #1613472 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes - Products on line are never availble in store or delivery in my area.

2.3
Details
Last month I went to a store 20 miles away to buy fertilizer. Lowes web site claimed it was available. It was not. An employee told me there is none. Another told me Lowes updates it records once a week. Now I want to buy Compost as shown on line. There is none available in my state.
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Review
#1611362 Review #1611362 is a subjective opinion of poster.

Lowes in Deer Valley, Arizona - Awful carpet purchase

1.9
Details
We went and purchased bamboo flooring and carpet at Lowes !what a nightmare from the measuring to the install .The communication between the installer and Lowes was pathetic to say the least.The management did give us $50 off big deal .So it boils down to this We have made our last purchase from them
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Review
#1607474 Review #1607474 is a subjective opinion of poster.
Pros
  • Used to love shopping there
Cons
  • Poor communication
Reason of review
Problem with delivery
Preferred solution
Full refund
2.0
Details
Still waiting on Corp. To return call on follow up on mistreatment on phone conversation, stating on 3rd. Call for Refrig. Due to poor troubleshooting by a company having a young guy do a job without using tools& or volt meter etc...... Taking vendor side over customer...
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3 comments
Anonymous
#1721666

Lowes doesn't service appliances, they sell them. If the service occurs during the manufacturers warranty your complaint would be with the manufacturer. If you purchased an ex...

Review
#1599574 Review #1599574 is a subjective opinion of poster.
1.8
Details
In 2012 which was only a very small carpeted area so I thought I would replace it. It ends up being way worse than what it was before this carpet that they installed with supposed to cost $700 find it really cost $1,000. It started creasing in the middle it was not...
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1 comment
melodyk29
#1721419

Do the right thing a refund or a new carpet with installation

Review
#1598788 Review #1598788 is a subjective opinion of poster.
Reason of review
Bad quality
2.2
Details
We brought a GE washer & dryer June/26/19. We decided on that combination because we was told by the salesman we would get a rebate from GE & 1 from Lowes. We spent$1355.16 on the 2. I filled out rebate sent them both in only got an e.mail from the rebate center saying...
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1 comment
Anonymous
#1721287

Always look closely at the rebate forms for appliances. Make sure the specific model num bars you are purchasing are included before you make a purchase based on the rebate.

Review
#1598070 Review #1598070 is a subjective opinion of poster.
Pros
  • Able to use my lowes credit card and get a discount
Cons
  • Salesman unprofessional and uneducated
Reason of review
Poor customer service
Loss
$110
Preferred solution
Educate your sales people so they know what they are talking about

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions

Lowes damaged applicances. Refused delived. Two weeks, still no refund.

1.8
Details
Damaged appliances delivered. Not hidden damage of boxed appliances. They were out of box, on truck. Packing ticket even noted that appliances damaged. Appliance order refused. It have been almost 2 weeks, and I am still waiting for refund!
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Review
#1595374 Review #1595374 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund