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Lowes - Poor installation service

2.6
Details
Signed to have carpet installed over a month ago and still have no carpet. I will be making the second payment on carpet I don’t have! The last excuse from the installer is there forklift broke down. When asked why they didn’t rent one they said “ we didn’t do that “ Why Lowes would continue to use such a company is beyond me.
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Review
#1678883 Review #1678883 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Loss
$200
Preferred solution
Deliver product or service ordered
3.1
Details
Lowes - Deceptive Advertising
Lowes - Deceptive Advertising
I reviewed Lowes weekly on-line ad and they had paint on sale starting at $22.98 per gallon. When I went to the local Lowes, I went into the paint department and grabbed a one gallon can of the exact paint list by photo in the ad. Under where the cans were it had a...
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3 comments
Anonymous
#1751666

It's not their fault you don't understand how to read. The paint STARTED at 22.98.

That means the lowest quality FLAT paint.

The price goes up depending on brand and finish. Satin, eggshell, and semi-gloss all increase in the price.

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Review
#1659460 Review #1659460 is a subjective opinion of poster.
Pros
  • Convenient location
Cons
  • Rude customer service person
Reason of review
Pricing issue
Preferred solution
Removal of the customer service person for being so arrogant.
Tags
  • On line advertisement

Lowes in Stoughton, Massachusetts - Impossible rebate

3.2
Details
Once again Lowes rebate center said on line paperwork submission was incorrect. This has occured before and resubmitting same detailed info comes back product (paint) and now washer/dryer arenot elgible! Why are we given rebate info at purchase only to have it said to be wrong. A system which is difficult to use is not worth the trouble. No more rebates. No more Lowes.
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Review
#1653306 Review #1653306 is a subjective opinion of poster.

Lowes in District 4, Mississippi - Inferior metal roof panels

3.2
Details
Lowes - Inferior metal roof panels
Lowes - Inferior metal roof panels
We bought a lot of metal roof panels and installed them our selves. They were excellent at first but within one year we started noticing rust in different areas of our roof. No trees or build up of debris so that has not caused the problem. Also we bought the best that they offered so it was not a cheap price just cheap quality. Never again total waste of money. Now we have to find a way to remove the rust cause it looks horrible. My advice is to purchase from place like Reid's Metal if you have that option where you live. I know we will.
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Review
#1647848 Review #1647848 is a subjective opinion of poster.
Pros
  • Lower prices
Cons
  • Poor quality
  • No warranty on certain items
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
2.7
Details
My husband and I have probably spent over $30,000 with Lowes over the last 4 years (Siding and windows) and I've always thought they were pretty honest, but my resent experience with them has but a bad taste in my mouth. We recently took on the job of remodeling our...
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Review
#1646296 Review #1646296 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$35
Preferred solution
Let the company propose a solution
Tags
  • Ceramic Tile
2.5
Details
The worst experience ever. Salesman ordered DISCONTINUED laminate flooring. He neglected to notify me of this. After 2 weeks of not being called to schedule installation I had to find this out myself. Then the Installation Dept. Manager obtained discontinued laminate...
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Review
#1638921 Review #1638921 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1605
Preferred solution
Full refund
3.0
Details
Refrigerator delivered on Thursday, August 15, at condo in Panama City Beach, Fl. My manager accepted, and called me shortly thereafter ( I was enroute back to Louisiana), that there was some kind of shadow on the freezer door, but no indention, scratch, etc. I need...
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1 comment
Anonymous
#1737152

Did the shadow move every time your manager moved. Suggest that they put the light source between them and the refrigerator and see if the shadow goes away.

Review
#1631756 Review #1631756 is a subjective opinion of poster.

Lowes in Saint Marys, Georgia - Window and vinyl siding

2.8
Details
This job started 5/22/19 and still isn't complete. Windows were mismeasured and improperly sealed. Since May the contractor has only shown up 8 days to work. No call no shows caused me to complain to lowes. Requested a different contractor and was told he was the only one in my area that does siding for lowes. This project is still incomplete and no one from store manager to project manager to regional managers talk to one another. I call and they say I thought the job was complete.
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Review
#1622359 Review #1622359 is a subjective opinion of poster.
Pros
  • Varity
  • Wonderful floor and door contactors
Cons
  • Contractors lowes use for siding
Reason of review
Not as described/ advertised
Loss
$17000
Preferred solution
Deliver product or service ordered

Lowes in Richmond, Virginia - Bait and Switch

2.8
Details
Went to Lowe's to get a Microwave. Appliance guys said it was 12 month interest deferred but he did not check me out. Had to go to the Customer Service, checked out there and asked for the terms the other guy told me. This guys said ok, put on my Lowe's cc but when checked with the CC company, it was not interest deferred. The fraudulent thing was they had the nerve to said it was 12 month interest deferred at the time of purchase and said it did not show on the receipt but it would on my account and turned around and denied it afterward... they really suck now. They would do whatever to get the sale and will not stand behind what they said. Avoid!!
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Review
#1615740 Review #1615740 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Honor what they said.. get me the financing terms

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
3.0
Details
Angry I was told by local customer service that I would have to go online to order my water heater Online. When I went online, I could not pick up this water heater at my local store. Shipping was $114.00.When the installer opened the carton, the top was badly...
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2 comments
Anonymous
#1727962

It always *** me off when something is advertised as being absolutely free and then they want you to pay shipping and handling charges that are as much as you could buy the item for in any store.

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Review
#1613167 Review #1613167 is a subjective opinion of poster.
Pros
  • Good selection of products
Cons
  • Overcharging for deliver
  • Overcharging for deli
Reason of review
Return, Exchange or Cancellation Policy
Loss
$114
Preferred solution
Full refund