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2.8
Details
Missed several commitments. We were told the contractor would be in the next day to work on tear down of existing wall in order to move ahead with electrical hook up. Never showed and never called. Showed up 2 days later. 1 week later, the electricians showed up, they...
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Review
#1724415 Review #1724415 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Do not hire lowes for reno's
Loss
$3500
Preferred solution
Price reduction

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Verified Reviewer
2.6
Details
Looked on line for tile, person picked the one she wanted. I went to store and asked to see it, they couldnt find it, said maybe it was way up high ?!?. Went to another lowes and spent 10 minutes trying to be helped, got disgusted so i left. Kept looking , but the...
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Review
#1722064 Review #1722064 is a subjective opinion of poster.
Cons
  • Going downhill fast
Reason of review
Order processing issue
Loss
$173
Preferred solution
Full refund
3.0
Details
The lady at the customer service desk (name starts with an A) was rude to customers on phone looking for assistant. I I went in to purchase an item for work to be picked up later and observe the CS associate being short and ill on the phone with a customer looking for...
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Review
#1721950 Review #1721950 is a subjective opinion of poster.
Reason of review
Poor customer service

Lowes review: Shop elsewhere

2.8
Details
Ordered and paid for a washer and dryer online. Units were delivered one week later. I was told my invoice was online. Submitted appliance rebate form online with invoice number and order number as requested. Received notice that I did not show evidence o purchase. Called and they said it was glitchy and I need to submit paper copies. Did and was refused as my online documentation was apparently not enough. Very frustrating on a $1000 purchase.
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Review
#1717945 Review #1717945 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised
Tags
  • Rebate Not Satisfied

Lowes review in Center, Indiana: Beware

3.1
Details
I purchased a air compressor today 11/16/2019 went to use my VA (10%) discount on $279.00 item they only gave me $ 13.99 off. Said they decide how much you get off. Should have been $27.90 off so they advertising 10% off for Vets is false advertising .
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2 comments
Anonymous
#1778123

Was this the $309 air compressor that is on sale for $279? If you look at their discount it says you get 10% off their regular price. If it was the sale priced compressor you are lucky they gave you any additional discount at all.

Machele
#1778088

Contact Lowe's corporate. They have a website and complain direct to them. You may have gotten a cashier unfamiliar with basic math and how to calculate percentages---not unusual for anyone graduating from a public school.

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Review
#1709571 Review #1709571 is a subjective opinion of poster.
Product
Kobalt Air Compressor
Pros
  • Past military discount terms
Reason of review
Pricing issue
Loss
$16
Preferred solution
Let the company propose a solution

Lowes review in Anderson, South Carolina: Shop elsewhere

3.3
Details
had a trane heat pump installed by lowe's. it stopped working one day 20 months later. went to lowe's and they said "you're on your own." got another company to take a look at it. they said it was improperly installed in 2 places. got charged $80. had a hot water heater installed by lowe's 4 months ago. about 2 days later noticed some water in the pan underneath the heater. didn't think much of it because there was a sump pump anyway. abother week goes by and there's more flooding. turns out the lowe's installer put in a pipe that was cracked. i replaced the pipe and it cost me about $8 including price of PVC glue.
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Review
#1706508 Review #1706508 is a subjective opinion of poster.
Pros
  • Fair prices on decent products
Cons
  • Installation has left something to be desired
Reason of review
Problem with delivery
Loss
$88
Preferred solution
Deliver product or service ordered

Lowes review in Seneca, South Carolina: GO TO SOME OTHER STORE

3.0
Details
I;VE HAD THE LAST PART FOR MY KITCHEN ON ORDER FOR ABOUT 3 MONTHS. I DON'T HAVE IT AS OF THIS DATE 11-08-19,NOW THEY TELL ME IT WILL BE IN 11-13-19. I TOLD THEM IF IT'S NOT THEY NEED TO GET ALL THE REST OUT OF MY HOUSE!!!!
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Review
#1703024 Review #1703024 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
2.8
Details
They have changed from their wonderful 10% discount to 5%, and that's if their is no promotion/sale on the item!! Have bragged about Lowes for years; now they are right along side with the other huge 'big box store'. I was loyal to Lowes because of the difference in...
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2 comments
Machele
#1771839

Now you see one of the "tricks" stores play on you when you fall for buying their extended warranties. At least, it appears you were able to take advantage of it to a certain extent.

Best to save your money and not buy the extended warranties in the first place. As for Lowe's reducing the vets discount---a sign of the cost-cutting being done by any corporations.

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Review
#1698313 Review #1698313 is a subjective opinion of poster.
Reason of review
see comments
Loss
$600
Preferred solution
Reinstate Veterans 10% discount; if first product defective, original warranty with new date should transfer.
Tags
  • Veterans Discount

Lowes review in Winter Haven-Auburndale, Florida: Very bad today at winter haven store after years as veteran

2.8
Details
refused to honor my veteran discount on purchase of a damaged appliance (freezer)so after many years I will take my business elsewhere,most likely home depot.i can not believe how much of my time was wasted today at winter haven lowes store ,but never again.i was already at the cashier checking out
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1 comment
Anonymous
#1768452

Yet another vet complaining about a discount that doesn't exist. Take time to understand what their discount covers.

You get a discount on regular priced items. I can pretty well assure you that the price had already been discounted which means it didn't qualify for the veterans discount.

Review
#1691583 Review #1691583 is a subjective opinion of poster.
Cons
  • Not honoring veterans properly any longer
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • refused military discount

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Lowes Products and Services Reviews

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Latest Question

Lowes Questions
3.0
Details
I purchased a Troy-Built Tiller from Lowes 1 1/2 years back and added the $99 extended warrenty thinking that it would protect me if the machine ever broke down. (Now lowes no longer sells this particular brand of machine but that should not matter.) When the...
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1 comment
Anonymous
#1763359

You won't find many warranties that cover consumer damage. They cover defects that arise over time.

Review
#1682737 Review #1682737 is a subjective opinion of poster.
Product
Troy Bilt Tiller
Reason of review
Warranty issue
Loss
$99
Preferred solution
Full refund