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Lowes - Incredible poor install

3.7
Details
Lowes installs are subbed out. They do this to protect themselves. This are a big company that will beat you down with complication. Did you pay everything up front? Did you sign a contract that you didn't read? It means that they are not responsible. Ask how they choose there contractors. Ask what training the go through. They will tell you ,its all guaranteed. Pellas guarantee, is if the install is acording to their specs. Lowes install won't meet that requirement, so they are clear of their guarantee. I paid $17,000 in April 2019 this is Oct 2019, still waiting. Run Run Run.
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1 comment
Anonymous
#1756962

In everything in life you need to read contracts. You and only you are responsible for that.

Review
#1671127 Review #1671127 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$3500
Preferred solution
Price reduction
Tags
  • reliabilty

Lowes - The customer service representative made me more frustrated

4.2
Details
My repair appointment time was rescheduled, once the repair guy arrive the work order was not correct
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Review
#1668905 Review #1668905 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes in High Ridge, Missouri - Close account

4.4
Details
Account is closed promptly and courteously
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Review
#1665816 Review #1665816 is a subjective opinion of poster.

Lowes in Cantonment, Florida - Rebate Expired

3.7
Details
I purchased just under $800.00 worth of paint from Lowe's because of the rebate. There were other paint stores having sales, but the rebate was the better deal percentage-wise on the purchase. I went online to get my rebate, only to find out the rebate had expired before I could redeem it. 30 days is not long enough to claim a rebate, when most organizations provide 90 days. Next time, I'll buy elsewhere to get a direct discount, even if is less than what is offered at Lowe's.
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2 comments
Anonymous
#1751873

Why isn't 30 days long enough to claim a rebate? If you hadn't bothered to claim it within 30 days you would probably have forgotten about it after 90 days and still complained. Not their fault you are a procrastinator and couldn't file your rebate in a timely manner.

Anonymous
#1752417
@Anonymous

I guess you didn't read my comments...I filed it 2 days after purchase. Have a great day

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Review
#1660890 Review #1660890 is a subjective opinion of poster.
3.7
Details
Myself and a neighbor purchased freezers on Thursday 09/19/2019. We set up delivery for the same day 09/22/2019. Given a delivery time anywhere from 8am to 4pm. Received a confirmation email on 09/21/2019. Stated we'd get a phone call within 2 hours of delivery. At...
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Review
#1660551 Review #1660551 is a subjective opinion of poster.
Cons
  • Delivery
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes - Veteran

4.0
Details
9-18-2019... the person head of the service desk is the worst an rude i have ever met at lows south high street in columbus ohio between 5pm and 6pm and needs to be fired... i'm black and so is she . ask her how she treated me when i tryed to pick up my 11 boxes of woodhaven ceiling ... she sent to the back pick up 3 times without sending someone to help load!!!!45 min wasted!!!
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Review
#1657816 Review #1657816 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
3.5
Details
Last year,Nov.17, I signed a sales contract with a former sales representative for Lowe's ,John Polk(since retired) to purchase 3 white hopper basement units for $1443.52.They were to be installed by installers from Dean Construction(Elmira, NY) once the windows...
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Review
#1642625 Review #1642625 is a subjective opinion of poster.
Pros
  • Quality of products and wide selection
Cons
  • Delivery issues limited customer review inquiry
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
4.0
Details
We bought an extended warranty on a Craftsman battery powered weedeater. Customer service had to call someone to ask what to do with an extended warranty (very rude associate). I was told to contact the number on my protection brochure. I was then directed to take the...
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3 comments
Anonymous
#1741333

We had the receipt when we visited the store. Customer service should have known the item was still under mfg.

warranty instead of directing me to call the extended plan only to be told to bring the item back to Lowes (which I already did). Now I have to make another trip back to Lowes and hope the rep knows how to handle a repair under the mfg. warranty. I have bought extended plans at Best Buy on numerous items and they take care of any problem on the spot.

If it's still under mfg.

warranty they deal with all of that after dropping it off at the store. You buy an extended warranty for peace of mind, not to be given the run around by associates who don't know what they are doing.

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Review
#1641025 Review #1641025 is a subjective opinion of poster.
Cons
  • Poor attiude
Reason of review
Warranty issue
Loss
$50
Preferred solution
Let the company propose a solution
4.1
Details
Lowes keeps changing the rules on veteran discounts. This was explained to me in store (none too kindly) and also over phone (as nice as possible). So if anyone can buy on sale , why say you are giving veterans a 10% discount.? Just quit saying you are. You are only...
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1 comment
Anonymous
#1738103

The terms of the discount are pretty clear stating that they can't be used with any other offer, promotion, discount, markdown.... I other words the discount is available only on full price purchases.

You should be glad you are offered a discount at all. There are many other deserving professions that don't get a discount.

Review
#1634384 Review #1634384 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Tags
  • Veteran Discount

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

Latest Question

Lowes Questions
3.6
Details
on July 29th 2019. we purchase a dishwasher. it is now August 23rd and we still do not have the dishwasher. Several and by several I mean at least 10 phone calls to the store in regards to the delivery of the dishwasher has resulted in promises to call me back with a...
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Review
#1633206 Review #1633206 is a subjective opinion of poster.
Cons
  • No delivery of purchased product
  • Declined to deliver
Reason of review
Problem with delivery
Loss
$1090
Preferred solution
Let the company propose a solution
Tags
  • Lowes Customer Service