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4.6
Details
On 12/5/19 I purchased a side by side frig that was to be delivered 12/26; got a call 12/23 your frig is not here; try calling 12/26 to see if it came in. Called, no frig try again tomorrow 12/27. Called 12/27 no frig, call after 6 today (12/27). Called no frig, try...
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Review
#1745005 Review #1745005 is a subjective opinion of poster.
Service
Lowes Customer Care
Cons
  • Failure to admit responsibility and resolve the issue
Reason of review
Poor customer service
Loss
$883
Preferred solution
Deliver product or service ordered

Weymouth,Mass Lowes a strong compliment

4.5
Details
I just want to tell you about one of your fantastic employees.Steve S. in electric and lighting is just amazing.I had a problem with a light .I had no idea how to take care of it.Steve S.took great care and time to walk me through all the steps needed to correct my problem.Because of his unbelievable assistance i will remain a loyal customer.
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Review
#1719831 Review #1719831 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Steve s in lighting
Reason of review
Good customer service
Tags
  • Keeping Me A Loyal Customer
4.6
Details
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was...
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4 comments
Anonymous
#1761772

Yet another vet whining about their discount. Just love that you are going to run to Home Depot, but before you do you might want to read their discount as well.

You are offered a 10% discount on regular priced items. This means that if the appliances are on sale you won't get a discount there either.

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Review
#1679665 Review #1679665 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution

Wonderful guys who put down my rug | Lowes review from Wareham, Massachusetts

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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Review
#1674729 Review #1674729 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Installation guys
  • Couresty of one worker
Reason of review
On time delivery

Very Helpful | Lowes review from Republic North, Missouri

5.0
Details
We were trying to find a refrigerator at your Republic store in Missouri, when one of your employees named Lonnie came to our aid and told us how we could get the color that we wanted on line, and how to get it. He was very helpful and very courteous. He gave us a home town store feeling that you don't get very often these days. Just wanted you guys to know how thoughtful and pleasant he was. Thank you so much. Richard Arnold starbirth@netzero.com
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Review
#1667383 Review #1667383 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

No help | Lowes review from Township 1 Charlotte, North Carolina

5.0
Details
No help - Lowes review
No help - Lowes review
No help - Lowes review
Purchased door new home haven't had door for 6 months. It rain a couple days ago the door blew off. Door not broken lowes wont vome back and fix... so im paying for a door i cant use. Door installed with short screws installation horrible
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1 comment
Anonymous
#1737548

I take it you are talking about a storm door. The screws you are talking about are the screws provided by the manufacturer to install the door.

Storm doors don't just blow off the house. Either someone opened the door in the wind and wasn't holding onto it or the door wasn't latched shut and was caught by the wind. Face it, they are like a big sail and will blow off the house if caught in a high wind.

Your problem is an act of God, not Lowes or their installers. You will also note that wind damage is not covered by the manufacturers warranty.

Review
#1633093 Review #1633093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Warranty issue
Loss
$400
Preferred solution
Just come and reinstalled

Above-and-beyond Service | Lowes review

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Carpet Purchase and Installation | Lowes review from Pompano Beach, Florida

5.0
Details
I purchased StainMaster carpet from Lowe's. They use Keller Interiors for the installation. I am TOTALLY PLEASED with the carpet and the installation. DON'T BELIEVE ALL THE NAY SAYERS! The job was flawless and perfect in every way. I could not be more pleased!
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Review
#1577576 Review #1577576 is a subjective opinion of poster.
Service
Keller Interiors Carpet Installation
Reason of review
Exactly as described/ advertised
Tags
  • Great Experience In Every Way

Excellent CS in Appliances | Lowes review from Norcross, Georgia

5.0
Details
Worked with Jatin, Appliance Sales Manager, who was extremely knowledgable about Washers and Dryers. He was able to provide me with a price match plus. I also me the Store Manager, Mike who was very professional. Would highly recommend this Lowes.
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Review
#1572517 Review #1572517 is a subjective opinion of poster.
Service
Lowes Sales Manager
Pros
  • Price match
  • Jatins knowledge of products
  • Store managers professionalism
Reason of review
Good customer service

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
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Disapointed not pissed | Lowes review from Long Beach, California

5.0
Details
most pleased with order of windows and doors. from Lowes in Long Beach Ca. The door were not completely accurate so we modified. There was a mistake in a reorder for tempered windows to match building code. Windows came correct so Lowes did what they could on delivery. We hope to receive a financial discount after the fact in retribution. Thanks from Mike Barry
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Review
#1572169 Review #1572169 is a subjective opinion of poster.