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Weymouth,Mass Lowes a strong compliment

4.5
Details
I just want to tell you about one of your fantastic employees.Steve S. in electric and lighting is just amazing.I had a problem with a light .I had no idea how to take care of it.Steve S.took great care and time to walk me through all the steps needed to correct my problem.Because of his unbelievable assistance i will remain a loyal customer.
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Review
#1719831 Review #1719831 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Steve s in lighting
Reason of review
Good customer service
Tags
  • Keeping Me A Loyal Customer
4.6
Details
I can say that I'm extremely disappointed in the changes to Lowes Military discount program. I have used many times and Lowes was a preference over Home Depot. I just want to buy a Stove, Refrig, and Microwave and I was okay that I would only get 5% now but when it was...
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4 comments
Anonymous
#1761772

Yet another vet whining about their discount. Just love that you are going to run to Home Depot, but before you do you might want to read their discount as well.

You are offered a 10% discount on regular priced items. This means that if the appliances are on sale you won't get a discount there either.

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Review
#1679665 Review #1679665 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Pricing issue
Loss
$142
Preferred solution
Let the company propose a solution

Lowes review in Wareham, Massachusetts: Wonderful guys who put down my rug

4.8
Details
I had an amazing experience with the wareham Lowe’s carpet installation, were very polite and friendly, i normally go to Home Depot but I’m glad I gave lowes a try. The two guys moved a huge sectional and some other furniture and did it with a smile . I highly recommend buying and installing there rugs you will not be sorry
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Review
#1674729 Review #1674729 is a subjective opinion of poster.
Service
Lowes Carpet Installation
Pros
  • Couresty of one worker
  • Installation guys
Reason of review
On time delivery

Lowes review in Republic North, Missouri: Very Helpful

5.0
Details
We were trying to find a refrigerator at your Republic store in Missouri, when one of your employees named Lonnie came to our aid and told us how we could get the color that we wanted on line, and how to get it. He was very helpful and very courteous. He gave us a home town store feeling that you don't get very often these days. Just wanted you guys to know how thoughtful and pleasant he was. Thank you so much. Richard Arnold starbirth@netzero.com
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Review
#1667383 Review #1667383 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes review in Township 1 Charlotte, North Carolina: No help

5.0
Details
Lowes review - No help
Lowes review - No help
Lowes review - No help
Purchased door new home haven't had door for 6 months. It rain a couple days ago the door blew off. Door not broken lowes wont vome back and fix... so im paying for a door i cant use. Door installed with short screws installation horrible
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1 comment
Anonymous
#1737548

I take it you are talking about a storm door. The screws you are talking about are the screws provided by the manufacturer to install the door.

Storm doors don't just blow off the house. Either someone opened the door in the wind and wasn't holding onto it or the door wasn't latched shut and was caught by the wind. Face it, they are like a big sail and will blow off the house if caught in a high wind.

Your problem is an act of God, not Lowes or their installers. You will also note that wind damage is not covered by the manufacturers warranty.

Review
#1633093 Review #1633093 is a subjective opinion of poster.
Service
Lowes Door Installation
Reason of review
Warranty issue
Loss
$400
Preferred solution
Just come and reinstalled

Lowes review: Above-and-beyond Service

5.0
Details
Ken in Lowe’s Yakima WA, rekeying department today went above and beyond to provide assistance. We had a broken door *** requiring repair within the key locking mechanism. He indicated that he is a part-time employee and that the employee who would normally do the work was gone for the day. Ken reviewed an online instruction prior to fixing the lock. He was patient and had a good sense of humor as he disassembled and reassembled the door *** He is an example of excellence in providing customer services.
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Review
#1585410 Review #1585410 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes review in Pompano Beach, Florida: Carpet Purchase and Installation

5.0
Details
I purchased StainMaster carpet from Lowe's. They use Keller Interiors for the installation. I am TOTALLY PLEASED with the carpet and the installation. DON'T BELIEVE ALL THE NAY SAYERS! The job was flawless and perfect in every way. I could not be more pleased!
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Review
#1577576 Review #1577576 is a subjective opinion of poster.
Service
Keller Interiors Carpet Installation
Reason of review
Exactly as described/ advertised
Tags
  • Great Experience In Every Way

Lowes review in Norcross, Georgia: Excellent CS in Appliances

5.0
Details
Worked with Jatin, Appliance Sales Manager, who was extremely knowledgable about Washers and Dryers. He was able to provide me with a price match plus. I also me the Store Manager, Mike who was very professional. Would highly recommend this Lowes.
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Review
#1572517 Review #1572517 is a subjective opinion of poster.
Service
Lowes Sales Manager
Pros
  • Cs from jatin in appliances
  • Store managers professionalism
  • Jatins knowledge of products
Reason of review
Good customer service

Lowes review in Long Beach, California: Disapointed not pissed

5.0
Details
most pleased with order of windows and doors. from Lowes in Long Beach Ca. The door were not completely accurate so we modified. There was a mistake in a reorder for tempered windows to match building code. Windows came correct so Lowes did what they could on delivery. We hope to receive a financial discount after the fact in retribution. Thanks from Mike Barry
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Review
#1572169 Review #1572169 is a subjective opinion of poster.

Contact Lowes Customer Service

Website:
Mailing Address:
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts

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Latest Question

Lowes Questions

Resolved: Lowes review in Philadelphia, Pennsylvania: Mixed Experience

4.6
Details

Update by user Jul 05

Since this initial “surprise”, I have checked other retail big box sellers and the same restrictions appear to be in effect. Accepting this limitation, buyers should be completely informed of this and can plan for the additional cost and do not open any connecting items.

However, I did not find this similar restriction with two local stores on delivery installation. It was strongly suggested to have new hoses, dryer power cord and non-plastic venting. Perhaps my situation was unique because I had recently replaced the various components from Lowes when remodeling the laundry room and to rebuy made no sense. I went back to my local Lowes and found them willing to work with me.

Again the issue is with the delivery/install process, outside service. Lowes gave me the needed 4” extender for the dryer and I declined the zero clearance venting. I went home installed the power cord, reversed the dryer door and inserted the vent. Unsure if a return call from the delivery/install would be made despite Lowes efforts.

Lowes again provided me a new set of hoses for the washer. Identical to the ones installed that was only 2 months old. A follow up call was made by another delivery/install team. They tried to hook up the washer, unsuccessfully.

The previous washer was 19 years old, a Whirlpool and used an anti-siphon connection at the stand pipe. The replacement GE would not seal/connect at the standpipe. They recommended a straight replacement standpipe. In discussion they had no awareness of having a trap to prevent sewer gas from entering the home.

It was obvious that their knowledge was very limited.

Told thanks and terminated the visit. I called a local plumber who successfully addressed the standpipe hook up.

Original review posted by user Jun 03

I am taking this opportunity to share my recent experience with the purchase of major appliances, washing machine and electric dryer from Lowe’s. Reflecting on A Tale of Two Cities, “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair.” Lowe’s has a very extensive selection of major appliances, basically all the major brands and the pricing structure is either equal to prevailing market sector competitors or at a saving through a sale and/or promotion. A visit to my local store, Bensalem, PA provided us a comprehensive inventory for inspection and selection. The sales associate was knowledgeable and helpful in narrowing down based on our needs and criteria on technology. We were advised that the delivery would include installation through a 3rd party vendor and that Lowe’s discounted appliance parts with the major appliance parts. I advised that my washing machine hoses were bought at this store and was less than two months old. EASTMAN 2-Pack 6-ft L 3/4-in Hose Thread Inlet x 3/4-in Hose Thread Outlet Stainless Steel Washing Machine Connector (Model # 98506). There was no indication that this would be and subsequent install issue. I purchased a new Utilitech 3-Prong Gray Dryer Appliance Power Cord (Model # UTD100306) for the electric dryer and advised I have a zero clearance issue and am using a Lambro 24-in to 41-in Adjustable Periscope Dryer Vent (Model # L3006) previously purchased at this store and visual inspection indicates it is in perfect condition. Again I was not advised the 3rd party vendor would not install the electric dryer without the purchase of a new dryer vent. The appliances were purchased on 5/30/2019 with delivery scheduled on 6/3/2019. Today has been a major consumer snafu with the delivery hassle, failure to install, unsuccessful telephone conversations with the 3rd party delivery service and a return trip back to the local store seeking a resolution, short of returning the appliances. The delivery persons inspected the install location and immediately took exception with the dryer vent, despite inspection that it was clean in perfect working order. The next issue was with the relatively new stainless steel hoses. I even showed him the previous SS hoses sitting on my work bench. Not acceptable based on his instructions and contact with the delivery service office. He then indicated I needed another part, a Lambro 4-in Dia Aluminum Dryer Vent Extender (Model # L5003), because of the dryer offset on the back. I offered to drive over the local store and get the piece 10-15 minutes. Not acceptable because I wanted to use the existing dryer vent. Recognizing, I was unable to reason with delivery an interim request was made to install the electrical wire and reverse the door panel from left to right: to right to left. I would go to Lowe’s secure vent extender and complete the hook up. Again this was totally unacceptable to the 3rd party delivery service. Similarly I requested that they attach the drain hose to the washer and I would screw on the hoses. Again this was not acceptable. They started to “throw” the appliances back into the truck despite at least a dozen times my request to bring them into the house. Only after a major confrontation the appliances were brought into the house without installation. This is a WARNING to any potential customers that are contemplating a major appliance purchase. I found Lowe’s to have an excellent selection of products, knowledgeable sales associates, and very competitive pricing. But the delivery/install service is GROSSLY flawed. A review of the Internet reveals ongoing issues with Lowe’s 3rd party service. The reality is that Lowe’s has to find a new delivery/install service to remain viable in a competitive big box market place. Potential buyers should be aware of Appliance Delivery, Installation and Haul Away and the restrictions imposed on the “free service” https://www.lowes.com/l/appliance-delivery-haulaway.html?searchTerm=appliance%20delivery Common sense does not come into play, throwing away effective items, and incurring additional costs to satisfy the 3rd party delivery/installation insurable risk concerns. These add on cost is part of the purchase price when comparative shopping. Even more interesting is the 3rd party vendor’s position the parts must be in an unopened packaging to be considered new. How this is resolved remaining to be determined.
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1 comment
Anonymous
#1696321

It's an issue of liability. They have no real Idea of how old hoses and vents are.

If they used the hoses and vents that were in place and a problem with them arose all too many consumers would want to hold them responsible for damages.

By using new components there is no question if a problem comes up. Blame the legal system for their reluctance to use parts they didn't provide.

Resolved
Review
#1549715 Review #1549715 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution