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2.0 Based on 729 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Would rate zero stars if i could 4
  • Customers don't like
    • Customer service received 45
    • Customer service 33
    • Lack of response 26

They don't keep appliances at store, don't know where they come from. Ordered a dishwasher and said it would arrive in 3-7 days. We are on day nine and they said there is a P.O. but that's all there is in the notice. So I'm assuming that they have to purchase the item from manufacturer and haven't yet so my money that they have is in their account drawing interest till they purchase it. I order a auto part a couple of months ago and got it 10... Read more

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Bought samsung glass top range in April 2014 along with Lowes extended warranty for 5 years. My glass top cracked on right side from front to back in August 2016 and I have fought with them ever since, they will not repair it . Apparently there are a lot of complaints on Consumer complaints when googled, 261 today up from 222 when I first called to have it fixed in August. The warranty plainly states that this is covered but they have said they... Read more

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I am having the same problem with Lowes. My kitchen reno was paid for on 9/13/16, it is 1/29/17 and my kitchen in not complete! My cabinets were damaged 3 times, the cabinet installer left a large irregular whole in the cabinet underneath my sink, his excuse was that our water piped are irregular....... The granite company is 40miles from my home and it is not open on weekends so I must take a day off from work to select a granite slab. This was... Read more

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We purchased a refrigerator in October and it is falling apart. The handle broke off. It has holes and cracks inside. The crisper drawer fell off. We paid for this item. We called the store twice. First we were told they would get back to us. No one called. 2nd time i was put on hold and no one came to the phone. We are filing a complaint with the better business Bureau. Alan and Delores Small. 240-779--7815 Read more

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After 6 years of hard work and loyalty my husband was told today he was being moved from manager to a customer service associate because of the lowes pilot program. This is devastating to say the least. Everything he has worked for has now been ripped right out underneath him. Left with the feeling of he just wasn't good enough and having to start all over again. I hope they are all happy with adding more money in their pockets and taking from... Read more

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Lowes - Deceitful Pricing
1 of 4

I just found Lowe's to be completely dishonest with their prices. Recently, I noticed online that my store had some tiles on sale from $9.91 to $2.48 until 2/28/2017 (it has an end date). Needing to get more, I looked online to see what locations have them available. This floored me. The closest store...8.3 miles away regular price $9.91, 8. 7 miles-$4.96 (sale until 2/28/2017), 11.3 miles-$5.95, 11.9 miles-$2.48, 13.2 miles-$7.93, 12.1... Read more

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After spending over $9,000 on a new kitchen appliance package I am sad to report that the Lowes extended service plan is absolutely ridiculous. Buy your appliances and get an extended service plan at a store where they are actually going to FIX things and honor a replacement policy. 11 weeks ago our dishwasher started stopping mid cycle and an error code appeared. It could not be used. This is a "nice" dishwasher, allegedly. We called for... Read more

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Bought some lumber, went to get it ripped, the lumber expert says "they don't trust me to rip boards". Bought a pallet of concrete and couldent get it loaded on my low side trailer because they don't have a bobcat or skid steer, but there are 15 forklifts on site. The liscenced lift driver says "we can't trust our employees to drive a skid steer, my main issue is, lowes can afford to pay employees that they trust but instead they hire... Read more

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I went into two Lowes stores here in Lansing Mi. First stores inventory was so far off they only had one of two base cabinets I was looking for so I decided to make the trip to the second location to make the whole purchase at one store seeing how I only had one eleven percent off coupon. I got to the second store and found they had everything I needed but one of the cabinets had foot prints on the door I seen they had others up in the racking... Read more

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Years ago when LOWE'S was the only big game in town here in North Central WV, my parent and my self both had Credit accounts with LOWE'S CREDIT, in Ga. well my father passed away in 93, and my mother" paid off and closed their account". I owed about $1,700 dollars, and decided to consolidate my bills. The lender sent the money directly to LOWE'S CREDIT. Now this is where it becomes interesting, my father being a Sr. and my self Jr. with... Read more

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