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1.7
Details
My husband and I are reasonable people and don’t like to complain, but with that being said we are very dissatisfied with how the Riverton Utah Lowe’s has handled our whole situation. We went in this last Labor Day to order carpet as we knew they had some good deals....
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1 comment
Anonymous
#1756757

Yeah, but there are No guarantees that Home Depot will be different.

Review
#1669398 Review #1669398 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
I was given a gift by my relatives and they threw away the receipt. I called Lowes and the item was sold only by Lowes. The gas pack leaks gasoline and besides it is brand new machine pulled from the sealed box by myself. I spoke to the clerk at Lowes about the...
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1 comment
Anonymous
#1756069

The mistake was throwing the receipt away. A receipt is the key to a Smooth return at any retail store.

Your leaf blower comes with a one or two year warranty and you should have been given the receipt to take advantage of the warranty.

You might check with your relatives and see how they paid for it. Lowes might be able to bring up the transaction if it was purchased with a credit card.

Review
#1669168 Review #1669168 is a subjective opinion of poster.
Reason of review
Damaged or defective

Lowes - The customer service representative made me more frustrated

4.2
Details
My repair appointment time was rescheduled, once the repair guy arrive the work order was not correct
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Review
#1668905 Review #1668905 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution

Lowes in Decatur, Alabama - Lost riding lawn mower

1.0
Details
I bought a riding lawn mower on 9/21 and went today to pick it up and they did not have it. I wish to file a compliant but can not find a place to complain. I bought it at the Decatur Alabama store. coffjc@belsouth.net
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Review
#1668750 Review #1668750 is a subjective opinion of poster.
Cons
  • No consideration
Reason of review
Order processing issue
Preferred solution
Just wanted to file a compliant as I got a refund as there was no mower.

Lowes - Ordering window blinds on line

On line it states we can order blinds & take them to a local Lowes & they will, free of charge, cut them to size. DON'T BELIEVE THEM! I ask them to cut my blinds they looked at me like I was crazy & told me they had never heard of that policy and could not cut my blinds. I only needed 2 blinds to be more narrow. Went home got all other blinds took them ALL back to Lowes & demanded a refund---this was after 4 hours on the phone with Lowes on-line. S
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Review
#1668695 Review #1668695 is a subjective opinion of poster.

Lowes in Roseburg, Oregon - Customer service Lies !!

1.0
Details
Don't lie to me and tell me my order is ready to be picked up and then when I get there tell me it hasn't even been shipped yet. Employees being deceitful and lying to customers is never a good idea if you want to stay in business. Very lame.
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Review
#1668465 Review #1668465 is a subjective opinion of poster.
Cons
  • I will go to home depot from now on
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Tags
  • Customer Service Totally Sucks

Lowes in Sanford, Florida - Gave me the run around

1.0
Details
Have 3 year warranty on mt whirlpool stove.The oven went..called u guys and they sent someone to look at it.They came Saturday said they would be back Wednesday.Got a call Monday saying i called the wrong department.Had me on hold for 45 minutes..gave me a different extention same number...what a shame and a hassel
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Review
#1668333 Review #1668333 is a subjective opinion of poster.
Cons
  • Inaccurate info
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes in Bakersfield, California - Over priced for floor install

1.0
Details
lowes charges $250.00 foe installation that wasen't done they call it block pricing.My floor was over measured by 250 sq.ft. I returned most of extra material but lowes would not refund for non installation they said they charge block pricing how can that be.I pay for something I dont get so how much can they over charge.
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Review
#1667763 Review #1667763 is a subjective opinion of poster.
Pros
  • Good quality product
Cons
  • Over priced for service not recieved
Reason of review
Pricing issue
Loss
$250
Preferred solution
Let the company propose a solution
Upset with customer service at Lowes
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1 comment
Anonymous
#1755631

Your complaint should be with Whirlpool (they make Kitchen Aid). If you are ordering a product they usually ship from the manufacturers warehouse and normally arrive within 2 weeks.

If the warehouse is out of stock they have to wait for more product to be built. Unfortunately the manufacturers don't communicate very well with the stores. The store won't find out the warehouse is out of stock until the truck shows up with a packing slip marked backordered.

This process will repeat week after week until the product actually arrives. Not much Lowes can do as they don't manufacture appliances.

Review
#1667695 Review #1667695 is a subjective opinion of poster.
Cons
  • Poor delivery
Reason of review
Problem with delivery
Loss
$1000
Preferred solution
Let the company propose a solution
We purchased a range from Lowe's to be delivered to our home the next business day between the times of 10:30 am and 1:00 pm, according to the store. I expected the drivers to come early, but not at 8:30 am early. What if I hadn't arrived home from the night shift and...
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3 comments
Anonymous
#1755716

Another entitled customer with a foul mouth.

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Review
#1667681 Review #1667681 is a subjective opinion of poster.
Pros
  • Customer service was amazing during purchase
Cons
  • Drivers
  • Delivery
Reason of review
Poor customer service
Preferred solution
To never trade me hard earned money for their delivery BS.
Tags
  • Lowe s Delivery And Installation