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8 items ordered- everyone of them delayed...I was stood up three times on delivery, but I couldn’t actually tell what they were delivering because their automated msg does not give an order number. No call and no show three times...4th time is a charm right! Nope!...
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Anonymous
Anonymous

i guess you are the only person that was effected by hurricane Harvey then? And they should forget about anyone else and do your deliveries? Maybe they are a little overwhelme...

Anonymous
Anonymous

Same problems here with delivery. New computer operating system is the problem but lowes to too big to listen to us

#1143331
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My three year old Whirlpool refrigerator not under warranty ceased cooling and commenced to make an unending loud noise. Lowe's referred me to Houlka Appliance in Houlka, MS as their recommended repair service. Months later the business remained inept and unresponsive...
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3.8
I liked
  • 5 percent discount on charge purchases
I didn't like
  • Service referral
#1142443
Reply to reviews
Returns are always an issue at Lowes. Never buy anything at Lowes that there is any chance you might return. Unlike all other stores, Lowes sells some items at only certain locations and you must drive to that location to return. If you do not have the receipt, it is...
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Anonymous
Iuj

Sounds like you have a problem holding on to receipts. Maybe try being a responsible adult.

Anonymous
Anonymous

No retailer is required by law to take ANY return without a proof of purchase (receipt). That is the law in every state. It keeps the retailers from being ripped off by people...

#1142309
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Lowes - Inept delivery

Lowes
#1129481
Bought a grill to be assembled and delivered. It gets scheduled but doesn't show up - no notice no grill. Rescheduled - same thing a second time. Now I have no confidence this thing will be assembled correctly. Time to cancel and buy somewhere else. Then short Lowes stock.
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Lowes - What a joke

Lowes
#1119313
Don’t bother with Heartland Sheds. Ordered one and had to wait 3 weeks for it. The day before install they canceled. Now they want me to wait another 2 weeks. This shed was paid in full and they don’t think we matter. Don’t give them any business!!!!!
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Lowes - Fence installation

Lowes
#1118259
1.0
Details
After waiting over a month, calls made to Customer Service as well as Sales Mgr at store, we get a call on my voicemail from the installer that they will be coming to install next day. Thanks for the notice. So dissatisfied with Lowe's. More to come on deck installation. What a nightmare.
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Customer service
Staff

Lowes - In stall of doors and trim

Lowes
#1116120
2.7
Details
Wrong doors, damaged doors, trim and base boards not completely done, now they can't paint them, over a year has gone by, way over 14000.00 spent and this does not include all the new appliances, lighting, paint, ect. Now they half assed installed the door and trim ,and base board molding but can't find any one to paint it.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Hahaa, so I went to return a wire I bought the day after I purchased it. The lady said they don’t accept those back and even called the manager to ask and said he also confirmed what she told me. Well, I had a funny feeling she lied to me so I went to a different...
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Anonymous
Meif

Was the wire cut to size? If so, the first employee was correct and the second one broke policy. It has nothing to do with being lazy. A return takes a few seconds. Talking to...

#1142107
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LOWES DON'T KNOWS
On Nov. 30 I did a search for and electric meat smoker. The browser came up with several. One at Lowe.s was marked $79.00, 51% off. So I go to order it and the price when ordering was $169.00. quite a difference. I called lowes and talked to a Hay;den. He just said it...
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2.6
I didn't like
  • Wasting my time trying to spend 80 dollars
#1141269
Reply to reviews
Store manager greg henry is the more arrogant people i have ever met. Lowes does not take returns after 90 days and home depot does with no problems- greg henry told me well thats lowes policy and i should shop at home depot - never going back. I spend over 10k-20k per...
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Anonymous
Anonymous

Stores have policies like this for a reason. People like you let excess products sit around a job site, garage or wherever collecting dust and paint overspray for months and t...

1.9
#1141205
Reply to reviews
Ordered a fridge with specific install directions. Was told no problem several times by the salesman. Got a call the day before to schedule delivery. Told them once again what would have to be done, again no problem. Got a call the day of delivery that it was against...
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Anonymous
Mandyyerby53

Nope didn't refuse delivery. If you would actually read it...they delivered the day before Thanksgiving. They lied about being able to install it. They were told to take it...

Anonymous
1592PCFL

And what are the details of the install that made it a “special install”.

3.5
#1141136
Reply to reviews
I ordered 2 sets of Hitachi sawhorses online, paid for them . Store say's they have 5 in stock. I get a message on my phone, your order is ready for pick up. cool. I get to the store, customer service is swamped. So I walk around the store about 3 times. I can't find...
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I liked
  • 5 percent discount on charge purchases
I didn't like
  • Disinterest on the part of lowes employees
  • Time to find product in store
#1141016
Reply to reviews
Every time I go to Lowes is my last resort due to no Home Depots are not in my area the people that work in Lowe's looks like the R Train to be ***
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Anonymous
Anonymous

You can't even make a post that makes any amount of sense and you question the intelligence of Lowes employees? Did you ever stop to think that the problem may be yours? If yo...

#1140935
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Simply ordered a new refrigerator on line. Easy. Delivery was set up. Great! Never received the delivery after three days of calling Lowe’s and having different managers tell me conflicting stories. Even had a manager tell me tthat I would get a gift card for my...
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Anonymous
Que

This is so crazy that I'm even commenting but I'm actually going through the same situation today. The only difference is I ordered something in the store (a washer and a dry...

2.1
Kill Devil Hills, North Carolina
#1140933
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