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Lowes - I did not receive the correct rebate amount for a 4 appliance package first part of July

1.3
Details
I called Lowe’s and spoke to one person who in turn transferred me to another person who in turn transferred me to your rebate robot that will not allow anyone to speak to a living person. For purchasing the four items I was to receive $100 rebate but only receive $50 gift card.
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Review
#1618148 Review #1618148 is a subjective opinion of poster.
Pros
  • Good products
  • Good people
Reason of review
Rebate
Loss
$50
Preferred solution
Send me gift card to cover the other $50.

Lowes - Lowe's is NOT dependable!

1.0
Details
In Feburary, 2019 I paid Lowe's for new carpeting. Several weeks later, they sent out a very dirty and unkempt crew to install it. The crew did a very poor job of installation, leaving noticeable seams and ragged edges. One of the installers ruined my vacuum cleaner by overfilling it. When I complained, Lowe's promised to redo the carpeting and let me choose another. In the meantime, problems came up between Lowe's and their installers, (United Installers). This has continued for over 5 months, and they still have not installed my carpeting. Lowe's told me that they will contact me as soon as they have new installers, which should have occurred 10 days ago, but no word as of now. Don't buy carpeting from Lowe's!!!!!!!
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Review
#1618014 Review #1618014 is a subjective opinion of poster.
shelves in freezed door broke. I glue them but within 2 or 3 weeks they broke again. I need you to send replacement shelves for the 2 door shelves in freezer. I can install the my self very easy. I will appreciate your help very much - - I am - Thomas Michael 1201...
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2 comments
Bookcrazy
#1733774

This is a website for people to complain about companies. Your post will never be read by someone from Lowes.

Review
#1617647 Review #1617647 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Lowes - Poor warenty customer service

Our microwave oven quit working. On the first service date I took vacation time to be home. The first repair source cancelled and didn't inform me. After learning this I called Lowes receiving another repair date. I called this repair source. This source told me I was not on their schedule that day but another day. A BIG WASTE OF MONEY!! WHAT EVER HAPPENED TO GOOD CUSTOMER SERVICE!!
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Review
#1617215 Review #1617215 is a subjective opinion of poster.
Reason of review
Warranty issue
Preferred solution
Deliver product or service ordered
1.0
Details
We purchased a Samsung Refrigerator on Thur. 08/01/2019, to be delivered on 08/06/2019. 8AM to 2 PM window. I called them at 4 PM to see what the problem was. Nobody answered in the appliance, or delivery dept. (Very common problem). Operator said someone would call...
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Review
#1617115 Review #1617115 is a subjective opinion of poster.
Cons
  • Communication between sales and delivery company
  • Employees not answering the phone in departments
  • Selling items they do not have
Reason of review
All of the above
Preferred solution
I just don't want a damn thing to do with them!!!!
Tags
  • Customer service lacking
1.0
Details
Dear Lowes Management at 0530, You are the worst supposed “leaders” I have ever had. Which is to say, you aren’t leaders. You are vindictive, spiteful, hypocritical, and hyper critical. You don’t support your team. Because you don’t have a team. You are dictators...
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Review
#1616960 Review #1616960 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application
Preferred solution
Let the company propose a solution

Lowes in Tucson, Arizona - Bad install not fixed

Ordered new sliding glass door and frame, installed wrong. 8’ slider only opens about 1 foot. Installer came back out and thought the 1 foot opening was fine. Not happy!
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Review
#1616919 Review #1616919 is a subjective opinion of poster.
Cons
  • No help trying to get new door installed properly
Reason of review
Damaged or defective
Loss
$2000
Preferred solution
Let the company propose a solution
1.0
Details
I bought a power washer in May and the first time I tried to use it it wouldn’t start, I tried to return it and was told they do not take power washers for any reason. I paid 280.00 for something I was never able to use. Lowes stole my money. This is a ridiculous way...
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2 comments
Anonymous
#1729399

They should have cheerfully refunded your money!

Review
#1616314 Review #1616314 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$289
Preferred solution
Full refund
3.6
Details
I replaced the two toilets in my mom's house as she wanted to have a higher seat since she is getting older. Purchased them at Lowe's as she wanted to use her Lowe's card. (Lowe's pretty much dominates the market here as it's a small town--there aren't many options)...
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6 comments
Anonymous
#1731587

Okay, how is this a complaint against Lowe's? Lowe's did not manufacture the toilet. And Lowe's did not install the toilet. So how do we know that it's not something that you ...

Review
#1616311 Review #1616311 is a subjective opinion of poster.
Pros
  • For the larger part the only game in town
Cons
  • Also basically the only game in town
Reason of review
Bad quality
Loss
$225
Preferred solution
Let the company propose a solution
Tags
  • Toilet Clogs Easily
  • Poor Toilet Design
1.3
Details
Our fence installation date was late July, it is now August 7th and they haven't even gotten in contact with us since the estimate, even though we've come to them several times.
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1 comment
Anonymous
#1729496

Have you paid them for the fence? If you haven't hear from them since you got the estimate it sounds like you haven't actually ordered and paid for the fence yet. They won't o...

Review
#1616223 Review #1616223 is a subjective opinion of poster.