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Lowes review: Shop elsewhere

2.8
Details
Ordered and paid for a washer and dryer online. Units were delivered one week later. I was told my invoice was online. Submitted appliance rebate form online with invoice number and order number as requested. Received notice that I did not show evidence o purchase. Called and they said it was glitchy and I need to submit paper copies. Did and was refused as my online documentation was apparently not enough. Very frustrating on a $1000 purchase.
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Review
#1717945 Review #1717945 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised
Tags
  • Rebate Not Satisfied
1.7
Details
Before visiting a Lowes store to buy a dishwasher here in Miami, we wanted to find out whether their installer would hard-wire the connection required in our case. Calling the Lowes helpline, the Albuquerque-based representative said yes. To confirm, I went to the...
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1 comment
Anonymous
#1782239

What have you been told that was wrong? When you install a dishwasher it is either installed with a cord to plug it into a wall or wired directly (hardwired).

Your question to their call center is if they would hardwire the installation and they will. You neglected to ask the question of whether they would run the wire from your electrical box to the dishwasher. The website says they will connect the dishwasher to an existing power supply line which they will do, either with a plug or hardwire.

The store told you that you would need to hire an electrician to run a wire to your electrical box which is also correct. Everything you have been told by Lowes is correct, why are you complaining?

Review
#1716388 Review #1716388 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Better presentation of information by helpline person + webpage

Lowes review in Neabsco, Virginia: Return

customer service rep, fast and efficient
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Review
#1715516 Review #1715516 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Good customer service

Lowes review in District 5, Tennessee: Go somewhere else

1.4
Details
Bought all applancies from Lowes for years. Got a GE washing machine that techs tried to fix 4 times with no success. Lowes said to bad its past thier 30 day warenty. GE and Lowes refused to refund my money. GE just wanted to keep sending techs to fix. I had to leave work to meet these guys and said no more. I could have bought a new machine for time lost at work. Dont count on Lowes to help you
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1 comment
Anonymous
#1781669

The warranty on a product is provided by the manufacturer that made the product, not the store you bought it from. GE's warranty covers REPAIR, not replacement. Your complaint should be with GE and the quality of their product, not the retail store.

Review
#1715513 Review #1715513 is a subjective opinion of poster.
Product
Lowes Washer And Dryer Warranty
Cons
  • Will not help you with consumer complaints
Reason of review
Poor customer service
Loss
$650
Preferred solution
Full refund

Lowes review in Southwest Orange, Florida: Go to a different retailer

1.0
Details
Do not purchase anything that must be delivered from Lowes. The 3rd party delivery company is awful. My delivery was scheduled for one day then changed to another day. I was told item would be delivered between 12 and 4 pm. I was called around 2:30 pm and informed delivery was running late but would be delivered by 6 pm. I was told the driver had only 2 stops in front of me. At 6:15 pm I called customer service and was told the driver was a little behind still but would be at my location soon. At 8 pm I call again and was told driver was on way to my location. This is ridiculous. I've been forced to give up a beautiful day waiting for a product I spent $2300 on.
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1 comment
Anonymous
#1781672

Most big box stores use a 3rd party delivery service. You are better off purchasing from a local dealer with their own trucks and drivers. Expect to pay a little more as there is a cost to having your own trucks and employees to make these deliveries.

Review
#1715506 Review #1715506 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Variety of products
Cons
  • Costumer services
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Lowes review in Rincon, Georgia: You can pay on this card..seems it never gets payed off.

It is like a revolving charge.
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2 comments
Ekaterini
#1781480

It should be mandatory for high schools to require a finance class to graduate.

Anonymous
#1781463

What did you think it was? Most store cards are at a 20+% interest rate.

If you are only making the minimum payments it will seem like forever before it gets paid off. Start paying more to avoid interest.

Pay your bill as soon as you get it. Interest is charged daily so you can pay a little less interest by sending your payment right away.

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Review
#1715413 Review #1715413 is a subjective opinion of poster.
Product
Credit Card
2.4
Details
Bought a dishwasher. The sign on it said installation $125. They DIDN'T disclose that I'd have to pay another $71 for a building permit and have a city inspector come out. Home Depot, and others, don't do that; only Lowe's. Found out after. That's misleading...
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7 comments
Anonymous
#1782349

I received a call from Lowe's today. They'll be refunding the permit charge in full.

Be aware that the same dishwasher is selling for the identical price at Home Depot WITHOUT the permit and Best Buy offers it at the same price with FREE INSTALLATION.

I'm sure there are other Big Box stores that have similar offers. The "learn" here is to shop more carefully.

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Review
#1713966 Review #1713966 is a subjective opinion of poster.
Service
Lowes Dishwasher Installation
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

Lowes review in Sanford, Florida: Having problem getting a door

1.0
Details
Original delivery date given for a front entry doorway September 23, it is now November 22 a still no door. They have given us a different excuse every time we’ve called. The store is not being proactive in helping us.
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Review
#1713948 Review #1713948 is a subjective opinion of poster.
Service
Lowes Customer Care

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.4
Details
I BOUGHT A SAMSUNG FRIDGE IN 2017 WITH LOWES WARRANTY, WITH MY MILITARY DISCOUNT (WHICH THEY DO NOT GIVE ANYMORE WHEN ITEM IS ON SALE) FOR OVER $2400. I HAVE HAD SERVICE 4 TIMES ON THE ICEMAKER (5TH TIME THIS WEEK) WHEN I CALLED LAST WEEK FOR MY 5TH SERVICE CALL & THE...
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1 comment
Anonymous
#1779762

What does your being a Veteran have anything at all to do with this complaint?

Review
#1712274 Review #1712274 is a subjective opinion of poster.
Pros
  • Variety
Cons
  • Are all about the almighty dollar
Reason of review
Warranty issue
Loss
$2200
Preferred solution
THEY WILL NOT HONOR WHAT I WAS TOLD BY WARRANTY REP SAM

Lowes review in Kingston, Massachusetts: Shop elsewhere

1.0
Details
purchased a defective door. took lowe's two months to write up report and get manufacturer involved. i ended up having to call the store and speak with the manager in order to get things moving. I was given poor excuses and *** customer service. I will always go to home depot or elsewhere from now on
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Review
#1711978 Review #1711978 is a subjective opinion of poster.
Service
Lowes Customer Care
Pros
  • Item i purchased
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$500
Tags
  • Lowes Poor Customer Service