Lowes
Reviews and Complaints

I was unknowingly sold a re-boxed toilet fixture as a new item. The box containing the re-boxed toilet fixture was not marked in any way indicating this was not a brand-new item.

It is a State government requirement that any business selling a re-boxed item, clearly mark the item as such. I requested a full refund of the item and the Plumber's installation charges. Lowe's only offered a partial refund of the re-boxed item.

Returning it was not an option, because of the difficulty moving the heavy fragile item. While a complaint was filed with the State - Consumer Fraud, I doubt they will penalize the store for illegally selling a re-boxed item as new.

We purchased a new refrigerator, that was to be delivered and the old one hauled away. Great sales experience, and quick delivery service (the following day, which we did not ask for, but was great!).

I was at work, so my wife was at home. The delivery crew, was great, carefully taking part of the old fridge and moving it out, and then brining in the new fridge. My wife was working at the front of the house, in her office. After they completed the install, they asked her to take a look.

Immediately, we found it was the wrong fridge, and different layout that we had wanted. The box was labeled correctly, but the model in the box was wrong. They apologized (not their fault) and indicated they would contact their service manager, and schedule a pick up for the new (wrong fridge) and install for the new one. Small problem, happy how this went.

But then the issues started. About a week later, the new crew came, different, and removed the old fridge, then brought in the new one. They installed it though they failed to assemble all the part. Worse, they damaged our new front door and frame.

My wife noted the damage, and they tried to briber her to not report, offering $100. The damage, was mainly to the new frame, scratched paint, and into the aluminum. The door, was ~ 6 months old, and cost ~ $6500. We called Lowes, and were told to contact their "third party install" group.

I did not like this at all, as we paid [PERSON_NAME] and preferred to deal with [PERSON_NAME]. We then were directed to their home delivery insurance group. The first person we contacted, and submitted all the information. We never heard back.

After chasing for a few weeks (~ two weeks) we found that individual had left, and had to resend everything. We were told they would approve only the paint repair, no replacement of the door frame. We indicated this would be fine, if the groups that did the door were okay with this. They weren't.

When they checked the damage, there was actually a [PERSON_NAME] in the aluminum, exposing the inner part of the frame to the weather. We had a new quote for ~ $650 to replace the two side frames, plus labor. This resulted in a dispute for over a month. We called the store, though they now were horrible.

Not taking calls, not helping. I finally went to the store to see the guy who sold us the fridge, and said we want it removed, while we. [PERSON_NAME] for the damage to the door. He was able to get us in touch with someone at Lowes corporate, who finally took this on.

After three months, the door had been repaired, and we received a check for the repairs plus a $200 credit. We will never use Lowes again for any installation services.

We use Home Depot now, as they have one contact through-out the process. The door company, a major door and window brand, also had only one contact, though they did use third party installers.

Im taking delivery of a new GE refrigerator today. Once again, my order was messed up.

The woman who helped me Monday at the store did not order the ice maker for the refrigerator even though I told her twice that I wanted the ice maker. So, I had to make yet another trip to Lowes store and get an ice maker. The appliance clerk said that the receipt had reflect that the fridge and ice maker were together. The customer service representative did not combine the two receipts.

Instead she wrote a note on the delivery notice that they are to install the new ice maker on delivery of the fridge. Since I cannot get a live person on the phone at Lowes, I dont know if they will install the new ice maker or not. Im not pleased with Lowes right now. I have been without a refrigerator since Monday when they brought the wrong refrigerator.

I also, as a result, have lost at least $300.00 worth of food, which will cost me about $500.00 to replace due to rising prices. Janet

Painters Beware!!

In March of 2026, I spoke to "paint expert" at the Lowes store in Carrollton, Texas. I was moving into a home in Dallas that was in desperate need of carport painting and concrete patio in the back of the house that required painting.

This person recommended a product that would only require one coat. He told me to make sure I thoroughly cleaned the surface and allow it to dry completely before painting. I did as I was told. I started with the carport and moved on to the patio.

Realizing I would need more paint, I now went to the store in Dallas, Texas. I brought a picture of the paint, as well as the product number. He prepared the paint for me, and I picked it up the next day. We started to talk about my project, and he told me that this paint won't hold up very well, if at all, and I should choose a better paint.

One more suitable for this type of job. I asked him to call the store in Carrollton. He said he couldn't, because he's a Valspar representative, not a Lowes employee. I called the store manager in Carrollton-Larry and told him what had happened.

Zero empathy for my time and efforts I put it to this project. The Valspar person said I could do one of two things. Strip the existing paint and start all over. Or, if I'm lucky paint over the paint with the better paint and hope it adheres.

I've registered my situation with corporate and guess what? Zero empathy and zero compensation for my time and efforts. They did refund my initial purchase.

I'm not at all satisfied with their approach. Talking to corporate gets you absolutely nowhere.

Good morning,

My wife and I desperately try not to complain, but this case is too much to handle.

On December 27th, my wife and I ordered and purchased cabinets from your [PERSON_NAME] ([GEOGRAPHIC_DATA]), [GEOGRAPHIC_DATA] store. They are Kraftmade brand. The entire experience was nothing short of a complete disaster. The cabinets showed up damaged and many parts were missing. I understand that stuff happens. We are never measured on an error; we are only measured on how we react to the error. That is exactly where this fell apart. The issues are:

1. Zero urgency from the store staff and management; displayed a very low level of care.

2. [PERSON_NAME] and almost absent level of communication. I feel like they were hoping we would just give up and stop calling.

3. Parts (at least 9) would show up in UPS and no hardware. We would call and send emails, and it was silent. We had to Google the answer and go to a store to purchase the screws. Please note, we ordered fully assembled cabinets. We incurred hundreds of dollars in labor performing work we should have had delivered.

4. My interactions with one of the managers of the store ([PERSON_NAME] School) were awful. He was actually confrontational. To be honest, I have spoken to several people at the store and have yet to interact with one that could be classified as pleasant. [PERSON_NAME] is bitter and generally not happy to be there. I recommend you fix that for him.

We just received the last pieces and will finally have our kitchen we should have had months ago. We are sending yet another [PERSON_NAME] to install them as they did not come with hardware again. I will end up paying significantly more than advertised. The frustrations this built in my wife and me have destroyed the excitement of a new kitchen. Please do what you must on your end. If I owned that store, I would want to know. This was so bad, I have had several people advise that I should take legal action. To date, we have not hired an attorney, but I have every email saved and all calls documented if you would like to include it in any disciplinary or termination paperwork.

We will wait patiently for your response or your call.

We do wish you well and wish you blessings in your hiring.

Do not trust *** with appliance installations. After buying a GE Refrigerator (Model GZS22DGJWW) under deceptive delivery timelines, the unit was delayed for months.

When *** contracted delivery personnel and plumbers finally arrived, their severe errors caused an immediate water line failure. The resulting leakage caused $4,404.00 in structural damage to my hardwood floors, and I had to spend $525.00 out-of-pocket for emergency plumbing interventions.
Lowes corporate office completely stonewalled certified letters sent by my legal counsel. When the case was managed by *** in Executive Customer Relations, they attempted to force an aggressive corporate "hush-money" tactic. They offered a tiny $600 check but legally mandated that it would only be issued if I signed a restrictive non-disclosure Release of Claims.

They essentially tried to use my out-of-pocket plumbing losses as financial leverage to force me into absolute silence.

I declined their $600 offer. I am documenting this publicly so there is a clear record of how *** uses predatory legal agreements to suppress reports of property negligence.

Ordered online with free next day delivery as my order qualified for it. 1 of 4 items was wrong and having used a 3rd party to pick and deliver there is no option to do a simple exchange i.e.

Lowes can't and won't fix it by simply delivering the correct item while taking back the wrongly picked item. It took 30 minutes just to get to scheduling a return and pickup. I demanded a supervisor, was on hold at least another 10 minutes, then given the same response of insulting me to go to a store to do it or try my luck ordering again but they won't help me at all with next day delivery so that's another 3.99 for the pleasure of dealing with them more.

Lowes and it's useless "customer support" can go to *** and I hope Lowes goes out of business; they've lost a customer for life and who will spead their ill will. This is not the 1st time I've been screwed over by Lowes so caveat emptor to everyone!