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Lowes - No service or warranty after the sale
Lowes - No service or warranty after the sale
Kalamazoo, Michigan Lowes uses UHC to contract flooring installations. My wife and I decided to have our kitchen and 2 bathroom floors updated with flooring from Lowes. After a few months the toilet in the bathroom started leaking water. Contacted both Lowes of...
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Review
#1657779 Review #1657779 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$369
Preferred solution
Reimburse plumbers repair to fix issue
Tags
  • Kalamazoo Lowes UHC Contractor

Lowes not paying large rebates on time

2.0
Details
Samsung 10% appliance rebate was approved for over $400 11 weeks ago and they still haven't sent out the VISA prepaid card. They claim that the rebate was so popular that they are running behind on sending them out but I wonder if the fact that Sept is the end of the fiscal year has anything to do with it. I've called once a week for the last 3 weeks and every time it's the same response, "you should get it by the end of the week".
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2 comments
Anonymous
#1755873

I am having the same issue, been almost 14 weeks now

Anonymous
#1759635
@Anonymous

File a complaint with the FTC. the FTC has fined companies for playing games with rebates. FTC.gov/complaint

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Review
#1655315 Review #1655315 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue
2.1
Details

Update by user Oct 16

I did write Lowe's to see if they would respond to my email and didn't. I then went to the BBB. I filed a complaint with them and I did receive a letter saying that they are looking into this matter.

Original review posted by user Sep 16

I purchase a Samsung French Door fridge on 9/29/17. I received it on...
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Review
#1655237 Review #1655237 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Pros
  • Some of the staff
  • Pricing
Cons
  • Lack of customer service
  • Stressed me out for months
Reason of review
Warranty issue
Loss
$1100
Preferred solution
replacement for a new fridge.
Tags
  • French Door
2.0
Details
I had an old hurricane fence replaced on the family homestead which is costing me a lot of money. I went with Lowe's because I thought I was going to get a good job done and wouldn't have to worry about trying to find someone since they had installers. I asked the...
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Review
#1653426 Review #1653426 is a subjective opinion of poster.
Service
Lowes Fence Installation
Reason of review
poles broken from old fence
Loss
$7500
Preferred solution
I want a good job done on my fence.
2.2
Details
We decided to take the carpet out of our living room and hallway and replace it with the flooring. After a week or so of doing nothing, then saying that we hadn't paid for the purchase yet, which we had via the crdie card, we had to physically go back to the store and...
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Review
#1653229 Review #1653229 is a subjective opinion of poster.
Service
Lowes Delivery Service
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Price reduction
1.5
Details

Update by user Sep 13

Oh and don't expect anyone to call you back about your problem.

Original review posted by user Sep 13

I had one window priced out at $1000 on June 27th 2019. Paid in full and as of Sept. 1st 2019 no call no window. But they have my money. I had a contract that said all work would be done no later then Aug....
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Review
#1652662 Review #1652662 is a subjective opinion of poster.
Service
Lowes Remodeling
Cons
  • Anything to do with lowes
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Lowes Auburn NY
1.5
Details
I am having 300 sq feet tiled in my home. my living room and bathroom the tile for the living was 1.69 sq foot and bathroom was 1.49 sq ft . After all there add on and charges it ended being 4200 that I charged on my Lowe’s card . I bought fixer upper house 3 years ago...
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1 comment
Anonymous
#1745196

They botched our kitchen floor ; using two rolls to complete the job which were manufactured in differing "Lot" numbers and did not match as they should have.

Review
#1649456 Review #1649456 is a subjective opinion of poster.
Service
Lowes Tile Installation
Pros
  • Will never use them again for a remodel job
Cons
  • Six weeks for installation not expectable
Reason of review
Not done in a timely manner going on six week I have a floor done .
Loss
$2
Preferred solution
Just stressed out six week is not acceptable Lowe’s got money on time why did I have to wait so long . People just don’t care 4200 dollars is a lot to me . Time is priceless

Lowes in Ferndale, Michigan - Website is LAME

2.0
Details
Cant search. Adds keep popping up, if i had stock in ths company, i would sell!
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Review
#1641652 Review #1641652 is a subjective opinion of poster.

Lowes in Piper Gap, Virginia - Checkout

1.8
Details
One person to check out or you can check out yourself I do not work for Lowe’s and I expect to inter act with a real person get your head out of the sand Lowe’s you are losing customers over this.
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1 comment
Anonymous
#1740870

Are you living in the past? Home Depot, Target, Walmart and others are all expanding self service registers. Give them a try, it's much quicker than waiting for a cashier.

Review
#1640465 Review #1640465 is a subjective opinion of poster.
Service
Lowes Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.6
Details
I did not receive my bill, the following month I noticed a late payment fee and called. They were kind enough to reverse that fee, a few days later I found out they reported it to the Credit Agencies. 10 years of a card holder 20 years as a customer, tens of thousands...
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2 comments
Anonymous
#1739894

If you had been a cardholder for 10 years you should know when your bill comes due each month. If your bill was misdirected in the mail and you didn't get it you should have contacted you credit provider concerning your payment. Not receiving the bill doesn't excuse you from making your monthly payment.

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Review
#1637905 Review #1637905 is a subjective opinion of poster.
Product
Lowes Credit Card
Pros
  • Selection of ready to purchase
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Don't do this to anyone else