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3.6
Details
Bought a handicap toilet with a Lowes installation which was on sale for $99. When installer took old toilet off, he said he could not install the new one because the ring on the bottom was wrong. He said he would have to chip some of the floor tile and concrete out...
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2 comments
Anonymous
#1702559

It’s hard to tell what’s UNDER the toilet, until the old one is removed. Be prepared for any unexpected problem that might be found, such as rusty bolts, broken flange, water damage, termites, mold, and rotten wood, to name a few.

Why is it Lowe’s fault your house won’t fit the new toilet you bought, without additional work. Why should the plumber eat it, because you didn’t tell him your ring would need to be replaced?

Ridiculous. People always trying to steal or extort money from the hardworking legitimate businesses.

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Review
#1557585 Review #1557585 is a subjective opinion of poster.
Service
Lowes Toilet Installation
Pros
  • Products offered
Cons
  • Told one install price nailed for 4 times that amount
Reason of review
Not what sales ma told me
Loss
$350
Preferred solution
Let the company propose a solution
Tags
  • Rippoff On Installation

Lowes review: Waiting for an associate assist and tool display

3.5
Details
6/8/2019 I shopped at the Fort Smith Ar Lowes store on Rogers Ave. I waited at the paint counter for over 15 minutes for someone to show up, even after pushing the assist button. I finally asked a checkout clerk to call for an associate, no show. I asked again after five minutes to call again. An employee finally came meandering up. While waiting 45 minutes for that person to mix up some paint to match , I searched for 5 minutes for a 1/2 drive socket I was needing. Needless to say, it was not easy trying to find a single socket. I finally looked in a tool box , not labelled for individual sockets, and found what I needed. It looked just like a tool box display for sale. I complained to the associate who worked in that area the difficulty in trying to find an individual socket. His response was, It's always been that way. That is the most lame excuse, for brushing off a customer complaint. I cornered the store manager and voiced my same complaint. He said he would pass it on to Corporate. I have always had trouble in that store finding assistance, you can't either find anyone or they brush you off saying it's not my area. A lot of employee customer training is certainly needed here. It's time to switch to another store
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2 comments
Anonymous
#1699279

Why would you go to the paint desk to find help in tools? Do you go to the grocery store and expect the person stocking produce to come back and pull some steaks out of the meat counter for you. A little common sense goes a long way.

Anonymous
#1752785
@Anonymous

Common Sense would be for you to read the post entirety so you can respond accurately.

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Review
#1554337 Review #1554337 is a subjective opinion of poster.
Cons
  • Associate assistance poor help
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes review in District 2, Virginia: Complaint

3.9
Details
My husband and I were at Lowe’s of wise, va about 7pm on Memorial Day. We wanted to purchase carpet from the rolls in the back. We pressed the help button several times. No response, we then searched for a sales person but none could be found. Finally we went to appliances where two men were doing something on the computer. They said they would find someone for us. We went back and waited but no one came. These two men saw us still standing there later but did nothing. I hope you have video so you can see this for yourself. After about 30 minutes we went home. On the way out we looked at the plants. No one had watered them. They were completely wilted. Several people were out there. We couldn’t believe all the people complaining. What has happened to our Lowe’s? I have built two big houses from this store and have never seen it like this.
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1 comment
Anonymous
#1696010

You should have been home having a barbecue rather than going shopping and expecting retail employees to spend their Holiday working. Stores should close and allow their employees the chance to observe holidays as well.

Review
#1549275 Review #1549275 is a subjective opinion of poster.
Reason of review
Plants not cared for
Preferred solution
Let the company propose a solution

Lowes review in Center, Indiana: Rebate Ripoff

3.5
Details
Spent over 2,000 dollars on appliances. Submitted rebate same day...in February 2019. Told me the appliances were not compliant for rebate...which is not true. Told me I had to resubmit everything which I did. After I resubmitted everything I was told they couldn't pay because it took 6 weeks to process through their system so now it was past the rebate time constraints. I will never shop Lowes again. I have NEVER had a problem with Menards rebates. That is where I will shop from now on.
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4 comments
Anonymous
#1703031

If you are talking about the 11% rebate, appliances are excluded from that promotion.

Anonymous
#1695864

I MAKE IT A PRACTICE NOT TO BUY ANYTHING THAT HAS A REBATE THAT I HAVE TO WORRY ABOUT SENDING IN. IT'S NOT WORTH ALL OF THE HASSLE. THE WHOLE REASON THAT THEY HAVE REBATES IN THE FIRST PLACE INSTEAD OF JUST LOWERING THE PRICE IS BECAUSE THEY KNOW THAT THEY AREN'T GOING TO BE PAYING OUT A GOOD PERCENTAGE OF THE ONES THAT ARE SUBMITTED.

Anonymous
#1694915

If you never have problems at Menards why didn't you buy your appliances there?

Anonymous
#1693469

Hop over to the posts about Menards. Just take a look at how many complaints there are about their rebates. Seems like no matter where yow shop, rebates can be a problem.

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Review
#1545392 Review #1545392 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Not as described/ advertised

Lowes review in Lumberton, New Jersey: No customer resalution with management

3.8
Details
5/25/19 Went to store in Lumberton NJ at7:00am to purchase a new 46" riding lawn mower .Waited in department for assistance ,passing employee asked if I needed assistance and I replied was looking to purchase a riding mower ,employee told me to go to any register and they will ring it up and the department employee will come out with key to unlock mower as they are outside in front of store .After going to the 1 and only register open and waiting on line for 25 minuets the cashier told me she was unable to locate the SKU # for that item and I will need to go to the department to have the employee check and get the proper SKU #.I went back to the department and waited 25 additional minuets for employee to assist me, We finally figured out the proper SKU # and was able to go back on line and pay for this tractor was again 20 min . Now I had to wait for a manager to come out with a key for the locks that connect all the tractors ,in the mean time the department went to get the owners manual and the keys for the tractor . I took the key and checked to be assured the key fit and worked ,the tractor did not engage and the employee told me that was due to no gas in the tractor . I advised the employ I am 55 years old and have worked on Lawn equipment and it was not due no fuel in the tractor. I asked him for the manager and upon the manager returned he told her I did not know my *** from *** in the ground the tractor is fine ,I explained to the manager the battery is dead .The employee reiterated that I was wrong and she should just give me my money back and get rid of me …. so I said fine give me my money back and I will leave ,manager was rude and taking employee side and had no regard to making this right .
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Review
#1542679 Review #1542679 is a subjective opinion of poster.
Pros
  • Brand
Cons
  • Anything about their customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lowes review in Delaware, Iowa: Rebate Denied

3.6
Details
Just received an email - the $1499 refrigerator my family purchased within the 11% rebate offer does not qualify for a rebate because we received an extra $180 off the price. The reason we received the additional amount off was due to lowes error. Our refrigerator was scheduled to come March 11th. We ordered it in store purchased with Lowes card - Wednesday of the week prior no call from Lowes on delivery time - told us they would call out that Thursday... 5 phone calls later Sunday 5:30 pm Lowes advised they had no record of our order. So we drove back to the store and showed our receipt. The amount they charged our card and was included in our monthly interest and payment. Earliest and delivery date of our fridge was then moved to April 8th - so we complained and received additional % off. Also the guys who delivered refused to hook up the refrigerator because our outlet wasnt grounded - paid to have electrician come to verify yes it is ... Didnt know Lowes refrigerator installers could tell by sight whether an outlet is grounded or not. Please explain how *** customer service - lack of knowledge and a Lowes error now makes us ineligible for the rebate....
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1 comment
Anonymous
#1685042

Just looked at the 11% rebate form on-line and one of the exclusions are major appliances. Looks to me like a refrigerator wouldn't qualify as it is a major appliance.

Review
#1532106 Review #1532106 is a subjective opinion of poster.
Service
Lowes Rebate
Reason of review
Order processing issue

Lowes review in Hermitage, Pennsylvania: Warranty issue.

3.8
Details
I purchased a Samsung refrigerator and the 5 year warranty from Lowe’s. The refrigerator had been returned without use and placed in scratch and dent section due to a few scratches near door handles. The sale sign said “ no issues “ and because it had never been used they said I could purchase Lowe’s extended warranty, which I did. The product was delivered to the church for which I had purchased it. As soon as the refrigerator had been plugged in for a few minutes the door alarm began and continued. I called Lowe’s to get the alarm fixed but they told me the warranty was not valid on the product because it was being used by a church (business). My complaint is that the store knew I was purchasing for a church but did not mention that the warranty would not apply and that once the church plugged it in and put something in it, it was now considered used and no one could purchase the extended warranty on a used product. We are returning the refrigerator to Lowe’s and they are giving us a full refund. However, I am upset that they sold me a refrigerator, at a good price, that had issues they were unwilling to fix, and now a store warranty is useless. Is there any recourse for something like this? Kathy Yobe
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2 comments
Anonymous
#1683737

Yes, the next Tim e you purchase a product take time to read the warranty BEFORE you purchase the product. Many consumer products have warranties that cover the product for residential use but if it is used for commercial purposes the coverage goes away or is decreased. Don't take a salespersons word for what is covered by the warranty as they may not be totally accurate in what they tell you.

Anonymous
#1683675

PEOPLE WHO BUY EXTENDED WARRANTIES ARE `USUALLY "A FEW FRIES SHORT OF A HAPPY MEAL" BEST JUST TO PUT THE MONEY AWAY IN THE BANK UNTIL WHEN OR IF YOU EVER NEED IT, INSTEAD OF PURCHASING A WARRANTY THAT THE SCAMSTERS WILL REFUSE TO HONOR!

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Review
#1529517 Review #1529517 is a subjective opinion of poster.
Product
Samsung Electronics Refrigerator
Reason of review
Warranty issue

Lowes review: Screwed out of rebate

4.2
Details
Purchased two storm doors from Lowes on 3/20/19 during the 11% rebate program. Submitted the 11% rebate request online that same day. Total eligible receipt after discounts was $759.92. Just got our "rebate" back in the amount of $.75. We spend way too much money at Lowes for this kind of BS.
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1 comment
Anonymous
#1679428

Were the doors in stock? Did you have them installed? If you look at the fine print on their rebate form you will find that special ordered products and installations are items not included in their rebate.

Review
#1523438 Review #1523438 is a subjective opinion of poster.
Service
Lowes Rebate
Pros
  • Local store personnel are great
Cons
  • Online customer service are unresponsive
Reason of review
Rebate not correct
Loss
$75
Preferred solution
I want my correct rebate

Lowes review in Orléans, Ottawa, Ontario: Goofy service

4.3
Details

Update by user Apr 06

This happened at the Cornwall store...I am 81 years old and don’t have a lot of time and energy left to jerk around with this kind of stuff. As an organization that’s always spouts the satisfaction guarantee slogan, your aren’t “walking the talk” in my case.... Bob

Original review posted by user Apr 06

Hi, my name is Bob Earle ID# 02713 3422 078 On March 19th of this year I bought a garden shed from your Cornwall store and paid a delivery charge scheduled for April 28th. Yesterday (April 5th) I went to the store to buy material (approx. $100) and requested it be delivered with the garden shed, I was told they could not do that and I would have to pay another delivery charge for the material (80 bucks) Are you guys nuts, or you just want me to take my business elseware? Unsatisfied customer... Email - earlebm@cogeco.ca
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1 comment
Anonymous
#1670292

Did you ever stop to think that the materials you wanted to add to the delivery are coming from a different source than the shed? Delivery trucks don't run free.

They have to pay for the truck, fuel, insurance, a driver, someone to schedule the delivery and load the truck. If the delivery has to come out on a different truck you need to pay the fee for the second truck, Believe it or not, deliveries are not a money making proposition for most stores.

Review
#1508634 Review #1508634 is a subjective opinion of poster.
Service
Lowes Delivery Service
Pros
  • Freidliness
  • Staff assistance
Cons
  • Delivery system
Reason of review
Order processing issue

Lowes review: Very easy to install

4.3
Details
Great product so far. Easy to install and looks nice.
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Review
#1503744 Review #1503744 is a subjective opinion of poster.
Pros
  • Easy to navigate website and quick delivery
Reason of review
Good quality
Tags
  • Apecwater