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4.2
Details
Purchased two storm doors from Lowes on 3/20/19 during the 11% rebate program. Submitted the 11% rebate request online that same day. Total eligible receipt after discounts was $759.92. Just got our "rebate" back in the amount of $.75. We spend way too much money at...
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1 comment
Anonymous
#1679428

Were the doors in stock? Did you have them installed? If you look at the fine print on their rebate form you will find that special ordered products and installations are items not included in their rebate.

Review
#1523438 Review #1523438 is a subjective opinion of poster.
Pros
  • Local store personnel are great
Cons
  • Online customer service are unresponsive
Reason of review
Rebate not correct
Loss
$75
Preferred solution
I want my correct rebate
4.3
Details

Update by user Apr 06

This happened at the Cornwall store...I am 81 years old and don’t have a lot of time and energy left to jerk around with this kind of stuff. As an organization that’s always spouts the satisfaction guarantee slogan, your aren’t “walking the talk” in my case.... Bob

Original review posted by user Apr 06

Hi,...
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1 comment
Anonymous
#1670292

Did you ever stop to think that the materials you wanted to add to the delivery are coming from a different source than the shed? Delivery trucks don't run free.

They have to pay for the truck, fuel, insurance, a driver, someone to schedule the delivery and load the truck. If the delivery has to come out on a different truck you need to pay the fee for the second truck, Believe it or not, deliveries are not a money making proposition for most stores.

Review
#1508634 Review #1508634 is a subjective opinion of poster.
Pros
  • Freidliness
  • Staff assistance
Cons
  • Delivery system
Reason of review
Order processing issue

Lowes - Very easy to install

4.3
Details
Great product so far. Easy to install and looks nice.
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Review
#1503744 Review #1503744 is a subjective opinion of poster.
Pros
  • Easy to navigate website and quick delivery
Reason of review
Good quality
Tags
  • Apecwater
4.1
Details
Lowes Flooring puruchase Bedford, In Larry & Judy Kidwell 102 Shandell Dr Bedford, In 47421 812-545-9033 2/2 Install estimator came to our home for measurements 2/6 Received estimate from Lowes 2/6 Placed order with Lowes for flooring and paid in full 2/11 Materials...
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Review
#1499096 Review #1499096 is a subjective opinion of poster.
Reason of review
Scheduleing of installation

Lowes - NOT VERY GOOD?

3.6
Details
I SEND FOR MY REBATE ON 9/19/18 AND UP TO DATE I HAVE NOT RECIEVE D NO REBATE . MY NAME IS TOMAS CHAVEZ AND I BOUGHT A WASER AND DRYER FROM LOWES . I HAVE ALREADY FINISH PAYING FOR IT THANK YOU ANY WAY .I'LL BE SURE TO PASS ON TO MY FRIENDS
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Review
#1497870 Review #1497870 is a subjective opinion of poster.

Lowes - No information till i called

3.5
Details
I bought a dishwasher on Tuesday 3/12 and set up for installation service that they assured would be more than a few days. I waited until Friday and called since I had heard nothing and they said they would have the installer call to set a date bun no call so I called 3 times today 3/18 and finally got call but the install date is 3/25, about 2 weeks after I bought it. I WAS PLANNING TO UPDATE A NUMBER OF MY APPLIANCES BUT WHEN I DO IT WILL NOT BE THROUGH LOWES….
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Review
#1495324 Review #1495324 is a subjective opinion of poster.
Cons
  • Lack of information
3.5
Details
I want to start by saying that the end result of our remodeling job with Lowes was beautiful. Unfortunately, I do not feel we received the level of customer service or value that I normally expect from Lowes. The bid that we received from Lowes was substantially higher...
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Review
#1464690 Review #1464690 is a subjective opinion of poster.
Pros
  • Final result was very nice
Cons
  • Customer service experience was terrible
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Price reduction
Tags
  • Home Improvememt
3.6
Details
I purchased a washer and dryer in November during a rebate promotion. I submitted the documents the very next day. Lowe's can plainly see in their own system that my purchase met all the requirements for the promotion, which was a $100 Lowe's gift card, which I was...
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2 comments
Anonymous
#1622182

On 11/14/2018 we purchased a Samsung washer/dryer based upon a sign offering a $75 lowes store Gift card AND $200 rebate provided we bought the 4-piece bundle (washer/dryer/2 pedestals). Promo sign was very clear in its come-on and we paid for the "bundle".

The next day we submitted the rebate receipt. January 1, 2019 we still have nothing. A phone call to the rebate department yesterday confirmed their receipt of the rebate request and stated that a $75 gift card was approved and being processed. "Victor" stated that we did not qualify for the $200 rebate.

His English was so poor i really could not understand him. He said the advertisement of the rebates on the sign was meaningless.

Where I come this called "fraud in the inducement" and is illegal. I will follow up with a Consumer Protection agency.

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Review
#1424698 Review #1424698 is a subjective opinion of poster.
Pros
  • Selection of washer and dryer combos
  • Home delivery
Cons
  • Making everything difficult about receiving gift card
  • Awful customer service after the sale
  • Shady business practices
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Let the company propose a solution
Tags
  • Lowes Bad SERVICE
  • Lowes Rebate
  • Lowes Rebate Not Honored
  • Lowes Lies
  • Lowes Does Not Honor Promotions

Lowes in Chaptico, Maryland - Terrible

3.8
Details
Called appliances at the California md Lowes Toni answered she was very rude and instead of helping me she transferred me without telling me to front desk I had a question about an item being in stock and she couldn't help me she just transferred me and the phone ended up disconnecting awful experience.
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Review
#1423807 Review #1423807 is a subjective opinion of poster.
4.0
Details
My unit was delivered on a Thursday, the individuals "installed" the unit. On his way out, the delivery man said to be sure I took everything out of the washer before running. I thought this strange as I cant imagine anyone not checking before adding clothes. When I...
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Review
#1400652 Review #1400652 is a subjective opinion of poster.
Reason of review
Bad quality