Both I and my wife are upset with your Toms River NJ store customer service desk people. Their attitudes are awful and insulting. We are both never walking into your stores ever again.
A year ago, my wife was told she was *** and called 'a ***' by one of your customer service desk workers while my wife was making a return. She's not forgotten the experience, and she remembers it unpleasantly every time she makes a purchase at your store, even today. She dreads having to walk into Lowes, and dreads having to deal with the customer service desk on a propane bottle return or anything similar.
Just today, I went shopping for a few minor things, a dog 'pet' door, pet supplies, some fasteners, and was thinking of checking on kitchen appliance prices; I wanted to surprise my wife with new stainless Freezer / Refrigerator, one with water and ice making options on the door. I entered your store from the contractor entrance, and I have to admit, the people at the contractor entrance are hardly ever a problem. I asked about small 'pet' doors, (I know where the appliances are), and the contractor desk people were friendly, helpful, and had a pretty good attitude; they directed me to the pet aisle, aisle 23.
The contrast between the contractor desk was and is in complete contrast to the people working at the other entrance, where my wife was insulted and where I ran into trouble just today.
Today I was thrown out of your store. I had a thousand dollars in cash in my pocket. I was going to look at appliances. Dumb.
As I walked through the store, toward the pet aisle at the opposite end of the store, two young Lowes women employees approached me, and advised me I had to have my 22 pound Boston Terrier in a cart, or I had to carry her, and that the rules were 'pretty strict.' They oohed and aaahed and remarked how cute my little dog was, and said she was pretty, and I was not surprised at this, she is a cute little dog, but I was surprised at the instructions, so I put my small dog in a cart and continued shopping. As I approached the main customer entrance, a old woman with more hair spray and bottle brunette coloring on her head than common sense stepped out from behind the customer service desk and nastily told me I had to leave the store immediately. I asked why, and she said, "health reasons, the board of health has a law and dogs are not allowed in all stores, it's posted at the entrances." She chaperoned me to the exit and made sure I left.
Hmmm. Health reasons? Lowes does sell pet supplies, don't they? My dog was in a cart, as the young lady employees instructed me. Maybe your hair sprayed and brunette in a bottle employee with the foghorn voice doesn't want my dog getting sick from all the leaking pesticide containers in your store, the ones across the aisle from the pet supplies? Is this possible? That must be the health issues she's referring to. Hmmm.
I was puzzled. I know Lowes has a pet aisle, I know they do, I've seen it, I've bought pet supplies from it. And, in the space of 30 seconds I was told two different things by employees of Lowes. I left the store with my 22 pound dog under my arm. My little dog was cuddled up, right next to the $1000.00 in cash in my chest pocket. Outside the store I looked for the board of health sign, and couldn't find one, so I walked back in to question the hair spray bottle brunette woman, and before I even got two steps in the door she started shouting in her foghorn voice that I had to leave.
No problem. I'll leave, and I'll be *** if I'll ever step back into your store with your nasty people with lousy mixed up insulting attitudes ever again with a thousand dollars in my wallet and high limit credit card. How about that?
I left, and made three trips just today to your competitors store where I made my purchases for my projects. They love my little dog there at your competitors store. My wife is never going into your store ever again, and neither am I. Your customer service people are rude, poorly trained, often confused, clueless about the products on the shelves, and frequently nasty. Good luck with your business venture. Go be nasty to someone else. I'm amazed your in business.
I've walked past broken leaking pesticide containers broken and spilling and leaking into the aisle in your Toms River store, I've seen pesticides marked down to next to nothing prices and in failing containers leaking into the bins they were thrown into, I've seen pallets of fertilizer with broken bags leaking and tracking up and down aisles, I've seen shelves poorly stocked with the same item at two different prices, damaged goods displayed for sale, incorrect pricing, 'SUPER SALE' items ringing up at 20% and 50% over the marked SALE price, incorrect labeling, no knowledgeable salespeople in sight for hundreds of feet, far too few manned checkout registers, and far too many customer service people who don't know how to operate the registers and handle ordinary transactions.
God forbid you actually ask for the SALE PRICE marked on the item on a shelf, at your Toms River store, you'll lose 15 minutes out of your life while the staff slowly drag themselves around in circles seeking whatever special super authority necessary to sell you the item at the price marked on the shelf.
I've seen all this, my wife has been treated nastily, and now today, I was thrown out of your store because of a little 22 pound dog, on our way to the pet aisle. I had a THOUSAND DOLLARS CASH in my pocket.
Product or Service Mentioned: Lowes Manager.