Newark, New Jersey
Not resolved

Lowes Manager:

Both I and my wife are upset with your Toms River NJ store customer service desk people. Their attitudes are awful and insulting. We are both never walking into your stores ever again.

A year ago, my wife was told she was *** and called 'a ***' by one of your customer service desk workers while my wife was making a return. She's not forgotten the experience, and she remembers it unpleasantly every time she makes a purchase at your store, even today. She dreads having to walk into Lowes, and dreads having to deal with the customer service desk on a propane bottle return or anything similar.

Just today, I went shopping for a few minor things, a dog 'pet' door, pet supplies, some fasteners, and was thinking of checking on kitchen appliance prices; I wanted to surprise my wife with new stainless Freezer / Refrigerator, one with water and ice making options on the door. I entered your store from the contractor entrance, and I have to admit, the people at the contractor entrance are hardly ever a problem. I asked about small 'pet' doors, (I know where the appliances are), and the contractor desk people were friendly, helpful, and had a pretty good attitude; they directed me to the pet aisle, aisle 23.

The contrast between the contractor desk was and is in complete contrast to the people working at the other entrance, where my wife was insulted and where I ran into trouble just today.

Today I was thrown out of your store. I had a thousand dollars in cash in my pocket. I was going to look at appliances. Dumb.

As I walked through the store, toward the pet aisle at the opposite end of the store, two young Lowes women employees approached me, and advised me I had to have my 22 pound Boston Terrier in a cart, or I had to carry her, and that the rules were 'pretty strict.' They oohed and aaahed and remarked how cute my little dog was, and said she was pretty, and I was not surprised at this, she is a cute little dog, but I was surprised at the instructions, so I put my small dog in a cart and continued shopping. As I approached the main customer entrance, a old woman with more hair spray and bottle brunette coloring on her head than common sense stepped out from behind the customer service desk and nastily told me I had to leave the store immediately. I asked why, and she said, "health reasons, the board of health has a law and dogs are not allowed in all stores, it's posted at the entrances." She chaperoned me to the exit and made sure I left.

Hmmm. Health reasons? Lowes does sell pet supplies, don't they? My dog was in a cart, as the young lady employees instructed me. Maybe your hair sprayed and brunette in a bottle employee with the foghorn voice doesn't want my dog getting sick from all the leaking pesticide containers in your store, the ones across the aisle from the pet supplies? Is this possible? That must be the health issues she's referring to. Hmmm.

I was puzzled. I know Lowes has a pet aisle, I know they do, I've seen it, I've bought pet supplies from it. And, in the space of 30 seconds I was told two different things by employees of Lowes. I left the store with my 22 pound dog under my arm. My little dog was cuddled up, right next to the $1000.00 in cash in my chest pocket. Outside the store I looked for the board of health sign, and couldn't find one, so I walked back in to question the hair spray bottle brunette woman, and before I even got two steps in the door she started shouting in her foghorn voice that I had to leave.

No problem. I'll leave, and I'll be *** if I'll ever step back into your store with your nasty people with lousy mixed up insulting attitudes ever again with a thousand dollars in my wallet and high limit credit card. How about that?

I left, and made three trips just today to your competitors store where I made my purchases for my projects. They love my little dog there at your competitors store. My wife is never going into your store ever again, and neither am I. Your customer service people are rude, poorly trained, often confused, clueless about the products on the shelves, and frequently nasty. Good luck with your business venture. Go be nasty to someone else. I'm amazed your in business.

I've walked past broken leaking pesticide containers broken and spilling and leaking into the aisle in your Toms River store, I've seen pesticides marked down to next to nothing prices and in failing containers leaking into the bins they were thrown into, I've seen pallets of fertilizer with broken bags leaking and tracking up and down aisles, I've seen shelves poorly stocked with the same item at two different prices, damaged goods displayed for sale, incorrect pricing, 'SUPER SALE' items ringing up at 20% and 50% over the marked SALE price, incorrect labeling, no knowledgeable salespeople in sight for hundreds of feet, far too few manned checkout registers, and far too many customer service people who don't know how to operate the registers and handle ordinary transactions.

God forbid you actually ask for the SALE PRICE marked on the item on a shelf, at your Toms River store, you'll lose 15 minutes out of your life while the staff slowly drag themselves around in circles seeking whatever special super authority necessary to sell you the item at the price marked on the shelf.

I've seen all this, my wife has been treated nastily, and now today, I was thrown out of your store because of a little 22 pound dog, on our way to the pet aisle. I had a THOUSAND DOLLARS CASH in my pocket.


Product or Service Mentioned: Lowes Manager.

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Hahahaha, just read this. Whoever wrote this is full of it and clearly an unhappy person in life!

@That Girl

Not so..... I know who the customer is talking about the 2 females no longer are there


What the heck does having a "pet aisle" have to do with allowing pets inside the store? Our local grocery store has a pet aisle, can't bring pets in.

The local retail store sells car parts but you're not allowed to drive your car through the store either. Shocking!


While I love small dogs, I am usually a bit reserved when I am around them in a public setting..some people are afraid of dogs....Lowe's has a policy that the only pet of any kind allowed in the store is a service animal. I'm pretty sure other stores have this same policy, but they don't enforce it because they are afraid they will lose the customer.

I am glad you brought your dog into the's better than leaving it in a car on a hot day with the windows rolled up...


I'm guessing all these previous comments were written by the same person. Sad.


I agree with the other poster on that comment about "runnin over them...I find small dogs to be extremely annoying with that extremely high pitched bark/squeakthat that ALL small dogs seem to have, and what else *** me off is those same dogs barking nonstop when you are trying to talk to a customer and they won't tell that *** dog to shut the *** up! Just once I'd like to turn that same dog into a *** football!!

Then the irresponsible owner keeps saying "What? What? I can't hear you? HUH??

What?" Maybe if they would shut that *** dog the *** up then they could hear what the *** I am trying to say to them. People like you ruin a good shopping trip for everyone else!


Two thumbs up for the comment made by 'Repubbed'!!


Nothing *** me off more than *** such as yourself taking their *** *** little dogs into ANY store and thinking that all the patrons will like him/her...WAKE UP YOU *** ***!!! Not everyone likes little p.o.s.

dogs. AND,who are you to just assume that everyone thinks they are cute!! They are NOT cute in any way shape, or form. I intentionally ran over and squished some p.o.s.

*** Zue or whatever the *** they are called. I made a road pizza outta that dog, and have NO regrets about it! Maybe that will teach you people to leave your *** little dogs at home, cause if I see one in the road, I guarantee you people that I WILL go outta my way to make sure and flatten it! That last dog I squished into the pavement had a real nice blood stain all over the asphalt and I loved hearing it squeak when I hit the mother ***!

I could even hear its bones crunching as I ran over it with my 4x4 truck! How about if the large and giant breed dogs owners take them into a store? See how long people think that is cute!! NOT!

I guess that most people think they have to be polite, well, have you ever thought that there is a reason for health codes...AND lawsuit liability in the event that your so called cute dog bites someone? DUH? You are the reason that dogs are not allowed in stores!! Patron endangerment and liability on the part of the store IF some guest were to get bit or injured by your p.o.s.


Do yourself a favor and leave that dog at home, cause I guarantee you that IF I see it running loose I WILL run over it. Fortunately by me running over that *** dog there is one less small dog in the world now.

@From someone who enjoys runnin

wow!!!!!!! Talk about a serial killer in the making!!!!!!!!!!!!!!!!!!!!! You need to chill out before you do something even more evil where you'll have to serve time.


Nothing infuriates me more than people who bring children into stores, in particular the special kids, they make me friggin' sick. They can't control the kids, the kids break things, and they are always whining at the checkout for candy, wetting their pants, and puking.

The parents are worse, they don't watch the kids, they fight, they argue, and mothers slap their future death row inmates around for the slightest infraction. I've been in retail for 22 years, and there's nothing more that I hate than customers and their kids. If I didn't have to put up with customers at all, I'd have a perfect retail career. I studied hard at the community college to be able to qualify to run this cash register and push that broom around, too, I am a professional, I can face a shelf.

You should know, you readers, you should know. Get mopping, there's a clean up in aisle 5, somebody's kid threw up, obviously he's been licking the handle on the special bus again.


Nothing Irritates me more than people who think it is appropriate to bring dogs into stores. Here is the thing, dog *** and poo indiscriminately.

Lowes sells kitchen wares (This is actually likely the health violation)

Also if you little puppy bit a child or a staff member, the store is liable.

Not to mention, I don't like dogs, I don't have a Dog because I am extremely allergic to dogs. I do my part, and not walk through off leash areas, now you do yours and keep your *** dog out of places they aren't suppose to be.

No Dogs means exactly that.


What part of "No pets allowed" posted on the front door don't you understand??


It is not only unsafe for all customers but unhygenic as well. Have some common sense you *** ***.

If I owned a hardware store and you came in with that ugly mutt I would've shot that mutt like old yeller.

What the *** is wrong with people like you these days. Get some common sense.

@So sad

Why do you feel death to an innocent dog is warranted when the real problem lies with the owner's ignorance? Sounds like a *** reason to pull out your pistol and make yourself feel like a REAL MAN:)


You start out by saying your wife was insulted and called names last year at this Lowe's but then describe how she doesn't like exchanging propane tanks or even going into the store---but you or someone is continually dragging her (no doubt kicking and screaming??)into the store.

Now, you were asked to leave the store because you brought a 22 pound dog into the store. What *** brings a dog into a store??

This is not France. We do NOT bring dogs into a store. Not only is it dangerous because he could *** a small kid, but un-hygenic.

What the *** is the matter with you?? When I owned my hardware store, I would have told you once to get him and you out of the store and if you didn't, I would have shot him.


Why not just shoot the guy? Why do you sickos always want to kill the small dog? This site has some very trigger-happy people on it:/