My name is Autumn Smith from Williamsurg, Ky. I am complaining today because first off I paid good money for a warranty on my Troy built riding mower that ovbiouvsly lowes doesn't stand behind.
I called them on May 8th to notify them about my mower... It was broken down and I needed someone to check my warranty and have it picked up and worked on. They didn't pick it up until May 13th.. I paid someone to do my lawn which Lowes complains in their warranty that they will have the yard work done while under warranty.
Right.. Well, they did even tempt to service my yard as said Under warranty..... They had my mower for 3 weeks. I called several times trying to find out what the update was they replied they were still waiting for the part which was 2 weeks of already having my mower.
I paid someone 2 times to mow my lawn which was $55.00 dollars each time and then on top of that they drop my mower off with out ringing the door bell. Leave the keys in it nice work guys. But anyways I start mowing and it goes out again after covering 50 ft of the lawn. I call them back the same day for them to tell me I have to WAIT..
For them to pick it up again.. Okay you guys come pick it up NOW or refund my *** money.. Meanwhile you can not wait and come now my grass.. Do you all understand I did buy a new riding mower to pay wait..
I paid this last guy to mow my lawn he never showed up.. I'm beyond pissed..
My yard looks awful and I know ppl and talking about me and its a good start on someone reputation which I'm sure you all like to keep yours, right. Do something now
Product or Service Mentioned: Lowes Warranty.
Monetary Loss: $165.