Update by user Mar 24, 2016
called whirlpool and they said we are under warranty and are now sending a new drawer for free. Thank you Whirlpool.
Lowes was just trying to rip us off by making us pay (twice) for the shelf that they did not deliver. I will buy whirlpool again, but I will not step foot into Lowes.
Original review posted by user Mar 18, 2016
I bought a Whirlpool fridge from Lowes. I order to get an additional 5% off they convinced me to get a Lowes card.
The bill did not come so I called and they said they sent it but it was not delivered, so we made arrangements to pay online. Anyway, I started getting phone calls from a bill collector. Despite the fact that we resolved the issue with the store and then had to explain it several times to the bill collectors, who said the calls would stop, we continued getting calls three or ore times each day on our home phone and at work. We pleaded them to stop but the calls kept coming.
When the fridge arrived, it looked like it was missing a drawer and we asked he delivery guy about it. He said it was not missing a drawer. The drawers could be moved around and so it just looked that way. We believed him until we went to a friend's house who had an identical fridge, but it had the missing drawer.
When we called Lowes they said we were out of luck and had to pay 158 dollars for the drawer because it was after 30 days. Despite several calls to Lowes we are stuck with a new fridge without a drawer. Ironically, this is why we purchased a new fridge in the first place, because our old fridge had a broken drawer and we are selling our home. So now we are out 1200 for the fridge and 158 for a drawer if we purchase it.
In addition I was embarrassed at work because the phone went off during my lecture, embarrassing me in front of my students when their bill collectors from India called me for at least the 20th time in a matter of two weeks asking for money they had already received.
Reason of review: Problem with delivery.
Monetary Loss: $1200.
Preferred solution: Deliver product or service ordered.
Lowes Cons: Poor installers.