We just received a notice from Lowe's that they will not be responsible for damage caused by one of their contractors. We had a new roof put in November of 2017.
In August this year we had new siding repaired and in the process, they found the flashing on the top of the roof was not installed properly leaving a large gap for rain/water to get inside the chimney. This caused the wood in the chimney to rot and we had to have the chimney rebuilt. I find this appalling to say the least that Lowes’ using subcontractors who do shoddy work and the Lowes won’t stand behind their work. Last time we will be using Lowe's for any home improvements.
Our salesperson was Mark. The store was the one located on Dallas Highway in Marietta,Ga.
Product or Service Mentioned: Lowes Roof Installation.
Reason of review: Damaged or defective.
Monetary Loss: $2000.
Preferred solution: Reimburse for damages.
Lowes Cons: Shoddy work.