Lowe's has given me the run around since 2015. Paid for new flashing, was told there was new flashing installed for almost a year.
Then the installer tells the regional director of installations that; "The step flashing up the sides of the lower roof were cleaned off and reused, just as we always do". Now Lowe's insurance company wants to pay $1100 to reinstall flashing which will void the manufacturer warranty.
Repeated calls, emails and follow ups with Lowe's insurance company go unanswered, its appears ignored. I have been given the runaround for two years, the roof still leaks, They can not get a report from another roofer that Lowe's has sent out stating in order to properly correct the mistakes you would need a NEW ROOF installed.
Product or Service Mentioned: Lowes Roof Installation.
Reason of review: Damaged or defective.
Monetary Loss: $5200.
Preferred solution: Full refund.
Lowes Cons: Did not stand behind the services.