During the past eight years that I have lived in this community, I rarely if ever shop at Lowe's Home Improvement because of the poor customer service I receive. However, like many others in this area, I use it in pinch if I have a general purpose D.I.Y. home need that doesn't require actual knowledge from an associate or a special order. The recent incident which I'm about to relate really is the nadir of the sum total of my experiences at Lowe's.
Last Sunday night I stopped in to purchase several gallons of paint and had no less than four sales associates pass me by and ignore me when I tried to get their attention. After finally getting one associate's attention I was made to wait an additional ten minutes before I was able to get someone from the department to help me. She was an older lady, about sixty, and she was actually knowledgeable, if rude and abrupt. As I was about to leave she made several intrusive, inappropriate and cruel comments about my severe acne condition.
If this arrogant sales associate had been a Gen X-er, youth and relative inexperience might have been invoked as a (pathetic and flimsy) excuse - but she was of a much older generation (a Baby Boomer) that SHOULD have known better and, in fact, DOES know better.
I am a very patient man, but this is the proverbial straw that broke the camel's back. Congratulations Lowe's, you have finally alienated me. I will NEVER shop at any of you locations ever again.
Reason of review: Poor customer service.
Lowes Cons: Customer service.