My son and I went to the Lowes store in Belle Vernon, PA. He wanted to return a drill set that he had purchased
(approximately $399.00 + tax and a two year warranty. It wasn't exactly what he wanted and he asked for a refund of his money. The cashier/customer service personnel asked him what was the problem and he explained it to her. She then called her supervisor. She told my son that he had to have a better excuse for returning the drill set than the explanation he gave her. She reluctantly then said he could get his money back . The clerk who had waited on him counted out his money and practically threw it at him. It turned out that he did not get the money back that he had paid for the warranty. Had she counted the money back to him in a civilized way, I would not have had to make a trip back to Lowes to get the remaining amount of money returned.
My major complaint is that any money should be counted back to the customer. This is simply good business etiquette. It might take at least 30 seconds to do this, but the extra time would be worth it.
My second complaint is the personnel you hire. These girls are bored and are boring. They are not concerned with good business practices. I will not go back to the Belle Vernon Lowes store in the near future. I will go to the Uniontown, PA store because the clerks are more pleasant and they don't give the customers a hard time.
Product or Service Mentioned: Lowes Warranty.
Reason of review: Poor customer service.
Preferred solution: Instruct you employees to count back the money whether at check out or for refunds.
Lowes Cons: Personnel working there.