While waiting in line for the only check out station (self serve at that) I noticed an employee waving towards another register he was about to open. I am hard of hearing and apparently I was not the customer that he had chosen to wait on.
Not realizing what was happening I made my way over to this second register. He rudely escorted another customer to be waited on before myself. I can understand his wanting to be fair and had I not been hearing impaired I might have understood what he was doing...this is no excuse for the treatment I received. When I asked for his name so that I might call Lowe's corporate complaint number he became upset and would only identify himself by his first name.
Had this "manager " been doing the job he was being paid to do this ssituation would have never developed. What kind of a retail business keeps only one (self serve) check out open? It was his poor judgement and management skills that allowed this less than satisfactory condition. There is a Home Depot in this same town (Derby Ct>) and although they are not perfect they are head and shoulders above Lowe's.
I knew this going in but there are only a couple items that I purchase at Lowe's because Home Depot does not carry them. Major purchases are made at Home Depot.