Went to my local store (At which I have spent THOUSANDS)seeking a rooftop vent cap. On the website it states the isle and bay however it states BW - 18 - How is the consumer supposed to know what BW means?
I asked employees and no one knew - for 45 minutes + I was runaround the store to multiple isles. Went back to customer service and they located in fashion bath??? Some guy working the area had the item at the desk in this section and handed me one that was bent/disfigured and walked off to another person. I was so highly upset at this point I threw down the other items in my hand and left the store.
Now back at home I need to calm down some before headed across town to Home Depot.
Your SE Orlando store needs staff training and improvement. The male clerk at the CS desk had 2 lip piercings and an inappropriate attire - great image.
Product or Service Mentioned: Lowes Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Lowes Cons: Inept.