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Lowes sold us a samsung washing machine knowing that they were being recalled and then would not honor their promise to pay half for our replacement washer after samsung paid their portion. They had a very rude person call me who was not familiar with the deal the previous employee made on behalf of lowes and refused to honor it. I will never buy from lowes and I will tell every one I come in contact with to stay away from lowes their customer service is horrible from a company who put my family in danger by selling exploding washing machines!

Product or Service Mentioned: Lowes Washing Machine Replacement.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I didn't like: You went back on our agreement.

  • Samsung Washer Recalled
Company wrote 0 private or public responses to the review from Jan 16.
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