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1 comment

I purchased a storm door and it has small cracks on the glass and they refused to do anything about it they lie so much but GOD is watching and listening and u will have to answer to him I hope you don't treat all customers like I got treated I called so many time and the manufacturing company and all they did is play the blame game on each other I never got a call letting me know what was going on I asked to speak to managers never got one I have never experienced such poor salesmanship I'm letting everyone I know don't buy anything from lowes they never wanted to come out and look at the cracks

Product or Service Mentioned: Door.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Lowes Cons: Customer sercive.

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Have you tried scraping the "cracks" off with a razor blade? The glass used on a storm door is tempered.

Tempered glass won't have small cracks. If it gets hit hard enough to crack it will shatter into thousands of small beads.

If a bit of the sealant used in the manufacturer of the door gets strung across the glass it can look like a crack but is easily removed with a razor blade. Give it a try...might be an easy solution to your problem.

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