Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
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1 comment

Signed contract for new roof about nine weeks ago. Told installation wouldn't be until January, recently I got a call to schedule job in March eight weeks after the expected time.

Told installation would be done by Lowes certified contractor, not some fly by night outfit, a recent check of permits issued to installer seems to indicate a limited number.

Complaints to store Manager amounted to a waste of time. My advise when shopping at a Home Improvement Warehouse is to pay some attention to the parking lots, at Lowes you will never have any trouble finding a spot whereas at Home Depot you have to search for a place to park, their is a reason Lowes has less customers.

Product or Service Mentioned: Lowes Roof Installation.

Reason of review: Not as described.

Preferred solution: Full refund.

I liked: Store layout.

I didn't like: First sales experiance will be last.

  • Roofing Buisness
Company wrote 0 private or public responses to the review from Jan 05.
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Going to a big box store for a roofing job is not the best idea. There are many local roofers who can do the job just as cheap and probably better. Ask around and then get at least two estimates, etc.

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