Not resolved
Customer service
Product or Service Quality

. I have had issues with the dishwasher from the date of installation.

I was not informed when I purchased the dishwasher that it did not have an element to dry the dishwasher. It has a fan that air dries the dishwasher. Your hot water must be turned up all the way to create enough steam to dry the dishes and then when it cycles to leave the door open. This does not seem energy efficient to me.

I had a service call prior to the warranty ending due to not cycling, nor the soap dispenser not opening and the repairman was able to fix the dishwasher under warranty. Now the dishwasher is doing the same thing. I called Samsung first and they informed me that they showed no service on the dishwasher and there was nothing that they could do to help me. I was extremely frustrated because I spent $697 on the dishwasher.

I went into the Lowes store and the gentleman told me to call the Lowes Customer Service.

I was informed by a Representative that I would have to pay for parts and service for a dishwasher that has not worked for 2 months. I am extremely disappointed that Lowes does not stand behind the products that they sell and service.

Product or Service Mentioned: Lowes Installation.

Reason of review: Damaged or defective.

Monetary Loss: $697.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service received.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

It is not their responsibility to teach you how to use any product you buy. It is yours.

Broken Arrow, Oklahoma, United States #968215

how hard is it to do some research before you make an appliance purchase? IF you would have done any research at all, you could have known about these issues and purchased another dishwasher!


It is NOT the responsibility of a retail store to stand behind the product. It IS the responsibility of the manufacturer to stand behind their product and warranty. You should be complaining about Samsung rather than Lowes.

You May Also Like