1605 Macedon Pkwy, Macedon, NY 14502, USA
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Multiple unresolved repairs, most recent failure 1 week after complete replacement of freezer compressor and condenser. Samsung Refrigerator 2014 Lowes Protection Plan Ref # 0266800214187140846001 Model: RF32FMQDBSR/AA S/N: W76643BF600307E Service Record Symptom Repair/Notes 9-Jun-16 No ice Ice Maker parts replaced 9-Aug-16 No ice No parts replaced 20-Sep-16 No Ice No parts replaced 9-Nov-16 No Ice Ice Maker parts replaced Jan 15 2018 No ice/no freezer National Factory Service tech cannot diagnose Jan 17 2018 No ice/no freezer Another National Factory Service tech diagnoses sealed system failure.

NFS cannot repair sealed system failures. Jan 23 2018 No ice/no freezer Countywide Appliance diagnosis: freezer compressor failure Jan 29 2018 No ice/no freezer/no refrigerator Countywide Appliance: freezer compressor replacement Jan 30 2018 No ice/no freezer/no refrigerator Reported no freezer or refrigerator to Countywide Appliance Jan 31 2018 No ice/no freezer/no refrigerator Reported no freezer or refrigerator to Countywide Appliance Feb 1 2018 No ice/no freezer/no refrigerator Called Lowes to report no freezer or refrigerator: Agent ID: 2361319, Amber calls Countywide Appliance to set up new visit Feb 1 2018 No ice/no freezer/no refrigeration CountyWide Technician discovers condenser fan obstructed by coolant line moved during his replacement of compressor Feb 11 2018 No ice/no freezer Called Lowes Agent: Scheduled appt with Countywide appliance for 2.13.18

Product or Service Mentioned: Samsung Electronics Rf32Fmqd Refrigerator.

Reason of review: Warranty issue.

Monetary Loss: $3000.

Preferred solution: Full refund.

  • Samsung Lemon
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