I purchased a Samsung refrigerator, Model #RFJBEDBSG/AA, in Oct 2016, with the extended warranty. The refrigerator ice maker was serviced several times and found to be defective by the tech and was suppose to be a full replacement per Lowe's warranty.
I was told by Lowe's full replacement would not be authorized. I paid $3000 for this refrigerator with the extended warranty thinking the company would keep their word about replacement.
This is just plain poor customer service. I have purchased numerous Samsung products over the years and it is apparent I should probably move on to another company in the future.
Product or Service Mentioned: Lowes Warranty.
Reason of review: Damaged or defective.
Monetary Loss: $3000.
Preferred solution: Let the company propose a solution.