Kenosha, Wisconsin
Not resolved
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We purchased kitchen appliances from Lowe's of Kenosha in August, 2018. The employees who delivered these appliances were fantastic.

They took good care of our personal property and they were efficient, friendly and knowledgeable. We decided to have Lowe's install the microwave. That's where our problems began. We were promised installation by September 10th.

Well that day came and went. We had gone into the store two times to check on installation and both times, the employees in the appliance department (one of them Mike) said they would look into the matter and call us the next day. That never happened. I then called the Customer Care number and was told that our request for the installation was never put into the computer; therefore, the installation could not be scheduled.

The person at Customer Care called the Kenosha store and spoke with John who assured her that this would be done. I then called Customer Care later in the week to check on installation and was then able to talk directly to the scheduler. The microwave was finally installed on September 24th, 14 days after the promised date of installation. Again, the installer was fantastic.

A word of warning! Don't bother having Lowe's schedule installation of a product that they sell. The employees in the appliance department do not follow through with any request even though they promise that they will.

Sad situation. Very frustrating experience.

Product or Service Mentioned: Lowes Customer Care.

Reason of review: Poor customer service.

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