I bought a front door and screen door through Lowe's. I had Purchased the door on February 13.
It didn't get installed until March 11. I bought them as is. Why it took a month to install is beyond me. The installer was supposed to arrive between 8-10 am and he didn't come until 11:30.
He then was working on the doors at our house from 11:30 to 8:30. He took 9 hours. My husband was not planning to be off work all day. After 9 hours of work it was not installed right.
The screen door does not latch when our main door is closed. I called the store back and told them I need the installer to come back on the weekend as we cannot miss any more work. They sent the installer on a Friday. Then he still couldn't fix it.
I have called corporate and they have failed to call me back.
I feel like Lowe's failed me as a customer.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I didn't like: Customer service received, Lack of response, Service, Wrong product delivered, Price.