I bought a front door and screen door through Lowe's. I had Purchased the door on February 13.
It didn't get installed until March 11. I bought them as is. Why it took a month to install is beyond me. The installer was supposed to arrive between 8-10 am and he didn't come until 11:30.
He then was working on the doors at our house from 11:30 to 8:30. He took 9 hours. My husband was not planning to be off work all day. After 9 hours of work it was not installed right.
The screen door does not latch when our main door is closed. I called the store back and told them I need the installer to come back on the weekend as we cannot miss any more work. They sent the installer on a Friday. Then he still couldn't fix it.
I have called corporate and they have failed to call me back.
I feel like Lowe's failed me as a customer.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $300. The author is overall dissatisfied with Lowes. The most disappointing about front door from Lowes was customer service received, lack of response and service Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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