Online-I had ordered 2 rainfall showers to be delivered to the local Lowes (union, NJ) on Sep 23rd. On delivery day I was called and told they are on back-order even though I had already been called to say it was on time.
Now I was given a new delivery date of Oct 8th. On 8th, I got called by the store today that it is again on back order and NOT available until NEXT MONTH. Here is the tragedy, NO ONE so far had bothered to inform me that ONLY 1 of the showerheads is on back-order while 1 is readily available.
IF ONLY someone had explained it earlier! I would have cancelled one of the orders so that the available one gets shipped.
No wonder people love Home Depot. Speedy online service, better stores, better employees and hence better communication.
Reason of review: Poor customer service.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.