I ordered a shaw rug from Lowe's on 2/5/11. I was told it would ship on 3/16/11 and of course it did not come.
I called the store and the salesman told me the company said it was on back order and would ship on 4/8/11. It was the 17th of March and still no rug, so I went to the store but no one seem to know what was going on. The saleman who sold it to me would have to check on the order. On Tues.
April 19th he called the company and said it was on back order and would be shipped on the 2nd of May. He said he talked to the supervisor and she assured him it would be shipped on that day. Needless to say I was pissed. If I do not receive it by May 5th I will cancel my order.
The company that makes this rug does not seem to care if the customer receives the merchandise or not. When they cannot even make a call to Lowe's (without them calling the company) to let them know it is on back order is very bad PR in my opinion.