505 E Kemper Rd, Cincinnati, OH 45246, USA
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Contracted for kitchen remodel. Lowes abandoned the contract and remodel when mistakes were discovered and repairs needed.

Contacted Lowes President, Lowes Executive Customer Service, Local Building Inspector, BBB, and Ohio State Attorney General. VERBALLY, Lowes admitted mistakes.

In writing, Lowes Central Production Dept is closing the case with no repairs to unsafe electrical. They have defaulted on contract by refusing to complete remodel, fix fire hazard, did not deliver one cabinet or install, etc.

Product or Service Mentioned: Lowes Kitchen Remodeling.

Reason of review: Damaged or defective.

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Any updates on the situation? We have similar issues where they delivered cream and brown countertops when we picked grey and white and are refusing to replace it, not to mention the 15 other numerous issues that have gone on with mis-measurements of cabinets and nickel and diming is for things they cannot provide that we have already paid for...


Lowe's doesn't do remodels. They contract it out to local contractors.

You will actually need to sue the contractor.

Lowe's can and will weasel out of any and all liability for the work that has been done. Your attorney will figure that out pretty quickly.


Thank you, you're so right. I am now working with attorneys...


Contact an attorney and sue them. That's the only thing they will take seriously.


Thank you. Working on that with advice from 2 firms.