Ordered siding through Lowe’s installation in June of 2016. Also ordered gutters and a deck to be installed.
Deck was finally installed beginning of September 2016 because the installer for that was tired of waiting for the siding to get done. Mind you, we’ve been calling every week or so starting in August to find out when we were going to get our siding that was supposed to be installed in July. Every time we called they would tell us the siding installer should be there on such-in-such date. Every time the installer didn’t show.
No siding was ever even delivered to our home until December of 2016, and it wasn’t installed until January of 2017. 7 months of a siding install and they do it in the middle of winter. Needless to say, the job was horrendous. When spring came, it was obvious just how bad it was—crooked and not level siding, warped siding, siding falling off when it rained (not a huge storm, just rain), and damage to our chimney which led to water damage in one room of our home.
We contacted Lowe’s immediately. This was spring on 2017. It wasn’t fixed until March of 2018. Almost 2 years after the initial order and we are still dealing with this!
They offered us $1000 in compensation, that’s it, for a $20000 job it took them 2 years to complete to our “satisfaction “.
The exact words from the supposed head of the complaint department, Sayquan, were “You said yourself you were satisfied with the work”. We see our lawyer next week.
Product or Service Mentioned: Lowes Siding Installation.
Reason of review: Order processing issue.