I came into the Lowes in Elyria Ohio for a simple request. To exchange a bottle of Primo water.
I had a manufacturers coupon FROM LOWES to get $5 off an EXCHANGE.
First off, I waited in line to be told that I need to go to another register because they had to do a tax exempt for a welfare recipient. I went to another line and had to wait for the employee to figure out how to turn on the register, after he found the manager he had to cancel the previous transaction or something.
After all of this, they told me they cannot use coupons with water exchanges. Why give coupons that you can't honor?
Lowes, you just lost a long time customer over $5.
Monetary Loss: $5.