I ordered some garden stakes the other day online with save the tax promotion. The order went through smoothly. However, the next day I got an email saying part of my order has been cancelled without any explanation.
I called the online customer service number, and being told no more stock. I said I can wait, with a reply "no, we don't do this.". Then I asked if they can honor the discount once get stock, a even colder reply "no". When I challenged "if this is the way you dealing with customer orders", the cold-voiced lady said "hold on, let me transfer you to the store".
With hope, I started speaking with the lady in the store. After repeating the story, I got a little warm "no", "no" for the questions, and an even frustrated message: "you ordered online, so you have to deal with online customer service. I cannot transfer you back, so you have to call again."
Jason, a pissed customer
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service received.