I have shopped at Lowes in the Wesminster, Colorado several times this past summer. Often, having to get keys for lawn equipment for my company. Both times that I have visited, the garden associates have hidden themselves in their "hut" not looking up to see me or even say hi. That isn't the kind of experience that I would like to have shopping anywhere. The cashier was worse than that. I waited while the cashier was on the phone talking to her "girl friend". No hello or I will will be with you in a minute.
The Thorton, Colorado store is worse. Try to get an employee from the carpet department to help you. The employees felt it was more important to put carpet supplies in the overhead that to help me. Who is paying your pay check?
Ever tried to complete the voice of the customer for LOWES? If the experience is lower than a 8 or so, the computer kicks you out of the survey. Seems that they are afraid that a customer will be able to voice the concern of poor customer service or lack of the employees being friendly towards the customers. Maybe the thought of the true shopping experience scares the company greatly. Lack of help, no friendly employees, employees wanting to hide in the "garden hut" where the computer system is located, ignoring the feeling of the customers has led me to believe that Lowes doesn't want me to shop there ever.
For that reason, I find myself going to HOME DEPOT to do all my home improvement purchases. At least at the Broomfield, Colorado store, I can feel welcome by friendly employees in all the departments. Home Depot goes out of their way to make the customer feel good and tries to please the customer in anyway it can.