State: South Carolina Product: Lowes Installation Clear all filters (8 of 215 reviews match)
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Lowes in North Myrtle Beach, South Carolina - Bathroom shower doors installation

I both a shower door and I'm having the worse time. It's taking to long to have it installed, on time. Bad customer service, I have ever had. They are giving me all kinds of excuses. Would never have them installe anything for me, in the future or would think twice before I would return to the store in North myrtle Beach. I always thought very highly before, but I am changing my opinion. Jose Nieves Joe.nieves@yahoo.com
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Review
#812464 Review #812464 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Poor installation time
  • Poor service
  • Lack of timely repair of ac units
Reason of review
Poor customer service
2.6
Details
My washing machine broke down and we bought one from Lowes, Bluffton, SC that they said was "in stock" and scheduled a Monday morning installation. No show at noon and called for nearly an hour with no answer or hangups. Finally got some *** who had a problem with...
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Review
#800480 Review #800480 is a subjective opinion of poster.
Service
Lowes Installation
Cons
  • Lies and disrespect
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Get your act together!

Lowes Installation Review

I have shopped in the north augusta SC store for years. I purchased a storm door for lowes to install and its be two weeks after purchase and know one has contacted me to schedule installation. I've called the store three times today and get the same *** answer. Lowes should be ashamed at how there loyal consumers are being treated. In short I'm pissed and dissatisfied.
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Review
#631454 Review #631454 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
1.0
Details
I obtained a Lowes credit card fire the purpose of installing carpet. I was told by using the card I would get a rebate as well as a discount. The price at the time I purchased the carpet was 800 dollars higher than what the associate quoted me in store and they were...
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2 comments
Anonymous
#876638

Lowe's Policy is to have received full payment of installation (including product, and labor) before your install would be set up. To read that they were willing to move forward with you before payment was complete, from a company stand point show's they were more then willing to do the best they could.

Addressing the price discrepancy, because i wasn't there I am unable to give an accurate accounting... but what it sounds like to me, if just lack of education on the part of the associates. Please remember Lowe's as a company hires 100's of new people every week. Just for the sake of knowledge as well, Lowe's run on a very reliable yet extremely outdated computer system.

Its basic language is DOS. So many younger employees, have a real struggle learning to use the system.

Much like older individuals struggle to use newer technologies.

Above all im sorry you had a bad experience, but from the outside looking in, it just sounds like you are a miserable unhappy person, who no matter what would of been displeased.

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Review
#539274 Review #539274 is a subjective opinion of poster.
Service
Lowes Installation
Reason of review
Poor customer service
Loss
$500
We ordered a deck install from Lowe's, (Store # 0499) West Columbia, SC. Project was paid for on August 1, 2013. We wanted composite deck boards and ordered MoistureShield. The example that we were shown was a solid board, no side channel since it was being installed...
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1 comment
Anonymous
#745159

In the future hire your own contractor. You can check their references and see what kind of work they do.

When you have a job done by a store like Lowes or Home Depot they hire a contractor to do the job...you don't get a chance to check them out.

They contractors they use are not their employees and they have little control over what they do. About all they can do is not hire them again if they get too many complaints.

Review
#458821 Review #458821 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$11000
Let me begin by saying I am a loyal Lowes customer. Recently my gas water heater went out. I was interested in having Lowes bring a heater and install it at my home because they offer same day service if you call before noon. Last month I called at 10 am on a Monday....
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3 comments
Anonymous
#668127

You never pay the installer anything. Everything gets paid to Lowe's and they pay the installer

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Review
#420240 Review #420240 is a subjective opinion of poster.
Service
Lowes Installation
Loss
$120
I purchesed laminate flooring and installation at LOWES about 6 years ago. The floor boards are seperating . My guess is improper installation the main guy that knew what he was doing showed up after most of the floor was down.Now LOWES doesn't want to fix it and...
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6 comments
Anonymous
#494305

The problem isn't that simple. First, the flooring is considered sub-standard by numerous installers.

Second, the separation is more likely caused by defective and cheap locking mechanisms. The installer realistically could have damaged the joints by tapping too hard to get the boards to lock. Moisture generally will cause peaking and cupping between joints and is very obvious to a trained eye. Next time don't settle for inexpensive flooring and surely don't use Lowe's.

They recently decided to use large installation companies which do not provide the same level of craftsmanship or professionalism as the individuals once did who actually had reason to do a great job. Their name was attached to the install and they had to guarantee their work.

Looks like Lowe's is turning into their competition who struggles to get good people based on pay. Remember, you get what you pay for.

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Review
#307686 Review #307686 is a subjective opinion of poster.
Service
Lowes Installation

Lowes in Newberry, South Carolina - Item purchased 7-29-10. Arrived and was in store since 8-12-10.

My product was in the store since 8-12-2010. No one contacted me or advised me that it was in, my contractor was finished and gone so I had to bear the cost of having it installed. When I checked on it, the product was in the store and no one could explain why I was not contacted. I am very disgruntled at this act of noncommunication, and Lowe's Incorporated shpould bear the cost of the installation of my appliance. To date, I have not had a response from them since I picked up my appliance on my own as i told them I would, just that they did not contact me a promised.
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Review
#196021 Review #196021 is a subjective opinion of poster.
Service
Lowes Installation

Contact Lowes Customer Service

Mailing Address:
Lowe's Customer Care (CON8)
P.O. Box 1111
North Wilkesboro, North Carolina 28656
United States
Phone:
(800) 445-6937
All Lowes Contacts