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We went into the stood and ordered a door online by using a sales rep at the store, we paid for the door at the cast register up front and went home. 10 days later we had not received a phone call letting us know when the door would be in so we called Lowes.

They told us that they didn't see where the door had even been ordered (even though we paid for it) and that if we email them the receipt from purchasing the door they would reordered it. Instead of emailing it we drove back to Lowes (30 min one way) and spoke with a sales rep and a manager and they ordered the door again for us and set up a delivery date this time to have it delivered to the house.

On the day that the door was suppose to be delivered (2 weeks after ordering it), we called Lowes to find out what time the door would be delivered and they told us that they did not see where the door had been ordered and that they would try to locate the door and let us know. This is beyond ridiculous!

Product or Service Mentioned: Door.

Reason of review: Order processing issue.

Monetary Loss: $287.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from May 17, 2017.
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philMcCrackin
#1331092

Did ya'll hear about lowes new business model ? well what little customer service they do have is now getting farmed out to a call center so you can't complain to a store manager .

not only that but they are taking all the local contractor jobs floors , heating and air ,door installs and giving the installs to a company out of state !

that will be great service . on top of that all the deliveries will also be farmed out leaving no one accountable for damages to the product or home .

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