Order closet online. Went to pickup waited 30 minutes and they pull this box that is literally wrapped in in clear packing tape holding everything together.
The box was in tatters. So I walk back to shelving and see all the nice boxes neatly stacked (7). I refuse the mangled box and wait another 30 minutes as they so carelessly pull another kit...it weighs close to 200 lbs. Needless to say, box is dropped at my feet sign here and if u need help loading wait here.
So again, after 20 minutes I have had enough, a nice gentleman in parking spot next to me helped lift it into my truck. Strike 1 against Ssslowes.
Kit unpacked and of course u need more pieces not carried at SsssLowes so u must order online. I promtely order and am told 6 weeks delivery. Fast forward 8 weeks I get an email that my parts have arrived!
So I jump in my car and make the 45 minute commute to Lowe's. Again, 30 minutes in line. Tell customer Nazi clerk here for my order. She types away with phone number, snarled what's your last name, types away some more then big sigh of disgust..." Is this an online Order!" Well, yes it was.
YOU HAVE AN ORDER NUMBER? well yes I do...it is 123456...she walks away for 10 minutes only to come back and tell me...your order is not here. I am in shock...I have an email claiming it was delivered and come pickup...I just drove 45 minutes and now spent 45 more being treated like I dumped over the nail bin to be told ...thanks for visiting. I promptly call SsssLowes National customer service using choice 4 letter words for this waste of my time.
She ask if I want manager to call me.I say sure. Then ask if I want to take survey of her service. Sure. Like SssLOWES cares, she transfers me to a line that says...sorry we are no longer accepting feedback...lol.
To date I have never heard from the Store Manager and my shelving pieces....MIA.
This is only 1 of a dozen terrible experiences I have had with SsssLowes. PLEASE TAKE NOTE AND AVOID THIS BIG BOX STORE...THE WORST!
Product or Service Mentioned: Lowes Shipping Service.
Reason of review: Order processing issue.