Stainless steel corrugated connector rusted and Lowes refused to honor the extended warranty plan I had purchased!
Bought a water softener from Lowes as well as a four year extended warranty. Less than a year later, a stainless steel corrugated connector provided by Lowes and installed when the water softener was installed rusted and developed pin holes.
Called Lowes immediately for service. They NEVER sent anyone to replace the connector. Damage to my finished basement close to $10,000. Lowes refuses to accept responsibility and says I should go after the manufacturer!!!
Doesn't address their breach of contract. BBB absolutely no help!! I am out my $1000 deductible. Shame on Lowes for their morally corrupt behavior!!!
The issue is now at the Attorney General's office. Will see if the office pursues my claim.
According to the terms of the warranty I waive my rights to take Lowes to small claims court. Arbitration is my only option.
Review about: Lowes Water Softner Warranty.
Reason of review: Warranty issue.
Monetary Loss: $1000.
Preferred solution: Full refund.
I liked: Kudos to local store for trying.
I didn't like: Failure to admit responsibility and resolve the issue, Lack of ethics, Executive customer service staff is a joke.