We purchased all new kitchen appliances at Lowe's in June 2010. The stove had scratches on the top panel.
According to the installers, these scartches are caused by the packing materials shifting during transportation. I went back to Lowe's and asked the appliance sales person
to replace the stove and he agreed to do so and supposedly placed the order. Several weeks went by and nothing happened. I went back to the store and spoke with another person.
He placed another order.
A couple of weeks later, nothing was ordered. The store manager this time agreed to order.