Lowes Chicago, IllinoisComplaints and Reviews

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2.0 Based on 703 reviews
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  • Customers like
    • Product 7
    • Friendliness of staff 5
    • Product was fine 4
  • Customers don't like
    • Customer service received 45
    • Customer service 30
    • Lack of response 26
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All I've been trying to get is an estimate. I want to get my deck rebuild and screened. When the sales guy came out, he said they've never screened a deck and was going to check with a carpenter to see if there's anything he can do. So after 3 days he said he would work on the quote and would get back to me. He then said he couldn't have the deck built because they couldnt find the see thru roof panel sheets I wanted to use for a roof. He's... Read more

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I visited Lowe's today 6/29/16 in Mccomb Ms.I just don't understand how your business has over 40 to 50 workers on dayshift working and every worker you have is lazy and just walks around doing Nothing!!!! My husband and I asked 3 different workers for assistance and none of them were helpful at all!!! U asked them where something is and the response is either I don't know or check aisle 9,10,or 11.Really??? Why can't they be helpful enough to... Read more

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  • From mobile
  • Nov 30, 2015
  • #742414

Service and work was good. Lowes uses Synchrony bank and becaause of them I no longer want anything to do with Lowes.

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I am a card holder at lowes on 6920 state ave in Wyandotte, kS and I have had some good employees helping me when you finally fine help after walking around looking for somebody. And some are very rude employees. They'll tell you they're about to take there break. And the cashiers can be so rude. The young girl in returns and I had a yelling match at each other. She was still there the last time I was there. Do they know there are people who... Read more

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I purchased a Samsung dishwasher. It was missing the toe kick piece, which I didn't realize until I installed it. I've spoken with Lowes Customer Service for a total of at least 6hrs now trying to get the piece replaced. I Keep getting transferred from one department to another, then somewhere overseas, then back to the US. I even had the Lowes store manager call in and they refused to help him. They keep asking for me to email them a copy... Read more

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  • From mobile
  • Sep 02, 2014
  • #528929

I had ordered something online at lowes.com and when I got to the store to pick it up, it was not what I had ordered and they said their was an error with the pricing online. I called the hotline and was treated very badly. I then spoke with the supervisor or lowes and he was even more rude!!! Said that lowes.com and th he actual store are different. Lowes will NOT have my business anymore!

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  • From mobile
  • Jul 09, 2014
  • #508405

Two air compressors garbage. Third ordered they never called when they came sold out now I got to wait another week

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kobalt tools suck all off them! the break. they give you a hard time to replace them what happend to made in usa? i'm a nascar fan and it *** me off to see the #48 team promote such garbage. bring back usa tools! im a union carpenter these tools are junk! dont buy them. home owners beware you wont be happy with them.i cant see a pro race team using these tools. their are a lot of quality tool companies out there ones who care about producing... Read more

Was this review helpful? 4 5

We bought a screen door from Lowe's. We installed it outselves,because the gentleman working in the door area we could not understand and didn't feel comfortable trying to book an installation with him. Well, the hinges completely broke off within a month of having the door, which in turn made the other pieces of the door break and now we have a half of a front door on the front of our house. We went back to Lowe's and talked to... Read more

Was this review helpful? 0 12

After purchasing $135 of inlaid flooring I asked how much they would get to install it. I was told $1.50 a Square Ft. and if it needed underlayment it would be an additional $1.75 a SF. I paid them the $35 refundable estimate they had a man come out and he would contact the store with my estimate. When he came he measured but didn't know about extra charges. With 100 SF of flooring I estimated it would run around $325. The next day... Read more

Was this review helpful? 5 7
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