Lowes Boston, MassachusettsComplaints and Reviews

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2.0 Based on 729 reviews
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  • Customers like
    • Product 9
    • Friendliness of staff 6
    • Would rate zero stars if i could 4
  • Customers don't like
    • Customer service received 45
    • Customer service 33
    • Lack of response 26
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Just lost a customer to Sears because no one wanted to pick up the phone. Tried for 10 mins. On to the next one. Read more

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I bought a Soleus Air dehumidifier from Lowe's in July '13 that did not work when I tried to run it in May '14. The manufacturer has a one year warranty and says they will work with Lowe's, who no longer carries the brand, to arrange a reimbursement for the nonfunctioning dehumidifier if I take it back to the Lowe's where I got it and have then call the manufacturer. Lowe's refuses to call the manufacturer and basically said it was my problem... Read more

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I will tell you that I bought a washing machine for 500 Dollars and was told their would be a $ 50.00 Dollar rebate and saw signs for the 50 Dollar rebate everywhere. Today I received a letter denying my claim for the rebate because it did not have a qualifying item on it. Really,really lame. I sure somewhere in the fine print I am not entitled to the rebate. The rebate was not a consideration in the purchase of the washing machine, but the... Read more

Was this review helpful? 4 2

Bought a full house of indoor solid core doors, all came with wrong trim and the quality was so bad the installer had to disassemble and rebuild almost every unit.and replace trim. On the two outdoor units I bought the hinges rusted up in 3-4 months, they said I should have ordered stainless hinges.Who sells outdoor doors that rust off their hinges ??? When I asked them to warranty the hinges they just laughed.If you buy anything from lowes make... Read more

Was this review helpful? 2 2

We bought 1800.00 worth of pavers , Some were damaged, Lowes would not pay for what was left over Beware,BEWARE BEWARE Don't Buy From Lowes Regardless of what they tell you when you are buying It's not what they will do This was within a 4 month time limit In KINGSTON MA. ALSO BOUGHT A SET OF FRONT LOAD WASHER AND DRYER WITH A 5 YR WARRANTY IN 3 MONTHS THE WASHER STOPED WORKING THEY SENT OUT REPAIRMAN THE REPAIRMAN SAID IT HAD OVER... Read more

Was this review helpful? 2 4

I brought a grill, and was told will order a new one and have it assemble for free, had to wait a few days as it needs to order one to have it come in and have the person comes in one day a week to do the assembly, not until a few days later when i am ready to have the grill set up and situated, and l see a price tag at the same spot as the one on the floor display i saw in the store, and look, it has the same scratch I saw on the floor model...... Read more

Was this review helpful? 1 2

I went to Lowe's in Westborough MA this afternoon.I was there to purchase Rubbermaid 'Home Free' wire shelving. After locating the product ; I had a couple questions. Finally I found an employee. I asked him about the kit I was buying and that I wanted to make sure I had all necessary parts to hang the shelving. He glanced at the box and said that everything was there. I quizzed him about wether I needed I needed a top rail and... Read more

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All: I ordered a clothes dryer from Lowes Jersey City NJ in early November. I received 2 calls from the store 1-notifying me that the order had reached their warehouse 2-notifying me that the dryer had reached the store. I was told that I would receive a call to schedule home delivery of the dryer but I never did. Lowes just took it upon themselves to schedule a delivery date and time without consulting me. I received a call from the... Read more

Was this review helpful? 1 1

I'm attempting to get my home ready for sale and wanted to install new kitchen counters. I went to Lowes with drawings and figured I'd get some help from one of their "expert" staff members. The first time they were ordered, he completely disregarded my drawing and the opening for the sink was 4 feet to the right of the proper position. Had to go back and reorder. They had to credit and reprocess the whole thing. Weeks pass by. When... Read more

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While shopping at Lowes. someone hung a sign by a product, which fell down and hit my daughter on the nose. She has a scar there and will probably always have it. She's a very pretty girl and this scar stands out like a sour thumb. She just got a home and is fixing it up, and was doing her shopping at Lowes. I'm having her write a blow by blow description of what happened and how Lowes employees responded. When I have it together... Read more

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