Not resolved
2.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
1 comment

well, it looks like i am just one one of many who is dissatisfied with lowe's. the word dissatisfied is a huge understatement!

this company has no clue how to run a proper business. i purchased a dryer from them back in november. i told them i needed the delivery date to be after 4 p.m. as i was at work.

i was told they couldn't give me a time for the delivery, or for that matter a date. i was like, really? what the *** i argued and argued with the delivery hotline they have but to no avail, the girl i was talking with was young rude and snotty and told me that that's just the way it is. i asked to speak with a supervisor and after a long hold time was transferred.

he did give me a time slot to suit my needs but guess what? lowe's showed up with my dryer on a different day and time. even after i straightened things out ( many hours of wasted time on the phone with these incompenent jerks) they still screwed things up. my dryer had an issue with the door and i told them i just wanted it repaired.

instead, lowe's showed up at my home at 10 p.m at night with a new dryer! i was like- wtf? after many hours of trying to communicate with these incompetent *** i did get it all settled. i talked to a supervisor who told me to request compensation for my trouble.

i did and lowe's said they'd refund me $120.00. guess what? they never put it back on my credit card! i am now trying to get it refunded by the store manager.

there is a huge lack of communication between the delivery people, the brick and mortar store and the delivery service line- 3 separate departments. if you have time to spare and want your blood pressure to go through the roof then lowe's is for you, if not, please, i beg of you to shop elsewhere!

Product or Service Mentioned: Lowes Delivery Service.

Reason of review: Poor customer service.

Preferred solution: just wanted to make other customers aware.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1426569

I liked: 888888888888.

I didn't like: 8888888888888888888888.

What in the world is this?