STEVE DARLING HAS BEEN ASSIGNED TO MY CLAIM AND BESIDES BEING VERY RUDE, HE REFUSED TO RETURN MY 4 PHONE CALLS.WHEN I CALLED, HE WOULD NOT PICK UP THE PHONE BUT I USED MY DAUGHTERS PHONE AND HE PICKED UP ON SECOND RING AFTER 3 DAYS.
HE WAS VERY RUDE AND TOLD ME HE COULD ONLY WORK ON SO MANY CLAIMS A DAY AND WAS ANGRY BECAUSE I WAS TRYING TO REACH HIM BY CALLING THE HOTLINE. I HAD LEFT DETAILED MESSAGES TO ASK HIM TO CALL ME TO LET ME KNOW IF HE RECEIVED FAXED INFO WHICH HE REQUESTED. HE NEVER RETURNED MY CALL. I WANT THIS OFFICE TO REASSIGN MY CASE TO SOMEONE ELSE BECAUSE HE IS NEGLIGENT IN HIS DUTIES AND VERY RUDE.
HOWEVER, THEY HAVE REFERRED ME TO DEANNIE WATTS AND SO FAR I HAVE NOT RECEIVED A CALLBACK FROM HER. I LEFT 2 MESSAGES YESTERDAY AND I HAD THE HOTLINE NUMBER LEAVE HER AN E-MAIL MESSAGE THIS MORNING. THE LOWES CORPORATE OFFICE SEEMS TO HAVE NO CONNECTION TO THE CLAIMS DEPARTMENT AND SEEM AFRAID TO EVEN DISCUSS THEM WITH YOU. THEY DON'T EVEN KNOW WHO THE SUPERVISOR IS AND JUST REFER YOU TO THE HOTLINE NUMBER.
THE HOTLINE PEOPLE ARE VERY NICE BUT THEY CAN'T MAKE THE PEOPLE CALL YOU BACK.
I HOPE SOMEONE OF AUTHORITY SEES THIS MESSAGE AND DOES SOMETHING TO CORRECT THIS MESS.I FIRST FILED MY CLAIM ON OCTOBER 24, 2016 AND STILL NO RESOLUTION.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of lowes claim and associated monetary loss in the amount of $1400. Lowes needs to issue a full refund according to poster's claims.
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