Signed contract with Lowes on September 2017 to have 6 hurricane sliders installed on our lanai. Payment of over $8,000 was made on day of signing.
Windows were installed two days before Thanksgiving of 2017--one window was shattered, but installed with the promise that a new replacement window would be ordered immediately. We were told it would take 6 weeks before the replacement window would be ready for installation. Christmas came and went. Realizing that more than 6 weeks had gone by, I called to find out that the window had never been ordered, but it would be taken care of immediately.
I asked the person I spoke with to call me asap with a delivery date--crickets... Called again after a couple of weeks and was told that one individual thought the other individual had placed the order, but it would indeed be ordered immediately. We are now at February 24, 2018, and received a call from Lowes last week that WE could pick up the replacement window. We paid for complete delivery and installation!
Am waiting for our salesman to get it straightened out and have the window picked up by the installer and installed. This is 5 months--shattered window, no inspection, case still open!!
Product or Service Mentioned: Lowes Window Installation.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
Lowes Cons: Incompetence.