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We bought your pergola and loved it but we need the top replaced. We went into LOWES and they ordered a replacement from a company called Trade Winds.
The item came with holes in it and it was nothing like the original. We tried to contact them and they said we will never the same quality as the original. We can actually see light through many spots and one spot leaks. We paid$ 120.00 for this.
We want the original quality, why should we pay that kind of money for a top that is nothing like the original. Is there any way to get an original top for the 10 x 12 from you???
Please help us, we are fighting the replacement company who thinks it's ok to send out a top that leaks. my email is diannawb@***.com and I hope you can help because this really makes your company look bad by having substandard replacement parts.
Manitowoc Wi Lowes is where the pergola was purchased.
User's recommendation: Do not by replacement parts they are of poor quality.
Product or Service Mentioned: Lowes Replacement.
Location: Manitowoc, Wisconsin